What Is a Shared Line?

‍Line Sharing allows multiple users to securely make and receive calls, send texts,and view message histories using both their primary iPlum number and shared line.

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How it Helps Your Organization:

• Seamless Assistant Support: An office administrator can easily manage incoming calls and texts on behalf of a practitioner or executive directly from their own device.

• Team Coverage: A team of employees can simultaneously monitor your main business number, allowing the first available team member to respond to customer inquiries instantly.

• Vacation Coverage: If a team member is out of the office, another colleague can instantly monitor their shared line to  handle urgent client needs, keeping your operations moving smoothly.

• Unified Client Communication: Because everyone on the shared line can see the text thread history, your team stays completely aligned.  No more disjointed follow-ups or mixed messages.

• Preserve Private Extensions: Team members can jump in to help handle high-volume company lines without ever exposing their primary iPlum extension.

• Fax Line Share: Your employees can send & receive electronic fax using main fax line.

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‍How to configure shared users in your iPlum admin account:

Administrators can enable sharing of one or more iPlum numbers with other iPlum users using web portal.  You can configure some or all the services to be shared: calls, texts, contacts, fax & voicemail.

1. Login https://my.iplum.com using administrator credentials.
2. Dashboard || Users || Click iPlum Login ID of the line to share|| Settings || Share  Line (Edit) || Select other users to share this number.  Review services & permissions.
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Note: Each user needs to have an active iPlum subscription (Professional or Enterprise) to use shared line feature .

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