How to record phone tree greeting?

Important: Please note that the Phone Tree greeting is different than the Voicemail greeting.

Phone Tree greeting is configured in the iPlum portal only.

Call Routing When Phone Tree is Enabled

Primary iPlum number called ||  Play phone tree greeting  ||   Extension start ringing  ||  Play voicemail greeting if extension phone number doesn’t pick call.

A. Text to Speech Audio (Free)

Your iPlum mobile phone tree comes with text to life-like speech service to create your main welcome greeting and announcements free of charge.

This option is available in the iPlum dashboard under phone tree greeting section.

B. Record Audio in Your Own Voice (Free)

You can record phone tree greeting and announcements free of charge in your own voice.

This option is available in the iPlum dashboard under phone tree greeting section.

C. Send Custom Sound File ($20 /file)

1. Setup Phone Tree with a temporary greeting and extensions.
   Configure your phone tree with temporary greeting.  You can leave the phone tree in pause mode. When you send us the audio file, we will replace it with your custom audio file and then you can enable the phone tree.
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2. Record MP3 file format with high volume. File size should be less than 1 MB.
   
   There are many online companies like Fiverr (no association with iPlum) which has sellers who will record a professional greeting file for as low as $5. We recommend to keep your phone tree greeting below 1 minute to avoid callers hanging up.
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3. Send your audio file  to "support@iplum.com".  In the email subject enter "Phone Tree Greeting for iPlum # XXXX" (replace XXXX with your iPlum number). In the body of email paste the transaction-ID or receipt # or attach your PayPal payment receipt. If your audio files are related to announcements, please put that information in the email body. Don't forget to attach your audio file. You will get a confirmation email after our team has uploaded your custom greeting in your account.
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4. Payment: There is a $20 charge to digitally sign and upload custom audio file in your iPlum account.
   Note: If you have multiple audio files to be uploaded, you can refresh the page and make multiple $20 payments.

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