How does iPlum backup & restore work?

What is the backup/archive retention policy?

Professional plans have text archive/backup enabled by default in your iPlum portal for 1 year on rolling basis.

Enterprise plans have text and call recording archive/backup enabled by default in your iPlum portal for 10 years on rolling basis.

Standard plans do not provide archive/backup.

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Important: For all plans, the archive “starts from the date” you enrolled in the respective plan. It will not restore previous texts or contacts or fax if that specific plan was not enabled.

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If you have older security and backup add-on plans (pre 5/25/24), the archive is limited to 6 months on rolling basis. Please upgrade your plan to latest plans.

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How to update pre 5/26/24 plans to latest plans which have higher archive/backup time period and no add-ons?

1. Login to iPlum portal https://my.iplum.com
2. Dashboard || Users || Click iPlum Login ID of the User || Plans || Number Plan
3. Select Professional or Enterprise plan.

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How do I restore my texts in iPlum app?

If you happen to delete your app or get logged out, you can retrieve last sixty days (60) text messages in iPlum app using Restore feature in iPlum Settings. Business contacts are backed up in iPlum app.

Note: You can restore texts older than 60 days in your iPlum portal.

iPlum App Settings || Text Options || Text Restore

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How do I restore my business contacts in iPlum app?

iPlum App Settings || Contact Options || Business Contacts Restore

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How to get usage logs online with text content ?

Login to online portal https://my.iplum.com/  

Click Usage Reports on the left menu.  Select the “User” and “Month” to get the log of all usage for that line.  

There is a text icon to the right of each text log which has the content of texts.  

You can download all logs as csv file. It will download the text content which you can save.

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Pre 5/25/24 backup add-on plans (These are deprecated plans)

• Security & backup enhanced for phone ($5.99/mo paid annually or $6.99/mo paid monthly).
  Includes: Security and backup for business contacts, text. Text are archived for last six (6) months on rolling basis.

• Security & backup for fax ($3.17/mo paid annually or $3.99/mo paid monthly).
  Includes: Security and backup for fax line.
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• Mobile communication compliance plan for financial & legal sectors ($9.99/mo paid monthly).
  Includes: Security and backup for business calls, contacts, text.

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Please contact us in case of any question.