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01 Jun 2017

How to setup incoming iPlum calls to flow via voice network instead of data?

How does this feature work?

iPlum provides you a unique feature to use voice network to receive incoming calls without relying on internet data on your mobile device. This gives you high reliability of incoming calls. You can enable or disable this feature any time.

How to enable voice network mode for incoming calls with distinct ringtone?

  • iPlum App: iPlum App Settings || Call Mode: Voice Network or Internet Data || Incoming Calls || Use My Voice Network. Enter your physical mobile phone number where iPlum app is installed. Click “Save & Set Distinct Ringtone” || Ringtone: Change from default to a new Ringtone || Done.

  • Note: Above step may vary for iOS and Android devices.

  • Online web portal: Login https://my.iplum.com/. Click “Calls: Network Mode” in left menu || Incoming Calls || Select Line || Use My Voice Network. Enter your physical mobile phone number where iPlum app is installed and save.

How to make unanswered calls go to iPlum voicemail & not personal voicemail in voice network mode?

  • For incoming calls with voice network mode, you will first see a notification alerting you to an iPlum call.

    • Accept the call by sliding on screen or push green button.

    • If you do not want to take the call, just let it ring and it will go to your iPlum voicemail. If you need to stop ringing, just decline the call by pushing the side power button on your device. The ringing will stop immediately and after 20 seconds (default) and iPlum will route the unanswered call to iPlum voicemail. If you tap “Decline” icon on unlocked screen, your device will force the call to its native voicemail which is inherent hardware limitation.

  • If you have setup Do-Not-Disturb on your device settings, it will force the incoming call to your device voicemail. In those situations remember to set Do-Not-Disturb on your iPlum settings as well which will route the call to iPlum voicemail before sending it to your carrier mobile number.

  • In some rare cases you may need to decrease the Ringing Time in iPlum App Settings to 15 seconds (iPlum App Settings || Ringtones || Ringing Time). This is for situations where your physical mobile phone voicemail kicks in less than 20 seconds. Alternatively, you can contact your carrier to increase the ringing time on your physical mobile phone to 20 seconds or more.

I am not seeing the caller’s phone number during incoming calls OR I am seeing my own name for inbound calls instead of calling party?

  1. Please enable “contacts” permission for iPlum app on your iPhone or Android device settings. It is required for correct caller-id management.

  2. Check your device phone book. Make sure there is no contact created with your name & your iPlum number together.

  3. Note: If you are using IVR, there is option in Advanced Settings to choose between “Actual calling number” and “Main account iPlum number”. Please update that selection to “Actual calling number”.

Disable voice network mode & instead use wi-fi or carrier data for incoming calls?

  • iPlum App: iPlum App Settings || Call Mode: Voice Network or Internet Data || Incoming Calls || Use My Wi-Fi or Carrier Data.

  • Online web portal: Login https://my.iplum.com/. Click “Calling Network Mode” in left menu || Incoming Calls || Select Line || Use My Wi-Fi or Carrier Data





Helpful links:

How to setup Outgoing iPlum calls to flow via Voice Network?

How to setup your main iPlum number to ring multiple phones or users?

Setup an iPlum business team account.

Change from iPlum regular number to a Toll-free number.

All frequently asked questions.