20 Jan 2017

How do I record custom greeting for IVR / Auto attendant?

Text to Speech Greeting – Main & Extension Announcements (Free)

Your iPlum mobile phone system IVR / Auto-Attendant comes with text to life-like speech service to create your main welcome greeting and announcements free of charge.




Custom Greeting Sound File – Main ($10)

  1. Record your main IVR/Auto-Attendant greeting. Make sure your recording matches your iPlum extensions.
    Note:There are many online companies like Fiverr (no association with iPlum) which has sellers who will record a professional greeting file for as low as $5.

  2. MP3 File Format: The greeting should be an mp3 file. We suggest you record with high volume. It is a good practice to keep it 30 seconds or less.

  3. Payment: There is a $10 fee to digitally sign and upload the custom greeting file in your iPlum account. Please make your payments via PayPal using this link.

  4. Create placeholder: In the IVR/Auto Attendant section of iPlum portal, type a temporary greeting text and add your extensions, save them. You can keep “Make Live” option as Disabled. This creates the placeholder for us to upload your custom greeting in your account. You can modify the call flow any time.

  5. Send your file to help@iplum.com mentioning that it is for IVR/Auto attendant in the email subject. Include your iPlum phone number and PayPal payment receipt. You will get a confirmation after our team has uploaded your custom greeting in your account.





Custom Greeting Sound File – Extension Announcements ($10)

  1. Record your custom announcements file/s. Make sure your recording matches your iPlum announcements extensions.

  2. MP3 File Format: The greeting should be an mp3 file. We suggest you record with high volume. It is a good practice to keep it 30 seconds or less.

  3. Payment: There is a $10 fee to digitally sign and upload each custom announcement file in your iPlum account. Please make your payments via PayPal using this link.

  4. Create placeholder: In the IVR/Auto Attendant section of iPlum portal, add your announcement extensions and save them. You can keep “Make Live” option as Disabled. This creates the placeholder for us to upload your custom announcements in your account.

  5. Send your file to help@iplum.com mentioning that it is for IVR/Auto-Attendant announcements in the email subject. Include your iPlum phone number, announcement extensions for each file and PayPal payment receipt. You will get a confirmation after our team has uploaded your custom announcements in your account.