How to Change iPlum Login, Name, Email or Caller ID

1. Log in to the secure iPlum portal at my.iplum.com.
2. Open Dashboard → Users → select the user's iPlum Login ID → Settings → iPlum Profile.

Change Login ID

Select the pencil icon next to Login ID and follow the verification steps. The new Login ID must not already be associated with another iPlum account.

New Login ID Policy: Primary account Login IDs can be changed to a mobile phone number or email address. Sub-account Login IDs can now be changed to an email address only.
Existing sub-accounts with phone-number as Login IDs can continue using them without any changes.

Change Email

If the account uses a phone-number Login ID, select the pencil icon next to the separate Email field to update the email address.

Note: If the Login ID is an email address, the separate Email field cannot be changed.

Change Name

Select the pencil icon next to Name to update the account name.

Helpful link: Forgot Login ID or Password?