HIPAA: Business Associate Agreement

Note: Each iPlum number has its own BAA for HIPAA compliance. If you have more than one iPlum numbers you will repeat this process for each number.


Step-1. Get iPlum Plan
  1. If you have iPlum Annual Unlimited Plan, there are no charges for BAA. Go to next step.


  2. To upgrade from any other plan to Annual Unlimited Plan for free BAA:

    • Login https://my.iplum.com/

    • Click “Accounts”.

    • Select the Line, Click “Manage Plans” || Number Plan || Change. Follow the prompts to upgrade to annual unlimited plan.


  3. For all other plans pay a one-time fee of $20 for BAA.

    After making payment, copy your Transaction-id or Receipt# from PayPal transaction email. You will need that in Step-3.




Step-2. Setup Backup Plan For HIPAA Compliance

Backup plan allows data archiving and restore.

  1. Login https://my.iplum.com/

  2. Click “Accounts”. Select the Line, Click “Manage Plans” || Backup Plan || Change.

  3. Select either plan. It is mandatory for HIPAA data archive.

    • $2.99 : Backup data archive for compliance (+ 10 secure channels).

    • $6.99 : Backup data archive for compliance (+ unlimited text channels).

Note: iPlum provides both regular texting & secure texting. Regular texting is included by default with all iPlum plans. It is secure at one end (your side). Using secure text channels is recommended and secure at both ends. iPlum app is free for patients communicating with their healthcare professionals. If your patients send you text using non-iPlum application, we recommend you get additional patient consent waiver. 1 Patient = 1 Secure text channel.




Step-3. Submit The Form