iPlum Phone System With Auto-Attendant And Extensions

iPlum allows incoming callers to hear a greeting and be transferred to one or more extensions without going through an operator or receptionist. iPlum phone tree with auto-attendant and extensions is a built-in feature with iPlum local or toll-free phone number subscription. There is no additional cost for it.

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Auto-Attendant, IVR, Voicemail
cell_wifi
Keep Existing Device and Carrier
account_tree
Phone Tree with Extensions
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Rich Features, Simple Setup
phone_missed
Auto-Text Missed Calls & SMS
sms
Auto-Text Business Hours
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Multiple Call Forwarding – Global
devices
Bring-Your-Own-Device ready (BYOD)
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What Is Cloud Phone System, IVR (Interactive Voice Response), or Digital Virtual Receptionist?

A phone tree is known by different industry names. It is an auto-attendant cloud voice menu system that plays a greeting and allows callers to be transferred to various extensions connected to employees or departments. It is set up in a cloud, and the calls can automatically be routed to various phone numbers.

Why Are Businesses Using Cloud Phone Systems with Auto-Attendant?

Businesses are trying to be efficient in their communications management. Unlike a live operator, the auto-attendant means your business will never miss customer service or sales calls. Cloud phone system allows you to set up a virtual answering service to route incoming calls to the right department or extension.

What Are The Benefits Of Phone Tree with Auto-Attendant, IVR?

  • Welcome callers with business-branded messaging.
  • Transfer callers to extensions, departments, or voicemails.
  • Filter and manage different call flows.
  • Create special announcements, directions, and hours.
HD Calling
Messaging
Recording
Voicemail
Carrier, wi-fi
porting
Auto Attendant
(IVR)
Team Account

50+ Calling & Texting Features

Customer Service (U.S. Based)

Local & 800 Toll-Free Numbers

Number Portability

Call Mode: Voice Network or Wi-Fi/Data

True Caller-ID with Call Return

Phone-Tree & Extensions

Business Team Account

Business Hours

Domestic Calling

International Calling

Secure Texting

Domestic Texting

International Texting

MMS: Audio, Photo, Video, Short-codes

Cloud Voicemail

Email Alerts for Voicemail

Custom Voicemail Greeting

Call Notifications

Transcriptions for Voicemail

Out-of-Office Greeting

Custom Auto Attendant Greeting

Call Transfer

Music on Hold

Create Forwarding Extensions

Call Management Rules

Text to Speech Greetings

Signature Text

Auto-Text Missed Calls & SMS

Auto-Text Business Hours

Auto Attendant (IVR)

Fax

Business Contacts

Favorites Address Book

Text Archiving, Backup

Text to Email

Schedule Text

Pin Text

Multiple Call Forwarding – Global

Multiple Inbound Paths

Call Recording

Announcement Call Recording Compliance

Calling & Texting Logs

Do Not Disturb

Password Lock

Reactivate Number

Change/Swap Number

Block Phone Numbers

Ringtones & Message Tones

HIPAA & HITECH Compliance

BAA: Business Associate Agreement

AES-256 Data Encryption & PKI Cryptography

Bring-Your-Own-Device ready (BYOD)

Cloud-Based Group Management Console

REST APIs for Usage Management

Universal Links for Developer Integration

iPhone & iPad

Android: Smartphone, Tablet, Chromebook

23 Languages, 200 countries

What Is iPlum Auto-Attendant, IVR Cost?

iPlum Auto Attendant, IVR, or Virtual Digital Receptionist is $0 (Free) with any iPlum local or toll-free phone number subscription. There is no hidden cost.

How Many Extensions Can Be Created In My Auto-Attendant, IVR?

One can create unlimited extensions and forward them to the same or different iPlum or external numbers. You can make extensions ring to single or multiple numbers in sequential or simultaneous call routing flow. Check out the examples here.

How Does iPlum Provide Dual Mode Reliability?

iPlum numbers provide dual reliability when used as a second line on the mobile phone. You get the best call quality in any situation with one of the most reliable business solutions. In either case, your iPlum caller ID is transmitted to the end user keeping full privacy.

Can I Do a Call Recording In My Auto-Attendant, IVR?

Yes, you can enable the call recording feature. You automatically get an email alert when you have a recording that you can play in the iPlum online portal or the iPlum app. This feature also includes an optional "Consent" message which you can play for incoming calls if your state requires it.

Can I Set Up a Central Master Account to Set Up Auto-Attendant, and IVR For My Business Users?

Yes, you can set up an account and then add "Additional Lines" to manage phone numbers and features for your users centrally from the cloud-based console. You can change call flows for Auto-Attendant extensions, set up greeting, and more using the iPlum portal. How to set up an iPlum account with multiple users?

How Is Privacy Built Into iPlum Auto-Attendant, IVR?

iPlum Auto-Attendant, IVR is a business class service. We provide various compliance services, including HIPAA and HITECH. We respect your privacy and fully protect your information. It is never shared with any third party. You get complete peace of mind.

Can I Port or Transfer My Existing Number To iPlum And Setup Auto-Attendant, IVR?
  • Get a new iPlum business number and set up your auto-attendant.
  • Transfer or port your existing number into iPlum.
  • Use your existing number and set call forwarding from it to an iPlum number where you set up auto-attendant.
Can I Do a Call Transfer In My Auto-Attendant, IVR?

Yes, after you receive a call on any extension via IVR / Auto-Attendant, you can transfer the call to another iPlum or external number by pressing *7 (star 7) and entering the 10-digit phone number followed by #.

Do iPlum Lines using Auto-Attendant Have Multiple Paths For Simultaneous Calls?

Yes, iPlum Auto-Attendant has a unique proposition with simultaneous calling paths to your iPlum number. Most vendors charge separately for each simultaneous path. iPlum system provides multiple paths by default for all iPlum numbers. It allows you to receive any number of simultaneous calls without any blocking. This is especially useful if you are using iPlum as the main number for your business.

Can I Setup Auto-Attendant, IVR Even If I Am Located Internationally?

Yes, with iPlum's advanced Cloud platform, you can use iPlum services no matter where you are physically located in the world.

Do I Need to Buy Phone Tree Feature?
iPlum phone tree is included with any iPlum local or toll-free phone number subscription. There is no hidden cost.
How Many Extensions Can Be Created In My Auto-Attendant, IVR?
One can create unlimited extensions and forward them to the same or different iPlum or external numbers. You can make extensions ring to single or multiple numbers in sequential or simultaneous call routing flow. Check out the examples here.
Why Are Businesses Using Mobile Second Line Instead Of Landline For Employees?
Nowadays, employees are mobile. They are not tied to a desk at all times. Customers expect to reach them during business hours. Texting is becoming a modern tool. Landline doesn’t offer these options. More businesses are moving from fixed landline phones to a mobile second line for employees.
Why Are Businesses Using Mobile Second Line Instead Of Landline For Employees?
Nowadays, employees are mobile. They are not tied to a desk at all times. Customers expect to reach them during business hours. Texting is becoming a modern tool. Landline doesn’t offer these options. More businesses are moving from fixed landline phones to a mobile second line for employees.
How Does iPlum Provide Dual Mode Reliability?
iPlum numbers provide dual reliability when used as a second line on the mobile phone. You get the best call quality in any situation with one of the most reliable business solutions. In either case, your iPlum caller ID is transmitted to the end user keeping full privacy.
Do The Second Line Numbers At iPlum Have Multiple Paths For Simultaneous Calls?
iPlum has a unique proposition with any number of simultaneous calling paths to your iPlum number. Most vendors charge separately for each simultaneous path. At iPlum, the multiple paths are default in all iPlum numbers. This means you can receive any number of simultaneous calls without any blocking. This is especially useful if you are using iPlum as a front end to a business.
Can I Get A Local Number As a Second Line?
iPlum provides local numbers in all US and Canadian states. We provide access to millions of local numbers. You always get the option to choose your number from the iPlum numbers inventory.
Can I Do Call Recording In My Phone Tree?
Yes, you can enable the call recording feature. You automatically get an email alert when you have a recording that you can play in the iPlum online portal or the iPlum app. This feature also includes an optional "Consent" message which you can play for incoming calls if your state requires it.
Can I Set Up a Central Master Account to Set Up Auto-Attendant, and IVR For My Business Users?
Yes, you can set up an account and then add "Additional Lines" to manage phone numbers and features for your users centrally from the cloud-based console. You can change call flows for Auto-Attendant extensions, set up greeting, and more using the iPlum portal. How to set up an iPlum account with multiple users?
How Is Privacy Built Into iPlum Auto-Attendant, IVR?
iPlum Auto-Attendant, IVR is a business class service. We provide various compliance services, including HIPAA and HITECH. We respect your privacy and fully protect your information. It is never shared with any third party. You get complete peace of mind.
Can I Port or Transfer My Existing Number To iPlum And Setup Phone Tree with Auto-Attendant, IVR?
  • Get a new iPlum business number and set up your auto-attendant.
  • Transfer or port your existing number into iPlum.
  • Use your existing number and set call forwarding from it to an iPlum number where you set up auto-attendant.
Can I Do a Call Transfer In My Auto-Attendant, IVR?
Yes, after you receive a call on any extension via IVR / Auto-Attendant, you can transfer the call to another iPlum or external number by pressing *7 (star 7) and entering the 10-digit phone number followed by #.
Do iPlum Lines using Auto-Attendant Have Multiple Paths For Simultaneous Calls?
Yes, iPlum Auto-Attendant has a unique proposition with simultaneous calling paths to your iPlum number. Most vendors charge separately for each simultaneous path. iPlum system provides multiple paths by default for all iPlum numbers. It allows you to receive any number of simultaneous calls without any blocking. This is especially useful if you are using iPlum as the main number for your business.
Can I Setup Auto-Attendant, IVR Even If I Am Located Internationally?
Yes, with iPlum's advanced Cloud platform, you can use iPlum services no matter where you are physically located in the world.