How does business hours feature work?

Do Not Disturb Hours (Calls, Text)
Auto Text Reply Hours (Missed Calls, Text)

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1. Do Not Disturb (DND), Non-Business Hours

Setup hours when you want the calls to go directly to the voicemail without disturbing you. You can also silence texts and app notifications for those hours.

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Where to setup Do Not Disturb?

iPlum App: Settings || Do Not Disturb, Non-Business Hours
OR
Online iPlum Portal: Login https://my.iplum.com/.
Dashboard || Users || Click iPlum Login ID of the User || Settings || Do Not Disturb (Edit)

Enable the toggle switch to select for Calls and/or Text & Notifications.

Example: If you have business hours from 9 AM to 5 PM Mon to Fri and closed Saturday/Sunday, your Non-Business hours will look like:

Mon to Fri: From = 5 PM & To = 9 AM

Sat & Sun: All Day

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Do I need to keep my app open to manage Do Not Disturb?

Your app doesn't have to be open. The DND works automatically from the cloud.

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2. Auto Text Reply

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When to send Auto Text Reply?

Missed incoming calls.
Incoming texts when you are away.

Where to setup Auto Text Reply?

iPlum app: Settings || Text options || Text Auto Reply
OR
Online web portal: Login https://my.iplum.com/.
Dashboard || Users || Click iPlum Login ID of the User || Settings || Text Options (Edit)

Enable the toggle switch to select for missed and/or incoming text.

You can also setup non-business hours during which the system will automatically send auto text reply.

Example: If you have business hours are from 9 AM to 5 PM Mon to Fri and closed Saturday/Sunday, your non-business hours will look like below:

From: 5 PM & To: 9 AM

Sat & Sun: All Day

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