01 Jun 2017

Why the iPlum calls are going to my personal voicemail?

How to make unanswered calls go to iPlum voicemail & not personal voicemail in voice network mode?

Voice network mode is a unique feature at iPlum which helps in getting carrier class voice quality for your iPlum calls without using data.

  • When you setup voice network mode for incoming calls at iPlum, you will first see an iPlum call with a notification alerting you to an iPlum call. Accept the call.

    Note: If you don’t want to take that call, do not tap “Decline” icon. Simply push the Side Power Button on your phone to stop ringing. The ringing will stop immediately and after 20 seconds (default) and iPlum will route the unanswered call to iPlum voicemail. If you tap Decline icon, the device will force the call to its native voicemail which is inherent hardware limitation.

  • If you have setup Do-Not-Disturb on your device settings, it will force the incoming call to your device voicemail. In those situations remember to set Do-Not-Disturb on your iPlum settings as well which will route the call to iPlum voicemail before sending it to your carrier mobile number.

  • In some rare cases you may need to decrease the Ringing Time in iPlum App Settings to 15 seconds (iPlum App Settings || Ringtones || Ringing Time). This is for situations where your physical mobile phone voicemail kicks in less than 20 seconds. Alternatively, you can contact your carrier to increase the ringing time on your physical mobile phone to 20 seconds or more.

Disable voice network mode & instead use wi-fi or carrier data for incoming calls?

  • iPlum App: iPlum App Settings || Call Mode: Voice Network or VoIP Data || Incoming Calls || Use My Wi-Fi or Carrier Data.

  • Online web portal: Login https://my.iplum.com/. Click “Calling Network Mode” in left menu || Incoming Calls || Select Line || Use My Wi-Fi or Carrier Data

How to enable voice network mode for incoming calls with distinct ringtone?