01 Jun 2017

Why some incoming calls are going to my personal voicemail?

How to stop iPlum calls going to the personal voicemail:

You have setup voice network mode for incoming calls. It is a unique feature at iPlum. It uses your carrier voice network to receive calls and gives you best carrier class voice quality for your iPlum calls without relying on internet data (carrier data or wi-fi).

  1. When an iPlum call is received, you will first see a notification alert on your phone indicating you about upcoming iPlum call and then the actual ringing screen.

    • If you want to take the call, accept the call by sliding on screen or push green button.

    • If you do not want to take the call, do not click the “red decline” button. Let it ring and it will go to your iPlum voicemail. If you need to stop the ringing tone, gently push the side power button on your device. The ringing will stop immediately and after 15/20 seconds (ringing time), iPlum will route the unanswered call to your iPlum voicemail. If you tap “red decline” button on the ringing screen, your device will force the call to its native voicemail which is inherent hardware limitation.

  2. If you need to setup Do-Not-Disturb on your device, remember to set Do-Not-Disturb in your iPlum settings as well. This will route your iPlum calls directly to iPlum voicemail before sending it to your phone so that your phone carrier doesn’t force the call to your native voicemail (with Do-Not-Disturb enabled).

  3. Advanced Setting : “(Optional) Use enhanced voicemail detection. May add 1 sec silence for detection.” You can enable it.

  4. If you are following above steps but your iPlum calls are still going to your personal voicemail:

    • Check with your carrier to make sure you have not blocked your iPlum number by mistake. Sometimes you may try to block the iPlum caller while the call is ringing which will block your iPlum number. If you need to block a phone number in your iPlum calls, please do that in the “Recents” menu in the iPlum app.

    • Make sure you have not installed any robo-call trapping apps on your iPhone or Android device. These apps are not designed to work with 2nd business line apps.

    • Go to your iPhone or Android’s native address book & search for word “iPlum”. You can delete all the contacts with this name. The app will automatically create it when required.

Disable voice network mode & instead use wi-fi or carrier data for incoming calls?

If Voice Network mode is not working for you, you can disable it any time.

  • iPlum App: iPlum App Settings || Call Mode: Voice Network or VoIP Data || Incoming Calls || Use My Wi-Fi or Carrier Data.

  • Online web portal: Login https://my.iplum.com/. Click “Calling Network Mode” in left menu || Incoming Calls || Select Line || Use My Wi-Fi or Carrier Data

How to enable voice network mode for incoming calls with distinct ringtone?