06 Mar 2018

How to setup additional, multiple iPlum phone numbers for different users or devices?

Note: For setting multiple iPlum numbers on same device, please visit this different FAQ.


Add a new iPlum user in your master account:

  1. Login https://my.iplum.com.

  2. Click “Additional Line“. Create a new login-id with a mobile phone number or an email. Landline or virtual numbers not allowed when creating additional accounts.

  3. The user will receive a link via phone text or email used to create their account.

  4. Once the user clicks the link, it will require them to setup a new password.

  5. The user is now connected to the master account and you will see them in “Accounts” section.

  6. Go to Accounts || Select the additional line and click “Get iPlum Number”. Follow the prompts to purchase the iPlum number for the this additional line.

  7. The user can download iPlum app, login and start using it.

  8. Show outgoing Caller-ID as use Main Account Number: Accounts || Select Account || Profile & Permissions || Caller-ID Number || Edit (Main account iPlum number).

  9. You can modify user privileges: Accounts || Select Account || Profile & Permissions.



Attach an existing iPlum Account to the master account:

  1. Login https://my.iplum.com.

  2. Click “Additional Line“. Enter user’s existing login-id.

  3. The user will receive a link.

  4. Once the user clicks the link, it will connect to your master account and you will see them in “Accounts” section.

  5. Go to Accounts || Select the additional line and click “Get iPlum Number”. Follow the prompts to purchase the iPlum number for the this additional line.

  6. The user will see the new iPlum number assigned to them in their iPlum app.

  7. Show outgoing Caller-ID as use Main Account Number: Accounts || Select Account || Profile & Permissions || Caller-ID Number || Edit (Main account iPlum number).

  8. You can modify user privileges: Accounts || Select Account || Profile & Permissions.