fbpx
03 Jun 2018

App Contacts and Secure Text Channels


Learn about business & device contacts.


Learn about regular & secure texting.



Business & Device Contacts

What are business and device contacts?

Business contacts are created and saved in the iPlum app secure container. They are not saved in your phone’s address book.

Device contacts come from your phone address book. They are visible in iPlum app but not saved in the app. When you make changes on your phone’s address book, they will get reflected in device contacts section in iPlum app.

Add a business contact.

In the iPlum app contact screen, make sure you are in the business tab. Tap “+” to add a business contact. Here you can also create business groups and assign them to various business contacts.

Add a device contact.

Go to your device address book and add new contact. Open iPlum app and pull down to refresh. You will see the new contact in your iPlum app under device contacts section.

Add a business contact from device contacts.

Open iPlum app and tap a contact in your device contacts. From the actions grid, tap “More”. On the details screen, tap “Add to Business”. This will create a business contact.

To add multiple business contacts without manually entering each contact: Add your contacts in the native address book on your phone. Open iPlum app and go to device contacts screen. Tap on each contact and Add to Business. Once done, you can delete them from your phone’s native address book.

Setup groups for business contacts.

In the business contact screen, tap “+” and Add Group.

Go to a business contact detail and click “Edit”. Tap on the Groups text box and select the new Group.

Delete a business contact.

Open a business contact detail in the iPlum app and click “Edit”. You will see a Delete button at the bottom.

Delete a device contact.

Device contacts are managed in your native address book. Once you delete the device contact in native contacts, it will not show in iPlum app.

Restore business contacts or texts.

iPlum App Settings || Contact Options || Business Contacts Restore

Note: This requires iPlum Backup plan available via iPlum portal or in-app purchase.

Switch the screen priority of device and business contacts in iPlum app.
(iOS only feature)

iPlum App Settings || Contact Options || Set Default Phone Book.

Hide device contacts in iPlum app.
(iOS only feature)

iPlum App Settings || Contact Options || Show/Hide Device Contacts.

Note: We recommend that you enable Contacts permissions for iPlum app in your iPhone or Android Settings. These permissions are required for correct Caller ID and Ringtones management in the carrier voice network mode.





Regular vs. Secure Texting

iPlum provides both regular & secure texting.

Regular texting works on all iPlum accounts and doesn’t need any special setup.

Secure texting is used for compliance purposes. iPlum app is free for your clients.

Example: Healthcare or legal professionals can initiate a secure channel with their clients for secure texting. It makes texting secure at both ends. If you use regular texting in iPlum, it will be secure at your side only.

Initiate secure text channel.

Summary: To initiate a secure text channel, you will invite your client using iPlum app business contact. The client will accept your invitation to set up secure channel with instructions to download iPlum app and setup a free account.

  1. Create a new contact with your client’s mobile phone number or select an existing business contact in iPlum app. Initiate a secure channel request.

    Business contact || More || Secure Text Channel Invite .

    The system will send an invite SMS to the recipient with instructions to download iPlum app and accept invitation.
  2. Your client will download free iPlum app, register using their mobile number and accept your invitation in the app. The secure channel is now active and ready for secure texting.

Accept secure text channel (Client-side free account).

  1. The client will receive an SMS from iPlum. This SMS has a link with steps to download iPlum app and create a free account using their mobile number.

  2. Login iPlum app and look for blue colored business contact.
    Business contact || More || Accept Secure Text Channel Invite .

    Invited and accepted contacts are created and saved in the iPlum app secure container.

  3. After acceptance, the business contact will change to plum color and it will show a shield icon for secure texting.
Delete secure text channel.

Simply delete the “Business” contact created for that secure channel in your iPlum app.

Restore secure text channels, texts, business contacts.

Note: Restore secure text ‘channels’ is available for both free and paid iPlum accounts. But restore actual texts and business contacts requires iPlum Backup plan available via iPlum portal or in-app purchase.

Go to Settings in the iPlum app:
Contacts Options || Business Contacts Restore.
Text Options & Secure Channels || Text Restore.
Text Options & Secure Channels || Restore Secure Channels.

Setup group texting using secure channels

Yes, iPlum users with paid subscription plan can setup secure text channels for group messaging. You can collaborate with partners and professions using iPlum.

What are the types of backup plan required for secure texting?

A backup plan is required for initiating secure channels but no plan is required for accepting secure channels.

  • Backup Basic ($2.99):
    Includes: Encrypted Data, Backup & Restore Texts, Business Contacts, Fax, and 10 Secure Text Channels.
  • OR

  • Backup Enhanced ($6.99):
    Includes: Backup Basic Features + Unlimited Secure Text Channels.

  • Note: Choose $2.99 add-on plan when you have less than 10 clients for secure texting or you have an iPlum fax line otherwise choose $6.99 plan for unlimited secure text channels.
    1 Client = 1 Secure text channel.


If you have any questions, please contact us.