How to setup 2 or more iPlum numbers on same device?
Important: iPlum app holds one primary iPlum number but you can add and configure additional iPlum lines in primary account to receive their calls in same app by using Call Forwarding feature on those additional lines.
Calling:
You will setup call forwarding from multiple iPlum lines to main iPlum number to receive all incoming calls in the same app. Call forwarding caller-id feature allows you to see on which iPlum number the call came in to distinguish between numbers. You can also route unanswered calls to that number’s voicemail greeting.
If you need to use outbound calling in iPlum app showing each number separately you would either need to logout of one account & login to another or install them on different devices. It can be a phone or a tablet.
Texting:
You can send & receive text for primary number in iPlum app. For your secondary numbers you can text online at iPlum portal https://my.iplum.com
Or you install iPlum app on a different phone or tablet.
Note: If you need live help or technical consulting for your advance setup, you can book a paid video call with our in-house specialists using this special link. They will walk you step by step.
Example setup:
Let's say you have already setup an iPlum phone number X. Now you want to purchase an additional iPlum number Y. The goal is to receive calls from both numbers on the same device.
You can repeat this process for any number of additional iPlum phone numbers on one device.
A. Setup Additional iPlum Number (Y).
Note: If you have already purchased additional iPlum number, you can skip this step.
- Login to your primary iPlum Account online.
- Dashboard || Users || New or Shared User (Phone/Fax). Create a new user with an email address as login-id.
Click the link you receive in SMS or Email to setup new password for this user. The additional user is now connected to your primary account. - Dashboard || Users || Click iPlum Login ID of the new user.
Click "Get iPlum Plan" to setup a new iPlum number for this user. Lets say that number is Y.
B. Setup Simple Call Forwarding on Y.
- Login to your primary iPlum Account online.
- Dashboard || Users || Click the iPlum Login ID of the new user - where you want to setup call forwarding (Y) || Settings || Call Forwarding (Edit).
1. Enable Call Forwarding by toggle switch.
2. Enter X iPlum number.
3. Select Incoming Caller-ID Number: Show user iPlum Number.
4. Get notification in iPlum app (Not recommended) : Leave it unchecked.
5. Advanced Options 2nd Level: Use iPlum Voicemail. This will make sure the call gets routed to its own iPlum voicemail for that number.
C. Setup Voice Network mode on primary iPlum number X:
Voice network mode generally has best call quality.
Dashboard || Users || Click the primary line login ID || Settings || Calling Network Mode: Incoming Calls (Edit)
Click "Use My Voice Network" and enter your physical mobile number.
D. Voicemail Greeting:
You can setup voicemail greetings in your own voice for each account in the iPlum portal.
Dashboard || Users || Click the iPlum Login ID where you want to setup Voicemail greeting || Settings || Voicemail
Note: If you don't want to pick the call, just let it ring or click "Side Power button" to stop ringing on your device. After 20 seconds (default) the call will automatically go to its own iPlum voicemail and you will get an email alert for it.
E. Which account should I be logged into my iPlum app? :
Always login as your primary account X to receive calls from both primary (X) and additional iPlum number (Y).
F. Voicemail Transcriptions:
You can receive voicemails via email as audio file attachment along with voicemail text transcriptions. Please check this FAQ for voicemail transcription via email.
G. Business Hours:
You can setup business hours on each line using Do-Not-Disturb option at the iPlum portal.
H. Outgoing calls:
To make any outbound call from any iPlum number to show its caller-id, you will login as that account in your iPlum app.
I. Texting:
You can send & receive text for primary number in iPlum app. For your secondary numbers you can text online at iPlum portal https://my.iplum.com
If you have any questions, you can always Contact us.
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