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01 Jun 2017

Why some incoming calls are going to my personal voicemail?

How to stop iPlum calls going to the personal voicemail?

You have enabled “voice network mode” for incoming calls.

It is a unique feature at iPlum. It uses your carrier voice network to receive calls and gives you best voice quality without relying on internet data (carrier data or wi-fi).


  1. Incoming Calls:
    You will first see a notification alert informing you about the incoming call followed by an actual ringing tone with a distinct iPlum screen. It is designed to give you a clear indication that it is a business call vs. personal call.

    • Accept the call by sliding on screen or tapping the green button.

    • If you want to decline the call, do not click the “red decline” button. Let it ring and it will go to your iPlum voicemail. If you want to stop ringing, gently push the side power button on your device. The ringing will stop immediately and after few seconds, iPlum will route the unanswered call to your iPlum voicemail.

      Note: If you tap “red decline” button on the ringing screen, your device may force the call to its native voicemail which is inherent hardware limitation.


  2. Do-Not-Disturb
    If you setup Do-Not-Disturb on your physical device, remember to set Do-Not-Disturb in your iPlum settings as well. This will alert iPlum cloud system to route your iPlum calls directly to iPlum voicemail before sending it to your phone so that your phone carrier doesn’t force the call to your native voicemail.

    iPlum App Settings || Do Not Disturb || Set Options.



  3. Airplane mode
    If you setup Airplane mode on your physical device, remember to setup Do-Not-Disturb in your iPlum setting during that time. This will alert iPlum cloud system to route your iPlum calls directly to iPlum voicemail before sending it to your phone.

    iPlum App Settings || Do Not Disturb || Set Options.



  4. Make sure your iPlum number is not blocked on your phone by mistake.

    iPhone/Android Settings || Phone || Blocked Contacts (Verify your iPlum number is not listed here)



  5. Check your mobile phone does not have any robo call or spam blocking app installed.

    Please remove them from your mobile phone. The robo call or spam blocking apps will not allow correct functioning of 2nd line app on the mobile.



  6. If you are following above steps but your iPlum calls are still going to your personal voicemail:

  7. Go to your iPhone or Android’s native address book & search for word “iPlum”. You can delete all the contacts with this name. The app will automatically create it when required.

Disable voice network mode & instead use wi-fi or carrier data for incoming calls?

If Voice Network mode is not working for you, you can disable it any time.

  • iPlum App:
    iPlum App Settings || Call Mode: Voice Network or VoIP Data || Incoming Calls || Use My Wi-Fi or Carrier Data.

  • Online web portal: Login https://my.iplum.com/
    Dashboard || Accounts || Click iPlum Login ID of the User || Calling Network Mode || Incoming Calls || Use My Wi-Fi or Carrier Data

How to enable voice network mode for incoming calls with distinct ringtone?