01 Jun 2017

Why some incoming calls are going to my personal voicemail?

How to stop iPlum calls going to the personal voicemail?

You have setup voice network mode for incoming calls. It is a unique feature at iPlum. It uses your carrier voice network to receive calls and gives you best carrier class voice quality for your iPlum calls without relying on internet data (carrier data or wi-fi).

  1. When an iPlum call is received, you will first see a notification alert on your phone indicating you about upcoming iPlum call and then the actual ringing screen.

    • Accept the call by sliding on screen or push green button.

    • Do not click the “red decline” button. Let it ring and it will go to your iPlum voicemail. If you need to stop the ringing tone, gently push the side power button on your device. The ringing will stop immediately and after 15 seconds ringing time, iPlum will route the unanswered call to your iPlum voicemail.

      Note: If you tap “red decline” button on the ringing screen, your device may force the call to its native voicemail which is inherent hardware limitation.

  2. If you need to setup Do-Not-Disturb on your device, remember to set Do-Not-Disturb in your iPlum settings as well. This will route your iPlum calls directly to iPlum voicemail before sending it to your phone so that your phone carrier doesn’t force the call to your native voicemail (with Do-Not-Disturb enabled).

  3. Make sure your iPlum number is not blocked on your phone by mistake.

    iPhone/Android Settings || Phone || Blocked Contacts (Verify your iPlum number is not listed here)

  4. If you are following above steps but your iPlum calls are still going to your personal voicemail:

    • Make sure you have not installed any robo-call trapping apps on your iPhone or Android device. These apps are not designed to work with 2nd business line apps.

    • Go to your iPhone or Android’s native address book & search for word “iPlum”. You can delete all the contacts with this name. The app will automatically create it when required.

Disable voice network mode & instead use wi-fi or carrier data for incoming calls?

If Voice Network mode is not working for you, you can disable it any time.

  • iPlum App:
    iPlum App Settings || Call Mode: Voice Network or VoIP Data || Incoming Calls || Use My Wi-Fi or Carrier Data.

  • Online web portal: Login https://my.iplum.com/
    Accounts || Click iPlum Login ID of the User || Calling Network Mode || Incoming Calls || Use My Wi-Fi or Carrier Data

How to enable voice network mode for incoming calls with distinct ringtone?