How to port a number into iPlum?
The number which you are porting into iPlum should be an active working number at your existing provider. During the port process the number will continue to work at your existing provider. There is no service disruption.
When the number gets transferred to iPlum, you will get an email alert. At that time the number will stop working at your existing provider and it will start working at iPlum.
1. Porting your first number to iPlum.
2. Porting additional numbers to iPlum.
Check Port out instructions for various carriers before starting your port at iPlum.
1. Porting your first number into iPlum
When you start the porting process at iPlum portal, it will first check the porting number eligibility and then it will prompt you to setup an iPlum account using your physical mobile phone number (which will also become your login-id). You will receive the verification code on this physical number. This physical mobile phone number should be different from your porting number.
Note: iPlum is normally setup as 2nd line on your personal phone. If you have only one mobile number and you want to port that number into iPlum, we recommend that after porting gets completed, you contact your carrier to get a new number for your personal phone.
If you are located international and want to port your US or Canada number to iPlum, you will use your international phone number as login ID.
Steps:
- Unlock number if needed: You can port any type number to iPlum: local, toll-free, US, Canada, physical or virtual number. If you are porting a virtual number from Google Voice, Google Fi, Sideline, Smartline etc, please unlock it with them before porting it into iPlum. Traditional carriers like AT&T, Verizon, T-Mobile, Spectrum, Bell (Canada), Rogers (Canada), Telus (Canada) etc do not require unlocking before porting in most cases.
- Go to https://my.iplum.com and select button "Port Existing Number". It will step by step walk you to port your number to iPlum
Note: If you have already setup an iPlum account, you can simply login to iPlum portal. Go to Dashboard || Users || Click on the login ID || More || Port Number.
- Fill the Porting Form.
Select the iPlum user where to port your external number: Select your iPlum account/sub-account where to want to port your external phone number.
Fill the form with your external porting number account details:
Name of your Current Carrier/Vendor: Enter the name of existing carrier/vendor of the porting phone number.
Current Carrier Number Type: Select Single Line if there is only one number in the account which is getting ported. Select Multi-Line if there are more numbers in the account but you are transferring only one number to iPlum.
Porting Number Type: Select Business Local, Business Toll Free or Residential based on your existing number. If you don’t know your classification, most carriers will accept if you select Business Local for any local number porting. Note: If your Toll Free is a Residential number, select Business Toll Free option.
Your Business Name / Full Name (With Current Carrier): Fill the text box as per information on your carrier bill.
Authorized Owner’s Name with Current Carrier: For businesses, it is the name of the person authorized on the account. For residential accounts it is same as the subscriber’s name.
Your Billing Account Number with Current Carrier: Enter entire account number from your existing bill. Don’t enter spaces, dashes or hyphens. If you don’t have account number, enter the phone number you are porting.
Primary Phone Number On Your Current Carrier Account (BTN): For Single Line account it is same as the number you are porting. For Multi-Line account, enter the primary phone number on the account even if you are not porting that number.
Security Code or PIN with Current Carrier: Enter the security code or pin for your external vendor account. It is mandatory if there is a security code setup on your number with current carrier. For certain digital accounts, you may need to unlock your existing number and the vendor will give you a code which you will enter here.
Service Address with Current Carrier: Please enter the service address of the phone number which you are porting. Keep in mind your service address may be different than the billing address. If you are not sure, call your vendor to get that service address. You can also request a CSR (Customer Service Record) from your vendor which has detailed address information. Enter the address split as street number, direction and street name. If there is no direction, leave it blank. Do not enter PO Box addresses as service address can’t be PO Box.
- Back-End process: Once you enter the port order, the system will do initial verification and submit the order to the losing carrier. If there is any information mismatch found by losing carrier, you will receive an email alert from iPlum. It takes approximately 1 – 7 business days to transfer a phone number into iPlum based on the carrier after the order is accepted by losing carrier. Wireless carriers do faster transfers than the landline carriers. Meantime you can continue to use your service with existing carrier. There is no downtime.
- Port Completion: You will receive an email notification when the transfer is complete and your ported number will start ringing in your iPlum app. Your ported number will replace the temporary iPlum number.
- Download iPlum app from Apple App Store or Google Play on your smartphone or tablet, login and start using it.
- Check disconnect with the carrier: After your number has been successfully ported into iPlum, we advise that you call your carrier to confirm disconnect of the service and stop any further billing.
- Port-out: For any reason in future if you decide to port-out your number to a different carrier, you can easily do that by following the port-out process in the iPlum portal.
2. Porting additional numbers to iPlum
- Login to your iPlum portal using your existing iPlum credentials.
https://my.iplum.com
- Create new user
Dashboard || Users || Add User (Phone or Fax). You can choose a Phone number or Email option to create the new user account. You will get a link via phone number or email. Accept that link by creating a new password for the sub-account.
- Start port process.
Dashboard || Users || Click iPlum Login ID of the User || More || Port Number. Enter the external phone number which you want to transfer into iPlum.
- Fill the Porting Form.
Select the iPlum user where to port your external number: Click the text box to select your iPlum account/sub-account where to want to port your external phone number.
Fill the form with your external porting number account details.
Name of your Current Carrier/Vendor: Enter the name of existing carrier/vendor of the porting phone number.
Current Carrier Account Type: Select Single-Line if there is only one number in the account which is getting ported. Select Multi-Line if there are more numbers in the account but you are transferring only one number to iPlum.
Porting Number Type: Select Business Local, Business Toll Free or Residential based on your existing number. If you don’t know your classification, most carriers will work fine if you select Business Local for any local number porting. Note: If your Toll Free is a Residential number, still select Business Toll Free option.
Business Name / Full Name with Current Carrier: Fill the text box as per information on your carrier bill.
Authorized Owner’s Name with Current Carrier: For businesses, it is the name of the person authorized on the account. For residential accounts it is same as the subscriber’s name.
Your Billing Account Number with Current Carrier: Enter entire account number from your existing bill. Don’t enter spaces, dashes or hyphens. If you don’t have account number, enter the phone number you are porting.
Primary Phone Number On Your Current Carrier Account (BTN): For Single-Line account it is same as the number you are porting. For Multi-Line account, enter the primary phone number on the account even if you are not porting that number.
Security Code or PIN with Current Carrier:Enter the security code or pin for your external vendor account. Normally this is the code you give your vendor when you call them to access any information on your external account. In case you don’t have one setup enter 0000. For certain digital accounts, you may need to unlock your existing number and the vendor will give you a code which you will enter here.
Service Address with Current Carrier: Please enter the service address of the phone number which you are porting. Keep in mind your service address may be different than the billing address. If you are not sure, call your vendor to get that service address. You can also request a CSR (Customer Service Record) from your vendor which has detailed address information. Enter the address split as street number, direction and street name. If there is no direction, leave it blank. Do not enter PO Box addresses as service address can’t be PO Box.
- Back-End process: Once you enter the port order, the system will do some verification and submit the order to the losing carrier. If there is any information mismatch responded by losing carrier, you will receive an email alert from iPlum. It takes approximately 2 – 7 business days to transfer a phone number into iPlum based on the carrier. Wireless carriers do faster transfers than the landline carriers. Meantime you can continue to use your service with existing carrier. There is no downtime.
- Port Completion: You will receive an email notification when the transfer is complete and your ported number will start ringing in your iPlum app. Your ported number will replace the temporary iPlum number.
- Download iPlum app from Apple App Store or Google Play on your smartphone or tablet, login and start using it.
- Check disconnect with the carrier: After your number has been successfully ported into iPlum, we advise that you call your carrier to confirm disconnect of the service and stop any further billing.
- Port-out: For any reason in future if you decide to port-out your number to a different carrier, you can easily do that by following the port-out process in the iPlum portal.
- To setup multiple lines on same phone check this FAQ.
Note: During the port process, if you have any questions, you can always contact us.
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