How to stop any incoming calls are going to my personal voicemail?
Table of Contents
1. How to stop iPlum calls going to personal voicemail
3. I want to keep Voice network mode but disable the feature: Press any key to accept calls?
5. I want to change to internet mode?
1. How to stop iPlum calls going to personal voicemail?
A.
We highly recommend you enable "Press any key to accept call" feature for your Voice Network call mode for Incoming calls.
iPlum App || Settings || Call Mode: Voice Network or Internet Data || Incoming Calls|| Use my Voice Network Mode || Toggle on switch for "Press any key to accept call ". Save it.
or
Online web portal: Login https://my.iplum.com/
Dashboard || Users || Click iPlum Login ID of the User || Settings || Call Mode: Incoming Calls (Edit) || Use My Voice Network. Enter your “physical”mobile phone number, Check box "Press any key to accept call (Recommended)" Save it.
You will first see a notification alert on your mobile informing you about the incoming iPlum call followed by an actual ringing tone with a distinct iPlum screen. It is designed to give you a clear indication that it is a business call vs. personal call. Accept the call and then "press any key" to connect with the caller.
B.
Please ensure that you have below correct device settings for iPlum App.
iPhone or Android || Settings || iPlum App ||Notifications: Enable
iPhone or Android || Settings || iPlum App || Contacts: Enable
iPhone or Android || Settings || iPlum App ||Microphone: Enable
2. I have enabled Voice Network mode for incoming calls but my calls are still going to personal voicemail?
If you have enabled voice network mode for incoming calls with option"Press any key to accept calls", all callers will be sent to your Plum voicemail when you do not answer those calls.
If you are finding any voicemails on your personal phone, it is simply the announcement recording which says, "Press any key to connect call".You can ignore those voicemails as those are system generated voicemails because the physical phone forwards the unanswered call announcement to your personal voicemail.
If you do not have a voicemail in your iPlum, it means the caller called you but didn’t leave you a voicemail. You can see those short calls in your iPlum app Recent section.
3. I want to keep Voice network mode but disable the feature: Press any key to accept calls?
iPlum App || Settings || Call Mode: Voice Network or Internet Data || Incoming Calls|| Use my Voice Network Mode || Toggle off switch for "Press any key to accept call ". Save it.
OR
Go to your iPlum web portal: Login https://my.iplum.com/
Dashboard || Users || Click iPlumLogin ID of the User || Settings || Call Mode: Incoming Calls (Edit)|| Select Voice Network Mode.
Un-Check box"Press any key to accept call (Recommended)". Save it.
4. I have disabled feature "Press any key to accept calls" and now some calls are going to my personal voicemail. How do I stop that?
1. If you have setup Voice network mode for incoming calls and you want to decline the call, do not click the red decline button. Let it ring and it will go to your iPlum voicemail. If you want to stop ringing,gently push the side power button on your device. The ringing will stop immediately and after few seconds, iPlum will route the unanswered call to youriPlum voicemail.
Note:If you tap decline button on the ringing screen, your device will force the call to its native voicemail which is inherent hardware limitation.
2. Do-Not-Disturb or Airplane mode call handling: If you have setup Do-Not-Disturb or Airplane mode on your physical device, remember to set Do-Not-Disturb in your iPlum settings as well. This will alert iPlum system to route your calls directly to iPlum voicemail before sending it to your phone so that your phone carrier doesn’t force the call to your native voicemail. You can setup Do not Disturb in iPlum app: iPlum App Settings || Do Not Disturb || Set Options.
5. I want to change to internet mode?
iPlum App || Settings || Call Mode: Voice Network or Internet Data || Incoming Calls || Use My Internet.
or
Online web portal: Login https://my.iplum.com/
Dashboard || Users || Click iPlum Login ID of the User || Settings || Call Mode: Incoming Calls (Edit) || Use My Internet (Wi-Fi or carrier data). Save it
Helpful links:
How to setup Incoming iPlum calls to flow via Voice Network?
How to setup Outgoing iPlum calls to flow via Voice Network?
How to setup your main iPlum number to ring multiple phones or users?
Setup an iPlum business team account.
Your payment has been received and will be process!
