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HIPAA: Business Associate Agreement

Where to get BAA for HIPAA Compliance?

Note: Each iPlum number has its own BAA for HIPAA compliance.

  1. Login to your iPlum online account https://my.iplum.com.

  2. Click: Accounts || Select Line || HIPAA Compliance

  3. Follow the process to update any plans and download your BAA (Prerequisites explained below).




Prerequisites for HIPAA & BAA (Both A & B):


  1. iPlum Number Plan for HIPAA:

    • iPlum Annual Unlimited Plan
      $7.99 for US local or $11.99 for Canada local or $14.99 for Toll-free number.


    • OR

    • Upgrade from any other plan (month to month plans or annual measured plan) to Annual Unlimited plan.
      Accounts || Select Line || Manage Plans || Number Plan || Change


    • OR

    • Pay annual fee of $20 for BAA for any non-Annual Unlimited plan. (This option will automatically show up when you don’t have either of above while you are in process of setting HIPAA Compliance option in iPlum portal).




  2. Backup Plan for Data Encryption.

    • Backup Basic ($2.99):
      Includes: Encrypted Data, Backup & Restore Texts, Business Contacts, Fax, and 10 Secure Text Channels.
    • OR

    • Backup Enhanced ($6.99):
      Includes: Backup Basic Features + Unlimited Secure Text Channels.

    • Note: Choose $2.99 add-on plan when you have less than 10 clients for secure texting or you have an iPlum fax line otherwise choose $6.99 plan for unlimited secure text channels.
      1 Client = 1 Secure text channel.

      To learn how secure texting works, please check this FAQ.



Important: If you forward iPlum calls to non-iPlum numbers using simple call forwarding or non-iPlum numbers using Auto-Attendant (IVR), they are not HIPAA compliant.