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HIPAA: Business Associate Agreement

Who needs HIPAA compliance?

If you are dealing with client healthcare information either directly or indirectly, you need HIPAA compliance for privacy and secure communication.





Where to get your BAA for HIPAA Compliance?
  1. Login to your iPlum online account https://my.iplum.com.

  2. Dashboard

  3. Accounts

  4. Click iPlum Login ID of the User

  5. Click action: “HIPAA Compliance”. It will take you to the prerequisites step by step.




What are prerequisite plans for HIPAA Compliance (A + B + C):

Each iPlum number in your account (phone or fax) has its own BAA for HIPAA compliance. BAA is valid for one year and auto-renews annually in your account when you maintain the prerequisite plans.


  1. iPlum Phone/Fax Number Plan

    • Annual Unlimited Number Plan.
      $8.99 for U.S. local number or $11.99 for Canada local number or $14.99 for Toll-free number.
      These plans are paid annually.

      Note: If you decide to get month to month plans, please check section-C below for BAA requirements.




  2. Security and Backup Add-on Plan

  3. Get either of Security & Backup add-on plan for HIPAA compliance on each iPlum phone or fax line.

    • Security & Backup Basic ($3.99)
      This add-on plan can be purchased for either phone or fax line.
      Includes: Security on line and backup of business contacts, text and fax.
    • or

    • Security & Backup Enhanced ($6.99)
      This add-on plan is applicable only for phone line. It is not applicable to fax line.
      Includes: Security on line and backup of business contacts, text; Unlimited secure text channels; Text to email.
      Learn how secure texting works in iPlum with Enhanced plan?



  4. Business Associate Agreement (BAA)

    iPlum provides BAA annually for each iPlum number after you get and maintain the “Security and backup” add-on plan along with iPlum number plan. BAA is free when you have iPlum Annual Unlimited Number, otherwise it is $20 per year. You can upgrade from month to month number plan or annual measured plan to annual unlimited plan to get BAA fee waived off.




Important: If you forward iPlum calls to outside non-iPlum external numbers using call forwarding or some other mechanism, they are not HIPAA compliant.