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06 Mar 2018

How to setup iPlum on different/multiple devices?

This page assumes you have already setup a master iPlum account here and you are adding additional users.


Note: If you want to setup multiple iPlum numbers on “same device”, please go to different FAQ.


Add a new iPlum user in your master account:

  1. Login https://my.iplum.com.

  2. Click Accounts || Additional Line. Create a new login-id with a mobile phone number or an email.
    Note: Landline or virtual numbers not allowed when creating additional accounts.

  3. The user will receive a link via phone text or email used to create their account.

  4. Once the user clicks the link, it will require them to setup a new password.

  5. The user is now connected to the master account and you will see them in “Accounts” section.

  6. Go to Accounts || Select the additional line and click “Get iPlum Number”. Follow the prompts to purchase the iPlum number for the this additional line.

  7. The user can download iPlum app, login and start using it.

  8. To show the outgoing Caller-ID as use Main Account Number: Accounts || Select Account || Profile & Permissions || Caller-ID Number || Edit (Main account iPlum number).

  9. You can modify user privileges: Accounts || Select Account || Profile & Permissions.

  10. To setup voice network mode for best call reliability :
    Calls: Network Mode || Outgoing Calls || Select Account || Use My Voice Network || Enter the external phone number and save.

    Calls: Network Mode || Incoming Calls || Select Account || Use My Voice Network || Enter the external phone number and save.

    Note: Voice network mode maintains iPlum Caller-ID for all iPlum calls.



Attach an existing iPlum Account to the master account:

  1. Login https://my.iplum.com.

  2. Click Accounts || Additional Line. Enter user’s “existing iPlum login-id”.

  3. The user will receive a link.

  4. Once the user clicks the link, it will connect to your master account and you will see them in “Accounts” section. If they have setup subscription using Apple iTunes or Google Play, you can move over their subscription to master account and then have them cancel it at Apple or Google. They will not lose the number. If they had iPlum portal subscription, it will automatically move to your master account billing.

  5. (Do this step if user doesn’t have an iPlum subscription) Go to Accounts || Select the additional line and click “Get iPlum Number”. Follow the prompts to purchase the iPlum number for the this additional line.

  6. The user will see the new iPlum number assigned to them in their iPlum app.

  7. To show the outgoing Caller-ID as use Main Account Number: Accounts || Select Account || Profile & Permissions || Caller-ID Number || Edit (Main account iPlum number).

  8. You can modify user privileges: Accounts || Select Account || Profile & Permissions.

  9. To setup voice network mode for best call reliability :
    Calls: Network Mode || Outgoing Calls || Select Account || Use My Voice Network || Enter the external phone number and save.

    Calls: Network Mode || Incoming Calls || Select Account || Use My Voice Network || Enter the external phone number and save.

    Note: Voice network mode maintains iPlum Caller-ID for all iPlum calls.