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19 Jan 2017

How to change iPlum Caller-ID?

What is the Caller-ID for my outbound iPlum calls?

When you first sign up, the caller-ID is your iPlum Name. You can change it any time by changing your name in iPlum portal or iPlum app.

  1. Login to secure online portal https://my.iplum.com.

  2. Dashboard || Accounts || Click iPlum Login ID of the User || Profile & Permissions

  3. You will see different options you can edit.

  4. Login ID: Click on the pencil icon next to it and update the login id to a different mobile number or email. The system will send a verification code to the new login id which when verified becomes new login id of the account.

    Email: Click on the pencil icon next to it and update to new email. The change is instant.

    Name: Click on the pencil icon next to it and update to new name. It can take up to 48 hours to propagate new Caller-ID name. Name is propagated only for local numbers.

    Note: For Toll-free numbers it will show name as “Toll-free”.

    Caller ID (Outgoing): Click on the pencil icon next to it and choose between user’s number, main iPlum number or other iPlum numbers on the account.



How can I make sub-account/s to show the Main iPlum number as Caller-ID?

You have a choice to set caller-id based on phone numbers in your iPlum account. By default caller-id is the iPlum name and number for that account/sub-account.
If you have sub-accounts and you wish to change the sub-account caller-id to another iPlum number within same team account.

  1. Login to secure online portal https://my.iplum.com.

  2. Dashboard || Accounts || Click iPlum Login ID of the Sub-Account || Profile & Permissions

  3. Caller ID (Outgoing): Click on the pencil icon next to it and choose between user’s number, main iPlum number or other iPlum numbers on the account.



Helpful links:

How to change my iPlum Login ID?

How to change my Password or I have Forgotten my Password?

How to change my iPlum Email?