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HIPAA: Business Associate Agreement

Note: When you setup iPlum account and choose HIPAA compliance in the iPlum portal, the system will automatically guide you with correct plans.

Who needs HIPAA compliance?

If you are dealing with client healthcare information either directly or indirectly, you need HIPAA compliance for privacy and secure communication.

Where to get your BAA for HIPAA Compliance?
  1. Login to your iPlum online account

  2. Dashboard || Users || Click iPlum Login ID of the User

  3. Click action: “HIPAA Compliance”. It will take you to the prerequisites step by step.

What are the requirements for HIPAA Compliance (A + B + C)?

Each iPlum number in your account (phone or fax) has its own BAA for HIPAA compliance. BAA is valid for one year and auto-renews annually in your account when you maintain the prerequisite plans.

  1. iPlum Phone or Fax Annual Unlimited Number Plan

    • U.S. local number: $8.99/mo paid annually
      Canada local number: $11.99/mo paid annually
      Toll-free number: $14.99/mo paid annually

  2. Security & Backup Add-on Plan for HIPAA compliance

  3. Phone Line: Security & Backup Enhanced ($5.99/mo paid annually or $6.99/mo paid monthly)
    Includes: Security and backup of business contacts, text; HIPAA compliance, Unlimited secure text channels; Text to email.
    Learn how secure texting works.


    Fax Line: Security & Backup Basic ($3.42/mo paid annually or $3.99/mo paid monthly)
    Includes: HIPAA compliance.

  4. Business Associate Agreement (BAA)

    BAA is provided Free when you have above annual plans (A & B). Each iPlum number has its own BAA.

    Note: If you have purchased monthly plan for A and monthly / annual plan for B, you can still get BAA for $20 annual fee.

Important: If you forward iPlum calls to outside non-iPlum external numbers using call forwarding or some other mechanism, they are not HIPAA compliant.