08 Mar 2018

How does iPlum multi-user, multi-device master account work?

Note: If you have already setup an iPlum account and want to add additional users, you can skip to Section 4 below.


Multi-User Account Features


Any iPlum account can be converted into a multi-user account using a cloud based portal.

  • Add and manage multiple iPlum users.

  • Add and restrict permissions for various features to users.

  • Allocate phone numbers and usage credits.

  • Setup auto attendant and extensions.

  • Configure caller-id of additional users to main phone number.

  • Archive texts.

  • Centralized billing .



Step by Step Process:


  1. Signup primary iPlum account:

    1. At iPlum website click Sign in at top right corner.

    2. Enter your physical mobile number to open an account. This number will become your login for the new account. It will not change any services or carrier on this number.

    3. Note: To port your existing number into iPlum. You can use the porting number as your login but if this number is a virtual number, first setup an iPlum account with a physical mobile number and then port your virtual number into iPlum account using these additional steps.

    4. Verify Code: iPlum will send you a code. It will come as text message to your mobile number.

    5. Register: Enter your information to setup the new account.

  2. Dashboard: Login to your iPlum online account. https://my.iplum.com

  3. Get iPlum Phone Number:
    Click Dashboard >> Get iPlum Number >> Select Line >> Subscription (U.S., Canada or Toll-free).

    Complete the buy process





  4. Setup additional lines for your team

    • To add a new iPlum line in your master account:

      1. Click “Additional Line“. Create a new login-id with a mobile phone number or an email. Landline or virtual numbers not allowed when creating additional accounts.

      2. The user will receive a link via phone text or email used to create their account.

      3. Once the user clicks the link, it will require them to setup a new password.

      4. The user is now connected to the master account and you will see them in “Accounts” section.

      5. Go to Accounts || Select the additional line and click “Get iPlum Number“. Follow the prompts to purchase the iPlum number for the this additional line.

      6. The user can download iPlum app, login and start using it.

      7. Show outgoing Caller-ID as use Main Account Number: Accounts || Select Account || Profile & Permissions || Caller-ID Number || Edit (Main account iPlum number).

      8. You can modify user privileges: Accounts || Select Account || Profile & Permissions.



    • To attach an existing iPlum Account to the master account:

      1. Click “Additional Line“. Enter user’s existing login-id.

      2. The user will receive a link.

      3. Once the user clicks the link, it will connect to your master account and you will see them in “Accounts” section.

      4. Go to Accounts || Select the additional line and click “Get iPlum Number“. Follow the prompts to purchase the iPlum number for the this additional line.

      5. The user will see the new iPlum number assigned to them in their iPlum app.

      6. Show outgoing Caller-ID as use Main Account Number: Accounts || Select Account || Profile & Permissions || Caller-ID Number|| Edit (Main account iPlum number).

      7. You can modify user privileges: Accounts || Select Account || Profile & Permissions.

  5. (Optional) Enable Auto Attendant to setup welcome greeting and extensions for all users.





Other topics:

How to setup your main iPlum number to ring multiple phones or users?

How iPlum mobile phone system with auto attendant works?

How to setup Call Forwarding from iPlum number to an external domestic or international number?

How to port my existing number to iPlum?

How to block numbers from calling my iPlum?

What is iPlum Toll-free number?

What is iPlum Canada number?