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HIPAA: Business Associate Agreement

Who needs HIPAA compliance?

If you are dealing with client healthcare information either directly or indirectly, you need HIPAA compliance for privacy and secure communication.



How to get BAA for HIPAA Compliance?

Note: Each iPlum number in your account has its own BAA for HIPAA compliance. This is applicable to all iPlum phone and/or fax numbers.



  1. Login to your iPlum online account https://my.iplum.com.

  2. Accounts || Click iPlum Login ID of the User || HIPAA Compliance

  3. Follow the process to update any plans and download your BAA (Prerequisites explained below).




Prerequisites for HIPAA & BAA (Both A & B):


  1. iPlum Number Plan for HIPAA:

    • iPlum Annual Unlimited Plan
      $7.99 for US local or $11.99 for Canada local or $14.99 for Toll-free number.


    • OR

    • Upgrade from any other plan (month to month plans or annual measured plan) to Annual Unlimited plan.
      Accounts || Click iPlum Login ID of the User || Manage Plans || Number Plan || Change


    • OR

    • Pay annual fee of $20 for BAA for any non-Annual Unlimited plan. (This option will automatically show up when you don’t have either of above while you are in process of setting HIPAA Compliance option in iPlum portal).




  2. Backup Plan for Data Encryption.

    • Backup Basic ($2.99):
      Includes: Encrypted Data, Backup & Restore Texts, Business Contacts and 10 Secure Text Channels. This add-on plan is also applicable to HIPAA fax line without texts and contacts.
    • OR

    • Backup Enhanced ($6.99):
      Includes: Backup Basic Features + Unlimited Secure Text Channels.

    • Important:
      Choose $2.99 basic plan if you do not do texting, or this is a fax line, or you have less than 10 clients for secure texting, Otherwise choose $6.99 enhanced plan.
      1 client = 1 secure text channel.
      To learn how free secure texting works for your clients, please check this FAQ.



Important: If you forward iPlum calls to non-iPlum numbers using simple call forwarding or send calls to external non-iPlum numbers using Auto-Attendant (IVR), they are not HIPAA compliant.