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Sign in
Products
2nd Line App
Cloud Phone System
HIPAA Compliance
CMS, Financial & Legal Compliance
Call Recording Compliance
800 Toll Free Solution
Canada Solution
Fax Solution
Pricing
FAQ / Support
Blog
Case Studies
Contact / Ticket
Sign in
Products
2nd Line App
Cloud Phone System
HIPAA Compliance
CMS, Financial & Legal Compliance
Call Recording Compliance
800 Toll Free Solution
Canada Solution
Fax Solution
Pricing
FAQ / Support
Blog
Case Studies
Contact / Ticket
FAQ / Support
Basics & Billing
Quick Guide
New iPlum Features
How to fix or update billing in iPlum web portal?
Tutorial: Phone Tree, Auto-Attendant (IVR) with Extensions
How to port a number into iPlum?
How to enable auto reload in web portal billing?
How does iPlum multi-user team master account work?
How to setup additional iPlum numbers on same device?
How to setup iPlum number on different devices?
How to setup “Out of Office” message in iPlum?
Is iPlum HIPAA & HITECH Compliant?
How to stop my calls or number being label as spam with carriers?
How to bulk upload new users?
How to port or transfer a Google Voice, Google Fi or G Suite number into iPlum?
How to add Auto Attendant (IVR) to an existing phone number?
How do I cancel, deactivate, disconnect, delete or stop my iPlum number account?
How to buy iPlum number or usage credits online?
How do I setup iPlum app on my device?
How to get iPlum number using Apple App Store or Google Play?
How to transfer your number subscription to iPlum web portal billing?
I can’t see my iPlum phone number after purchase?
How to make international calls using iPlum?
How to send international texts using iPlum?
How to reactivate, reinstate or reestablish a cancelled iPlum phone number?
How to change iPlum phone number?
How to block or stop spam calls, text or fax in my iPlum account?
How to change, upgrade or downgrade iPlum plan online?
How do I get a Canada number in iPlum?
How to update my iPlum name and email?
What is behind iPlum app color scheme?
How do I find my iPlum usage credits?
Do external toll free calls use up iPlum usage credits?
Payment or financial issues making iPlum purchases using Apple App Store or Google Play?
Can I use iPlum when roaming out of country?
How to see my iPlum purchases in Apple App Store?
How much data is used by the app?
Will I miss the calls or message when app is not running?
Does iPlum calling work with bluetooth?
Can I port-out the iPlum phone number to another carrier?
Refund Policy
Technical & Troubleshooting
CMS Compliance Requirements for Insurance Brokers
How templates work for texting?
iPlum Contacts and Texting
How to do call recording using iPlum?
How does text signature work?
How to setup a fax line, send and receive faxes?
How does iPlum call forwarding works?
How to change voicemail settings: ringing time, voicemail to email alerts, transcriptions, size?
How does text to email work & its setup?
How to setup main iPlum number routing calls to multiple phones or users?
How does business hours feature work?
How to change privacy settings for compliance?
How does music on hold (MOH) work?
Steps & Pricing for Mobile Compliance
How to unlock your account manually?
How does iPlum call transfer work?
How iPlum Do Not Disturb (DND) works?
Why some incoming calls are going to my personal voicemail?
How to setup outgoing iPlum calls to flow via voice network instead of data network?
How to setup incoming iPlum calls to flow via voice network instead of data?
How does auto-text reply for texts & missed calls work?
How to setup advanced password policy?
Error: Google Play store app not updated on this device?
How to delete a voicemail?
How to record voicemail greeting?
How to setup voice announcement before ringing?
How to record auto-attendant greeting for Phone Tree (IVR)?
How to change iPlum Caller-ID?
How to change from a local iPlum number to a toll-free number or toll-free to local?
How to add international contact for easy calling in iPlum?
How to setup call forwarding from external number to iPlum number while travelling?
How does enhanced voicemail work with bigger storage and voicemail transcription?
How to send a file or document using iPlum?
Why do I see iPlum audio in my iPhone recents?
I have forgotten my login-id or password?
Can I activate social media like Whatsapp or receive bank codes?
How to change my iPlum Login-id, Caller-id, Name or Email?
How to change password?
I get frequent logout or signout from the app
How can I message to short codes using iPlum?
Why I can’t connect or make calls using Wi-Fi or Carrier data?
Permissions for iPlum app?
I am not receiving alerts for calls and messages when my app is closed?
What should I do if my app is not responding?
Why can’t I record audio for my iPlum message?
Why can’t I attach photos to my iPlum message?
Where is my iPlum phone number in the app?
I am not able to make calls. The spinner in my app keep circling?
When I change my phone, does my iPlum phone number change?
How does iPlum backup & restore work?
Why my iPlum number is not showing up as caller-id when I dial-out in some countries?
How to get iPlum app update from App Store instead of iCloud backup?
How to setup iPlum APIs for getting automatic usage logs?
How to change ringtones?
If you can’t find your answer, you can
open a ticket with us
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