How to setup incoming iPlum calls to flow via voice network instead of data?

Table of Contents

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1. How does this feature work?

2. How to enable voice network mode for incoming calls?

3. How to ensure the unanswered calls go to iPlum voicemail & not personal voicemail in this mode?

4. I am not seeing the caller’s phone number during incoming calls OR I am seeing my own name for inbound calls instead of calling party?

5. I want to keep Voice network mode but disable the feature: Press any key to accept calls?

6. I have disabled feature "Press any key to accept calls" and now some calls are going to my personal voicemail. How do I stop that?

7. Disable voice network mode & instead use internet for incoming calls?

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1. How does this feature work?

iPlum provides you a unique feature to use voice network to receive incoming calls without relying on internet data on your mobile device. This gives you high reliability of incoming calls. You can enable or disable this feature any time.

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2. How to enable voice network mode for incoming calls?

• iPlum App:
  iPlum App || Settings || Call Mode: Voice Network or Internet Data || Incoming Calls || Use My Voice Network.
  Enter your physical mobile phone number where iPlum app is installed.
  Click “Save & Set Distinct Ringtone” || Ringtone: Change from default to a new Ringtone || Done.

OR

• Online web portal:
  Login https://my.iplum.com/
  Dashboard || Users || Click iPlum Login ID of the User || Settings || Call Mode: Incoming Calls (Edit) || Use My Voice Network.
  Enter your physical mobile phone number where iPlum app is installed, Check box "Press any key to accept call (Recommended) and save it

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3. How to ensure the unanswered calls go to iPlum voicemail & not personal voicemail in this mode?

Please read this section: How to stop iPlum calls going to my personal voicemail

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4. I am not seeing the caller’s phone number during incoming calls OR I am seeing my own name for inbound calls instead of calling party?

1. Please enable “contacts” permission for iPlum app on your iPhone or Android device settings. It is required for correct caller-id management.
2. Check your device phone book. Make sure there is no contact created with your name & your iPlum number together.
3. Note: If you are using IVR, there is option in Advanced Settings to choose between “Actual calling number” and “Main account iPlum number”. Please update that selection to “Actual calling number”.

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5. I want to keep Voice network mode but disable the feature: Press any key to accept calls?

iPlum App || Settings || Call Mode: Voice Network or Internet Data || Incoming Calls|| Use my Voice Network Mode || Toggle off switch for "Press any key to accept call ".  Save it.

OR

Go to your iPlum web portal: Login https://my.iplum.com/
Dashboard || Users || Click iPlumLogin ID of the User || Settings || Call Mode: Incoming Calls (Edit)|| Select Voice Network Mode.

Un-Check box"Press any key to accept call (Recommended)".  Save it.

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6. I have disabled feature "Press any key to accept calls" and now some calls are going to my personal voicemail. How do I stop that?

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1. If you have setup Voice network mode for incoming calls and you want to decline the call, do not click the red decline button. Let it ring and it will go to your iPlum voicemail. If you want to stop ringing,gently push the side power button on your device. The ringing will stop immediately and after few seconds, iPlum will route the unanswered call to youriPlum voicemail.

Note:If you tap decline button on the ringing screen, your device will force the call to its native voicemail which is inherent hardware limitation.

2. Do-Not-Disturb or Airplane mode call handling: If you have setup Do-Not-Disturb or Airplane mode on your physical device, remember to set Do-Not-Disturb in your iPlum settings as well. This will alert iPlum system to route your calls directly to iPlum voicemail before sending it to your phone so that your phone carrier doesn’t force the call to your native voicemail. You can setup Do not Disturb in iPlum app: iPlum App Settings || Do Not Disturb || Set Options.

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7. Disable voice network mode & instead use internet for incoming calls?

If for some reason you need to disable voice network mode for incoming calls:

• iPlum App:
  iPlum App || Settings || Call Mode: Voice Network or Internet Data || Incoming Calls || Use My Internet.

OR

• Online web portal: Login https://my.iplum.com/
  Dashboard || Users || Click iPlum Login ID of the User || Settings || Call Mode: Incoming Calls (Edit) || Use My Internet

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Helpful links:

How to setup Outgoing iPlum calls to flow via Voice Network?

How to setup your main iPlum number to ring multiple phones or users?

Setup an iPlum business team account.

Change from iPlum regular number to a Toll-free number.

All frequently asked questions.