Auto Attendant, IVR Provides a Professional Touch to your Business

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iPlum Auto Attendant is easy to setup.

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Auto-Attendant, IVR, Voicemail

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What is Auto Attendant, IVR or Digital Virtual Receptionist?

In telephony terms, Auto-Attendant (or automated attendant) is used to describe a cloud voice response system that allows incoming callers to hear a greeting and be transferred to one or more extensions without going through an operator or receptionist. It is also called as digital virtual receptionist.

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What Is An IVR (Interactive Voice Response)?

Mobile IVR is similar to an Auto Attendant cloud voice menu system that plays a greeting and allows callers to be transferred to various extensions connected to employees or departments. It is setup in a cloud and the calls can be routed to various phone numbers automatically.

Why Businesses Are Using Auto Attendant, IVR?

Businesses are trying to be efficient in their communications management. Unlike with a live operator, the auto attendant means your business will never miss customer service or sales calls. Cloud IVR allows you to setup virtual answering service to route incoming calls to the right department or extension.

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What Are The Benefits Of Auto Attendant, IVR?

  • Welcome callers with business branded messaging.

  • Transfer callers to extensions, departments or voicemail.

  • Filter and manage different call flows.

  • Create special announcements, directions, hours.

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HD Calling

message

Messaging

mic

Recording

voicemail

Voicemail

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Carrier, Wi-Fi

dialpad

Porting

devices

Auto Attendant

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IVR, Extensions

Over One Million Happy Customers:

Vasquez P.

Neurosurgeon As a healthcare professional it is essential to have a HIPPA compliant phone line to communicate with my patients. I have happily used iPlum for years now with no complaints.

Tom R.

Real Estate As someone who works all hours, keeping my private and professional life separate is very important. With iPlum, I set business hours, use automated greeting for my clients, and always know when an incoming call is for my business.

Paul D.

IT Consultant Since finding iPlum, I have recommended their app to numerous business owners that I work. Their included features are second to none, and the price point is very affordable.

Ambre K.

Journalist iPlum’s included features allow me to present a professional image at an affordable price. People are always impressed by how easy it is to get in touch with me and my colleagues. I’d recommend it to anyone.

Additional iPlum Auto Attendant, IVR Questions

What Is iPlum Auto Attendant, IVR Cost?

iPlum Auto Attendant, IVR or Virtual Digital Receptionist is $0 (Free) with any iPlum local or toll free phone number subscription. There is no hidden cost.

How Is Privacy Built Into iPlum Auto Attendant, IVR?

iPlum Auto Attendant, IVR is a business class service. We provide various compliance services including HIPAA and HITECH. We respect your privacy and fully protect your information. It is never shared with any third party. You get complete peace of mind.

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How Many Extensions Can Be Created In My Auto Attendant, IVR?

One can create unlimited extensions and forward to same or different iPlum or external numbers. You can create extensions ringing to single or multiple numbers in sequential or simultaneous call routing flow. Examples

Can I Port or Transfer My Existing Number To iPlum And Setup Auto Attendant, IVR?

  • Get a new iPlum business number and setup your auto attendant.

  • Transfer or port your existing number into iPlum.

  • Use your existing number and set call forwarding from it to an iPlum number where you setup auto attendant.

How Does iPlum Provide Dual Mode Reliability?

iPlum numbers provide dual reliability when using as second line on the mobile phone. You get best call quality in any situation with one of the most reliable business solution. Either case your iPlum caller-id is transmitted to the end user keeping full privacy.

Can I Do Call Transfer In My Auto Attendant, IVR?

Yes, after you receive a call on any extension via IVR / Auto Attendant, you can transfer call to another iPlum or external number by pressing *7 (star 7) and entering the 10 digit phone number followed by #.

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Can I Do Call Recording In My Auto Attendant, IVR?

Yes, you can enable call recording feature. You automatically get an email alert when you have a recording which you can play in the iPlum online portal or iPlum app. This feature also includes an optional “Consent” message which you can play for incoming calls if your state requires it.

Does iPlum lines using Auto Attendant Have Multiple Paths For Simultaneous Calls?

Yes, iPlum Auto Attendant has a unique proposition with simultaneous calling paths to your iPlum number. Most vendors charge separately for each simultaneous path. iPlum susyem provides multiple paths by default for all iPlum numbers. It allows you to receive any number of simultaneous calls without any blocking. This is especially useful if you are using iPlum as main number for your business.

Can I Setup A Central Master Account to setup Auto Attendant, IVR For My Business Users?

Yes, you can set up an account and then add “Additional Lines” to manage phone numbers and features for your users centrally from the cloud-based console. You can change call flows for Auto Attendant extensions, setup greeting and more using iPlum portal. How to setup an iPlum account with multiple users?

Can I Setup Auto Attendant, IVR Even If I Am Located Internationally?

Yes, with iPlum advanced Cloud platform you can use iPlum services no matter where you are physically located in the world.

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50+ Calling & Texting Features:

    arrow_forward_ios Get USA, Canada Local Numbers.

    arrow_forward_ios 800 Toll Free Vanity Numbers.

    arrow_forward_ios Number Portability.

    arrow_forward_ios Modes: Carrier Calling Network or Wi-Fi/Data.

    arrow_forward_ios Business Master Account.

    arrow_forward_ios Business Hours Setup.

    arrow_forward_ios Domestic Calling.

    arrow_forward_ios International Calling.

    arrow_forward_ios Domestic Texting.

    arrow_forward_ios International Texting.

    arrow_forward_ios MMS: Audio, Photo, Video, Short-codes.

    arrow_forward_ios Cloud Voicemail.

    arrow_forward_ios Email Alerts for Voicemail.

    arrow_forward_ios Custom Voicemail Greeting.

    arrow_forward_ios True Caller-ID with Call Return.

    arrow_forward_ios Call Notifications.

    arrow_forward_ios IVR, Virtual Digital Attendant.

    arrow_forward_ios Custom Auto Attendant Greeting.

    arrow_forward_ios Call Transfer.

    arrow_forward_ios Create Forwarding Extensions.

    arrow_forward_ios Call Management Rules.

    arrow_forward_ios Text to Speech Greetings.

    arrow_forward_ios Signature Text.

    arrow_forward_ios Auto-Text Missed Calls & SMS.

    arrow_forward_ios Auto-Text Business Hours.

    arrow_forward_ios Auto Attendant.

    arrow_forward_ios Business Contacts (coming soon).

    arrow_forward_ios Favorites Address Book.

    arrow_forward_ios Text Archiving, Backup.

    arrow_forward_ios Multiple Call Forwarding – Global.

    arrow_forward_ios Multiple Inbound Paths.

    arrow_forward_ios Call Recording.

    arrow_forward_ios Announcement Call Recording Compliance.

    arrow_forward_ios Calling & Texting Logs.

    arrow_forward_ios Do Not Disturb.

    arrow_forward_ios Password Lock.

    arrow_forward_ios Reactivate Number.

    arrow_forward_ios Change/Swap Number.

    arrow_forward_ios Block Phone Numbers.

    arrow_forward_ios Ringtones & Message Tones.

    arrow_forward_ios HIPAA & HITECH Compliance.

    arrow_forward_ios BAA: Business Associate Agreement.

    arrow_forward_ios AES-256 Data Encryption & PKI Cryptography.

    arrow_forward_ios Bring-Your-Own-Device ready (BYOD).

    arrow_forward_ios Cloud Based Group Management Console.

    arrow_forward_ios REST APIs for Usage Management.

    arrow_forward_ios Universal Links for Developer Integration.

    arrow_forward_ios iOS: iPhone & iPad.

    arrow_forward_ios Android: Smartphone, Tablet, Chromebook.

    arrow_forward_ios 23 Languages, 200 countries.

    arrow_forward_ios Customer Service (U.S. Based).

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