In telephony terms, Cloud Phone System or Auto-Attendant (or automated attendant) is used to describe a cloud voice response system that allows incoming callers to hear a greeting and be transferred to one or more extensions without going through an operator or receptionist. It is also called as digital virtual receptionist.
Mobile IVR is similar to an Auto-Attendant cloud voice menu system that plays a greeting and allows callers to be transferred to various extensions connected to employees or departments. It is setup in a cloud and the calls can be routed to various phone numbers automatically.
Businesses are trying to be efficient in their communications management. Unlike with a live operator, the auto-attendant means your business will never miss customer service or sales calls. Cloud IVR allows you to setup virtual answering service to route incoming calls to the right department or extension.
Welcome callers with business branded messaging.
Transfer callers to extensions, departments or voicemail.
Filter and manage different call flows.
Create special announcements, directions, hours.
iPlum Auto Attendant, IVR or Virtual Digital Receptionist is $0 (Free) with any iPlum local or toll free phone number subscription. There is no hidden cost.
iPlum Auto-Attendant, IVR is a business class service. We provide various compliance services including HIPAA and HITECH. We respect your privacy and fully protect your information. It is never shared with any third party. You get complete peace of mind.
How Many Extensions Can Be Created In My Auto-Attendant, IVR?
One can create unlimited extensions and forward to same or different iPlum or external numbers. You can create extensions ringing to single or multiple numbers in sequential or simultaneous call routing flow. Examples
Can I Port or Transfer My Existing Number To iPlum And Setup Auto-Attendant, IVR?
Get a new iPlum business number and setup your auto-attendant.
Transfer or port your existing number into iPlum.
Use your existing number and set call forwarding from it to an iPlum number where you setup auto-attendant.
How Does iPlum Provide Dual Mode Reliability?
iPlum numbers provide dual reliability when using as second line on the mobile phone. You get best call quality in any situation with one of the most reliable business solution. Either case your iPlum caller-id is transmitted to the end user keeping full privacy.
Can I Do Call Transfer In My Auto-Attendant, IVR?
Yes, after you receive a call on any extension via IVR / Auto-Attendant, you can transfer call to another iPlum or external number by pressing *7 (star 7) and entering the 10 digit phone number followed by #.
Can I Do Call Recording In My Auto-Attendant, IVR?
Yes, you can enable call recording feature. You automatically get an email alert when you have a recording which you can play in the iPlum online portal or iPlum app. This feature also includes an optional “Consent” message which you can play for incoming calls if your state requires it.
Does iPlum lines using Auto-Attendant Have Multiple Paths For Simultaneous Calls?
Yes, iPlum Auto-Attendant has a unique proposition with simultaneous calling paths to your iPlum number. Most vendors charge separately for each simultaneous path. iPlum susyem provides multiple paths by default for all iPlum numbers. It allows you to receive any number of simultaneous calls without any blocking. This is especially useful if you are using iPlum as main number for your business.
Can I Setup A Central Master Account to setup Auto-Attendant, IVR For My Business Users?
Yes, you can set up an account and then add “Additional Lines” to manage phone numbers and features for your users centrally from the cloud-based console. You can change call flows for Auto-Attendant extensions, setup greeting and more using iPlum portal. How to setup an iPlum account with multiple users?
Can I Setup Auto-Attendant, IVR Even If I Am Located Internationally?
Yes, with iPlum advanced Cloud platform you can use iPlum services no matter where you are physically located in the world.
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