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01 Mar 2018

Auto-Attendant Examples

01 Mar 2018

* Take me directly to the Auto-Attendant examples.



How iPlum Auto-Attendant works?

With iPlum you can add next generation cloud based professional greetings and extensions to any phone number. You can be a solo professional or a business with multiple employees. It is light weight with self setup. Click here to find details.



Can I setup iPlum Auto-Attendant on any number?

You have complete flexibility:

  1. Get a new iPlum business number.

  2. Port your existing number into iPlum.

  3. Keep your number with existing carrier.
    Set call forwarding to an iPlum business number where you setup Auto-Attendant. Callers can keep dialing your existing number but now they hear new greetings and access your extensions.



How to enable Auto-Attendant?

  1. Login iPlum portal https://my.iplum.com

  2. Click Auto-Attendant. First month is free, then $3.99/mo.

  3. Configure Greetings & Call flow as per your requirements described below.








Examples to setup your iPlum Auto-attendant and Extensions:


  1. Create greetings & one extension ringing to same iPlum number.


  2. Create greetings & one extension ringing to an external number.


  3. Create greetings & one extension ringing on multiple numbers.


  4. Create greetings & multiple extensions ringing on one number.


  5. Create greetings & multiple extensions ringing on multiple numbers.


  6. Create greetings & multiple extensions with user directory & departments.


  7. Create multiple tiers of Auto-Attendants with multiple iPlum accounts like tree structure.


  8. Special cases.


There are some advanced options in Auto-attendant Settings which define various timers and counts. It is advisable to keep them with their default values.




A. Create greetings & one extension ringing to same iPlum number:


Greetings:

Welcome and thank you for reaching Mary’s consulting where we design beautiful houses. Please press one to reach Mary.


Call Flow:

Create extensions:

Ext 1 ; Main iPlum Number (Ring in iPlum App).

Note : To route any unanswered call for external number to your iPlum voicemail, please configure that extension with “Multiple Numbers (Sequential Ringing)” and add your iPlum number as the last number for that extension. Further you can configure “Do Not Disturb” for that iPlum number (using Utilities in Dashboard) so that the call will directly go to the voicemail without ringing again.

Settings:

Maximum length of extension digits: 1




B. Create greetings & one extension ringing to an external number:


Greetings:

Welcome and thank you for reaching Mary’s consulting where we design beautiful houses. Please press one to reach Mary.


Call Flow:

Create extensions:

Ext 1 ; Forwarding Number (iPlum or External); Enter any iPlum phone number or an external number.

Note : To route any unanswered call for external number to your iPlum voicemail, please configure that extension with “Multiple Numbers (Sequential Ringing)” and add your iPlum number as the last number for that extension. Further you can configure “Do Not Disturb” for that iPlum number (using Utilities in Dashboard) so that the call will directly go to the voicemail without ringing again.

Settings:

Maximum length of extension digits: 1




C. Create greetings with one extension ringing on multiple numbers:


Important Note: Within iPlum Call Flow, you have the flexibility to configure your extensions to ring to iPlum numbers or external numbers.

When you get users their own iPlum numbers and install them as 2nd line on their phone, the users will know that this is an iPlum related call with distinct ringtone & visual screen. For adding iPlum numbers in your primary iPlum account use the option “Multiple Account”.


Greetings:

Welcome and thank you for reaching Joe Design consulting. Please press one to reach a sales agent or press zero to reach the operator.


Call Flow:

Create extensions:

Ext 0 ; Direct to Voicemail (Main iPlum Number).

Ext 1 ; Multiple Numbers (Simultaneous or Sequential) ; Enter iPlum numbers or external phone numbers or mix of both which you want to ring when caller presses option 1.

Note : To route any unanswered call for any extension to your iPlum voicemail, please configure that extension with “Multiple Numbers (Sequential Ringing)” and add your iPlum number as the last number for that extension. Further you can configure “Do Not Disturb” for that iPlum number (using Utilities in Dashboard) so that the call will directly go to the voicemail without ringing again.


Settings:

Maximum length of extension digits: 1






D. Create greetings with multiple extensions ringing on one number:


Greetings:

Welcome and thank you for reaching John’s Architecture Company where we help to build office buildings. Press two zero one for new clients, two zero two for design support, two zero three for material support, two zero four for billing and zero to reach operator. Press nine to repeat this menu.


Call Flow:

Create extensions:

Ext 0 ; Direct to Voicemail (Main iPlum Number).

Ext 201 ; Forwarding Number (iPlum or External) ; Enter your iPlum phone number or external number.

Ext 202 ; Forwarding Number (iPlum or External) ; Enter your iPlum phone number or external number.

Ext 203 ; Forwarding Number (iPlum or External) ; Enter your iPlum phone number or external number.

Ext 204 ; Forwarding Number (iPlum or External) ; Enter your iPlum phone number or external number.

Ext 9 ; Repeat Greetings.

Note : To route any unanswered call for external number to your iPlum voicemail, please configure that extension with “Multiple Numbers (Sequential Ringing)” and add your iPlum number as the last number for that extension. Further you can configure “Do Not Disturb” for that iPlum number (using Utilities in Dashboard) so that the call will directly go to the voicemail without ringing again.


Settings:

Maximum length of extension digits: 3






E. Create greetings with multiple extensions ringing on multiple numbers:


Important Note: Within iPlum Call Flow, you have the flexibility to configure your extensions to ring to iPlum numbers or external numbers.

When you get users their own iPlum numbers and install them as 2nd line on their phone, the users will know that this is an iPlum related call with distinct ringtone & visual screen.

For adding iPlum numbers in your primary iPlum account use the option “Multiple Account”.

For each user you can set their Caller-ID number to use Main Account Number. Configure in Accounts >> Actions >> Profile


Greetings:

Welcome and thank you for reaching APP corporation where we help you with office supplies. Please press one for sales, two for support and zero for operator. Press nine to repeat this menu.


Call Flow:

Create extensions:

Ext 0 ; Direct to Voicemail (Main iPlum Number).

Ext 1 ; Multiple Numbers (Simultaneous or Sequential) ; Enter multiple iPlum numbers or external phone numbers or mix of both which you want to ring when caller presses 1.

Ext 2 ; Multiple Numbers (Simultaneous or Sequential) ; Enter multiple iPlum numbers or external phone numbers or mix of both which you want to ring when caller presses 2.

Ext 9 ; Repeat Greetings.

Note : To route any unanswered call for external number to your iPlum voicemail, please configure that extension with “Multiple Numbers (Sequential Ringing)” and add your iPlum number as the last number for that extension. Further you can configure “Do Not Disturb” for that iPlum number (using Utilities in Dashboard) so that the call will directly go to the voicemail without ringing again.


Settings:

Maximum length of extension digits: 1





F. Create greetings with multiple extensions with user directory & departments:


Important Note: Within iPlum Call Flow, you have the flexibility to configure your extensions to ring to iPlum numbers or external numbers.

When you get users their own iPlum numbers and install them as 2nd line on their phone, the users will know that this is an iPlum related call with distinct ringtone & visual screen.

For adding iPlum numbers in your primary iPlum account use the option “Multiple Account”.

For each user you can set their Caller-ID number to use Main Account Number. Configure in Accounts >> Actions >> Profile


Greetings:

Welcome and thank you for reaching Ivory Coast Mortgage company where we help you with financing. If you know the extension of the person you are trying to reach please enter it now or press one for an available sales agent, two for customer service and zero to reach operator. Press nine to repeat this menu.


Call Flow:

Create extensions:

Ext 0 ; Direct to Voicemail (Main iPlum Number).

Ext 1 ; Multiple Numbers (Simultaneous or Sequential) ; Enter multiple iPlum numbers or external phone numbers or mix of both which you want to ring when caller presses 1.

Ext 2 ; Multiple Numbers (Simultaneous or Sequential) ; Enter multiple iPlum numbers or external phone numbers or mix of both which you want to ring when caller presses 2.

Ext 9 ; Play my repeat announcement.

Ext 101 ; Forwarding Number (iPlum or External) ; Enter Bob’s iPlum number or his external phone number.

Ext 102 ; Forwarding Number (iPlum or External) ; Enter Mary’s iPlum number or her external phone number.

Ext 103 ; Forwarding Number (iPlum or External) ; Enter Debra’s iPlum number or her external phone number.

Note : To route any unanswered call for an external number to your iPlum voicemail, please configure that extension with “Multiple Numbers (Sequential Ringing)” and add your iPlum number as the last number for that extension. Further you can configure “Do Not Disturb” for that iPlum number (using Utilities in Dashboard) so that the call will directly go to the voicemail without ringing again.


Settings:

Maximum length of extension digits:3





G. Create multiple tiers of Auto-Attendants with multiple iPlum accounts like tree structure.


Example: A consolidated business has multiple subsidiaries each with its own set of extensions. The caller will dial the main number, hear the greetings, choose the subsidiary and then dial the extension.

  1. Setup separate iPlum accounts for each subsidiary with their own Auto-Attendant.

  2. Configure the Primary account Auto-Attendant call-flow to above iPlum numbers.

Caution: Make sure you don’t create circular loops in call flow when you setup tree Auto-Attendant.





H. Special Cases


  1. After playing auto-attendant greetings, initially dial an external number, if unanswered send to iPlum voicemail:
    Setup extension with “Multiple Numbers (Sequential Ringing)”. Put your external number first and add your iPlum number as the last number for that extension. Further you can configure “Do Not Disturb” for that iPlum number (using Utilities in Dashboard) so that the call will directly go to the voicemail without ringing again.

  2. After playing auto-attendant greetings, initially dial my iPlum number, if unanswered send it to an answering service:
    Setup extension with “Multiple number dialing(sequential)”. Put your iPlum number first & then the answering service phone number. The call will first ring on your iPlum number and if you don’t answer, it will roll over to the external answering service.



If you have any questions, please contact us .


Helpful links:

How to setup iPlum number online?

How to setup your main iPlum number to ring multiple phones or users?

How to port an existing number into iPlum?

What is iPlum Toll-free number?

What is iPlum Canada number?

How to setup a business team account in iPlum?

How to setup multiple phone numbers in my iPlum account?

How to setup Call Forwarding from iPlum to an external number?

All Q&A