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02 Sep 2016

How does iPlum multi-user account work?

02 Sep 2016

Any iPlum account can be converted into a multi-user account to centrally manage additional iPlum phone numbers from a cloud based portal.


  • Add and manage multiple accounts.

  • Allocate phone numbers and usage credits.

  • Setup auto-attendant and extensions.

  • Setup caller-id of users to main phone number.

  • Consolidate and transfer billing from individual to group account.



Step by Step Process:

  1. Signup primary iPlum account:

    1. At iPlum website click Sign in at top right corner.

    2. Enter your physical mobile or landline number to open an account. This number will become your login for the new account. It will not change any services or carrier on this number.

    3. Note: To port your existing number into iPlum. You can use the porting number as your login but if this number is a virtual number, first setup an iPlum account with a physical mobile or landline number and then port your virtual number into iPlum account using these additional steps.

    4. Verify Code: iPlum will send you a code. It will come as text message to your mobile or an automated phone call to your landline number.

    5. Register: Enter your information to setup the new account.

  2. Dashboard: Login to your iPlum online account. https://my.iplum.com

  3. Get iPlum Phone Number: Click Dashboard >> Phone Plan >> Select Account >> Subscription (U.S., Canada or Toll-free).

  4. Additional Accounts for your Team

    • To add a new iPlum account:

      1. Click “Multiple Accounts”. Create a login with mobile phone number or email. Landline or virtual numbers not allowed when creating additional accounts.

      2. The user will receive a link via phone text or email based on input.

      3. Once the user clicks the link, it will take them to the page where they will enter a new password for their account.

      4. The user is now connected to your administrator account. You will be notified via email.

      5. You can assign the “Phone Plan” to the user using iPlum portal.

      6. The user would download iPlum app, login into it and start using it.



    • To attach an existing iPlum Account:

      1. Click “Multiple Accounts”. Enter its Login.

      2. The user will receive a link.

      3. Once the user clicks the link, it will connect them to your administrator account. You will be notified via email.

      4. You can login to the iPlum portal and assign the “Phone Plan” to the user.

      5. You can assign the “Phone Plan” to the user using iPlum portal.

      6. The user will see the new iPlum number assigned to them in their iPlum app.

      7. You can set their Caller-ID number to use Main Account Number. Configure in Accounts >> Actions >> Profile

  5. (Optional) Enable Auto-Attendant to setup welcome greetings and extensions for various users.

  6. Download iPlum app from Apple iTunes or Google Play on your smartphone or tablet, login and start using it.





Other topics:

How to setup your main iPlum number to ring multiple phones or users?

How iPlum mobile phone system with auto-attendant works?

How to setup Call Forwarding from iPlum number to an external domestic or international number?

How to port my existing number to iPlum?

How to block numbers from calling my iPlum?

What is iPlum Toll-free number?

What is iPlum Canada number?