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03 Jan 2019

App Contacts and Secure Text Channels

This feature is available in iPlum iOS app 6.0.1 & above.


Contacts Management


Regular & Secure Texting



Business & Device Contacts

Difference between business and device contacts.

Business contacts are created and saved in the iPlum app secure container. They are not saved in your phone’s address book. Note: For HIPAA compliance use business contacts and enable backup plan.

Device contacts come from your phone address book. They are visible in iPlum app but not saved in the app. When you make changes on your phone’s address book, they will get reflected in device contacts section in iPlum app.

Switch the screen priority of device and business contacts in iPlum app.

iPlum App Settings || Contact Options || Set Default Phone Book.

Add a business contact from device contacts.

Open iPlum app and tap a contact in your device contacts. From the actions grid, tap “More”. On the details screen, tap “Add to Business”. This will create a business contact.

Add multiple business contacts without manually entering each contact. Add your contacts in the native address book on your phone. Open iPlum app and go to device contacts screen. Tap on each contact and Add to Business. Once done, you can delete them from your phone’s native address book.

Setup groups for business contacts.
  • In the business contact screen, tap “+” and Add Group.

  • Go to a business contact detail and click “Edit”. Tap on the Groups text box and select the new Group.
Delete a business contact.

Open a business contact detail in the iPlum app and click “Edit”. You will see a Delete button at the bottom.

Delete a device contact.

Device contacts are managed in your native address book. Once you delete the device contact in native contacts, it will not show in iPlum app.

Hide device contacts in iPlum app.

iPlum App Settings || Contact Options || Show/Hide Device Contacts.

Important: We advise you to enable Contacts permissions for iPlum app in your iPhone or Android Settings. These permissions are required for correct Caller ID and Ringtones management in the carrier voice network mode.

Restore business contacts or texts.

iPlum App Settings || Contact Options || Business Contacts Restore

Note: This requires iPlum Backup plan available via iPlum portal or in-app purchase.





Regular Texts vs. Secure Texts

iPlum provides both regular & secure texting.

Regular texting works on all iPlum accounts and doesn’t need any special setup. Secure texting is used for compliance purposes. To initiate a secure text channel, one needs to invite the other side to set up secure channel. The other side can simply download iPlum app and setup a free account.

Example: Healthcare professionals can initiate a channel with their patient clients for secure texting. It makes texting secure at both ends. iPlum app is free for patients communicating with their healthcare professionals. If you use regular texting in iPlum, it will be secure at one end (your side).

Initiate secure text channel.

  1. Create a new contact or select an existing business contact in iPlum app.
    Business contact || More || Secure Text Channel Invite .

    The system will send an invite SMS to the recipient with instructions to download iPlum app and accept invitation.

  2. After acceptance by the end user, the initiator will get a notification. The secure channel is now active and ready for texting.

Accept secure text channel (Free Account).

  1. Check the invite SMS link for steps to download iPlum app and create a free account using your mobile number.

  2. Login iPlum app and look for blue colored business contact.
    Business contact || More || Accept Secure Text Channel Invite .

    Invited and accepted contacts are created and saved in the iPlum app secure container.

  3. After acceptance, the business contact will change to plum color and it will show a shield icon for secure texting.
Secure text channel plan

This plan is required for initiating secure channels. The end users can simply download iPlum app and setup a free account.

  • $2.99 : Business contacts & texts archive (Includes 10 secure text channels).

  • $6.99 : Business contacts & texts archive (Includes unlimited secure text channels).

  • Example: 1 Patient = 1 Secure text channel.

If you have any questions, please contact us.

This feature is currently available for iOS devices. Similar feature for Android devices is coming soon.