What is the Caller-ID for my outbound iPlum calls?
When you first sign up, the caller-ID is your iPlum Name. You can change it any time by changing your name in iPlum portal or iPlum app.
Login to secure online portal https://my.iplum.com.
Dashboard || Accounts || Click iPlum Login ID of the User || Profile & Permissions
You will see different options you can edit.
Login ID: Click on the pencil icon next to it and update the login id to a different mobile number or email. The system will send a verification code to the new login id which when verified becomes new login id of the account.
Email: Click on the pencil icon next to it and update to new email. The change is instant.
Name: Click on the pencil icon next to it and update to new name. It can take up to 48 hours to propagate new Caller-ID name. Name is propagated only for local numbers.
Note: For Toll-free numbers it will show name as “Toll-free”.
Caller ID (Outgoing): Click on the pencil icon next to it and choose between user’s number, main iPlum number or other iPlum numbers on the account.
How can I make sub-account/s to show the Main iPlum number as Caller-ID?
You have a choice to set caller-id based on phone numbers in your iPlum account. By default caller-id is the iPlum name and number for that account/sub-account.
If you have sub-accounts and you wish to change the sub-account caller-id to another iPlum number within same team account.
Login to secure online portal https://my.iplum.com.
Dashboard || Accounts || Click iPlum Login ID of the Sub-Account || Profile & Permissions
Caller ID (Outgoing): Click on the pencil icon next to it and choose between user’s number, main iPlum number or other iPlum numbers on the account.
Helpful links:
How to change my iPlum Login ID?
