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20 Jan 2017

How to record custom greeting for IVR / Auto attendant?

How IVR works?

Incoming Call   >>   Main iPlum Number   >>   IVR Greeting   >>   Extensions   >>   Destination Numbers or Voicemail


Note: If you are looking for “Voicemail Greeting”, check this link.
If you are looking for “Simple Announcement”, check this link.



A. Text to Speech Audio – Main Greeting or Extension Announcements (Free)


Your iPlum mobile phone system IVR / Auto-Attendant comes with text to life-like speech service to create your main welcome greeting and announcements free of charge.




B1. Send Custom Sound File – Main Greeting or Extension Announcements ($10)


  1. Setup IVR with text greetings and extensions.
    Enable IVR/Auto-Attendant and type your text greetings and extensions. You can leave the IVR to pause mode. When you send us the audio file, we will replace it with your custom audio file.

  2. Record MP3 file format with high volume.
    It is a good practice to keep it 30 seconds or less.
    Note:There are many online companies like Fiverr (no association with iPlum) which has sellers who will record a professional greeting file for as low as $5.

  3. Note: File size should not exceed 1 MB.


  4. Send your audio file to “support@iplum.com”. In the email subject enter “IVR/Auto Attendant Greeting for iPlum # XXXXX”. In the body of email paste the transaction-ID or receipt # or attach your PayPal payment receipt. If your audio files are related to announcements, please put that information in the email body. Don’t forget to attach your audio file. You will get a confirmation email after our team has uploaded your custom greeting in your account.


  5. Payment: There is a $10 fee to digitally sign and upload each custom audio file in your iPlum account.