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08 Mar 2018

How does iPlum call forwarding works?

iPlum provides two types of call forwarding:


  • IVR/Auto-Attendant with extensions/users.

  • Simple call forwarding to external numbers.




A. IVR / Auto-Attendant with Extensions:

Using IVR/Auto-Attendant you can create a powerful call flow process for your incoming calls.

Please check separate section for iPlum Auto-Attendant / IVR examples.




B. Simple Call Forwarding:

You can use Simple Call Forwarding if you want to send calls to external numbers (landline or mobile) or a combination of iPlum and external numbers. It is limited to 3 numbers.

  1. Forward incoming iPlum calls to 3 numbers simultaneously.

  2. Setup Business hours for call forwarding.

  3. Get notifications in the iPlum app when any call is forwarded to an external number.

  4. Select display Caller-ID: Choose to show Origination Number (default settings) or iPlum Number as the display Caller-ID on the call receiving devices.

  5. Ideal for international users who want to forward iPlum calls to their international phones without depending on internet connection on their phones.




Do I need to setup call forwarding if my goal is to receive iPlum Calls on my mobile phone?

In you are in US or Canada, you don’t need to set call forwarding if you want to receive iPlum calls on your mobile. You can simply install iPlum app on your phone and setup iPlum Voice Network Mode to make/receive calls with carrier class quality on your mobile phone with iPlum number as Caller-ID and without using data.




Where do I setup simple call forwarding?

  • iPlum app: Settings || Multiple Call Forwarding || Change

  • Online web portal: Login https://my.iplum.com/. Click “Simple Call Forwarding in the left panel. Select the Account or sub-Account from where you want to forward your calls.

  • Enable the toggle switch and enter the external number(s) you want to forward the calls to. You can add up to 3 numbers to forward your iPlum calls.


Can I add my iPlum number along with external numbers for call forwarding ?

Yes, if you want to ring incoming calls in your iPlum app as well as external number/s, you would enter your iPlum number as one of the call forwarded numbers. You can add up to 3 numbers.

Can I setup call forwarding with extensions like press 1 for .., press 2 for ..?

Please use iPlum IVR / Auto-Attendant feature which allows creating greeting and setup of unlimited extensions. See examples.

Can I setup call forwarding with specific hours?

Yes, you can setup hours during which the calls will be automatically routed to the numbers listed in call forwarding settings. Outside those hours, you will receive calls at your iPlum number.

How does call forwarding actually works? Does the call first coming into my iPlum app?

After enabling call-forwarding, the system does intelligent call routing directly from iPlum cloud network to your forwarded numbers. You don’t need to keep the iPlum app open on your device for call-forwarding to work. For outgoing calls or to send and receive texts you would still use iPlum app. Once you enable call forwarding, you can change it anytime using iPlum app or online portal.



Which caller-id will show for incoming iPlum calls when I have setup call forwarding?

You can choose to show Call Origination Number (default settings) or iPlum Number as the Display Caller-ID on the call receiving devices.

Can call forwarding work along side IVR / Auto-Attendant?

IVR / Auto Attendant has in-built call forwarding mechanism which takes precedence. If you have enabled it, the simple call forwarding will automatically gets disabled on that iPlum number.

How does texting work with call forwarding?

Texting is sent and received using iPlum app. Unlike calls, texts are not forwarded.

What is the cost of call forwarding or IVR / Auto-Attendant to forward calls to external numbers?

iPlum unlimited usage plans for U.S., Canada or Toll-Free includes the call forwarding with in their respective countries. If you are on an iPlum measured usage credits plan, you will use credits for regular incoming iPlum calls plus the call-forwarded destination number charges as per the call rates in iPlum app settings.



Helpful links:

How to setup your main iPlum number to ring multiple phones or users?

Setup an iPlum business team account.

Change from iPlum regular number to a Toll-free number.

Setup IVR / Auto-Attendant with extensions

All frequently asked questions.