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06 Mar 2018

How to setup iPlum number on different devices?

Important: This page assumes you have already setup a master iPlum account and you are adding additional users in this account. Each user needs to get an iPlum subscription. You can also configure their caller-id to show main number.


I. Add a new iPlum user in your master account.


II. Attach an existing iPlum Account to the master account.


III. Bulk upload users in your iPlum Account.






I. Add a new iPlum user in your master account

  1. Login https://my.iplum.com.

  2. Click Dashboard || Users || Add New User (Phone/Fax).

    Create a new login-id with a mobile phone number or an email address.

    Note: Landline or virtual numbers do not work for creating additional users.

  3. The user will receive a link via phone text or email to accept your invitation. They will be prompted to setup a new password.

  4. You will be notified via email when the user accepts your invitation.

  5. You can assign a new phone number to that user or port their existing number in their account.

  6. Dashboard || Users || Click iPlum Login ID of the User || Get iPlum Number or Port Number. Follow the prompts.

  7. The user can download iPlum app, login as “Existing User” and start using it.



  8. Optional Steps:

    • To show the outgoing Caller-ID as use Main Account Number: Accounts || Click iPlum Login ID of the User || Profile & Permissions || Caller-ID (outgoing) || Edit || Select Primary iPlum number option and Save it.

    • You can modify user privileges: Dashboard || Users || Click iPlum Login ID of the User || Profile & Permissions.

    • To setup voice network mode for best call reliability :
      Dashboard || Users || Click iPlum Login ID of the User || Settings || Call Mode: Outgoing Calls (Edit) || Use My Voice Network || Enter the external phone number and save.

      Dashboard || Users || Click iPlum Login ID of the User || Settings || Call Mode: Incoming Calls (Edit) || Use My Voice Network || Enter the external phone number and save.

      Note: Voice network mode maintains iPlum Caller-ID for all iPlum calls.






II. Attach an existing iPlum Account to the master account

  1. Login https://my.iplum.com.

  2. Click Dashboard || Users || Add Additional Line. Enter user’s existing “iPlum login-id”.

  3. The user will receive a link on their login ID.

  4. Once the user clicks the link, it will connect them to your master account and you will see them in “Users” section.

  5. If they have an iPlum subscription, it will automatically move them to your master account billing and the next billing will happen from your master account payment mode.

  6. If the user doesn’t have an existing iPlum subscription or you want to move them from Apple iTunes or Google Play, you can move over their subscription to master account and then have them cancel it at Apple or Google. They will not lose the number:
    Dashboard || Users || Click iPlum Login ID of the User || Get iPlum Number. Follow the prompts.

  7. The user will see the new iPlum number assigned to them in their iPlum app.



  8. Optional Steps:

    • To show the outgoing Caller-ID as use Main Account Number: Dashboard || Users || Click iPlum Login ID of the User || Profile & Permissions || Caller-ID || Edit (Main account iPlum number).

    • You can modify user privileges: Dashboard || Users || Click iPlum Login ID of the User || Profile & Permissions.

    • To setup voice network mode for best call reliability :
      Dashboard || Users || Click iPlum Login ID of the User || Settings || Call Mode: Outgoing Calls (Edit) || Use My Voice Network || Enter the external phone number and save.

      Dashboard || Users || Click iPlum Login ID of the User || Settings || Call Mode: Incoming Calls (Edit) || Use My Voice Network || Enter the external phone number and save.

      Note: Voice network mode maintains iPlum Caller-ID for all iPlum calls.




III. Bulk upload users in your iPlum Account.

Please check this link for bulk upload instructions.