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02 Sep 2016

How does iPlum multi-user account work?

Multi-User Accounts

Any iPlum account can be converted into a multi-user account using a cloud based portal.


  • Add and manage multiple iPlum users.

  • Allocate phone numbers and usage credits.

  • Setup auto attendant and extensions.

  • Configure caller-id of additional users to main phone number.

  • Archive texts.

  • Centralized billing .



Step by Step Process:



  1. Signup primary iPlum account:

    1. At iPlum website click Sign in at top right corner.

    2. Enter your physical mobile or landline number to open an account. This number will become your login for the new account. It will not change any services or carrier on this number.

    3. Note: To port your existing number into iPlum. You can use the porting number as your login but if this number is a virtual number, first setup an iPlum account with a physical mobile or landline number and then port your virtual number into iPlum account using these additional steps.

    4. Verify Code: iPlum will send you a code. It will come as text message to your mobile or an automated phone call to your landline number.

    5. Register: Enter your information to setup the new account.

  2. Dashboard: Login to your iPlum online account. https://my.iplum.com

  3. Get iPlum Phone Number: Click Dashboard >> Phone Plan >> Select Line >> Subscription (U.S., Canada or Toll-free).

  4. Additional Lines for your Team

    • To add a new iPlum account:

      1. Click “Additional Line”. Create a login with mobile phone number or email. Landline or virtual numbers not allowed when creating additional accounts.

      2. The user will receive a link via phone text or email used to create their account.

      3. Once the user clicks the link, it will require them to enter a new password.

      4. The user is now connected to the administrator account.

      5. You can assign the “Phone Plan” to the user using iPlum portal.

      6. The user would download iPlum app, login and start using it.



    • To attach an existing iPlum Account:

      1. Click “Additional Line”. Enter users existing Login.

      2. The user will receive a link.

      3. Once the user clicks the link, it will connect to your administrator account.

      4. You can assign the “Phone Plan” to the user using iPlum portal.

      5. The user will see the new iPlum number assigned to them in their iPlum app.

      6. You can configure their Caller-ID to use Main Account Number at Accounts >> Actions >> Profile

  5. (Optional) Enable Auto Attendant to setup welcome greeting and extensions for all users.





Other topics:

How to setup your main iPlum number to ring multiple phones or users?

How iPlum mobile phone system with auto attendant works?

How to setup Call Forwarding from iPlum number to an external domestic or international number?

How to port my existing number to iPlum?

How to block numbers from calling my iPlum?

What is iPlum Toll-free number?

What is iPlum Canada number?