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29 Dec 2015

I am not getting any sound on incoming call or text message notifications?

29 Dec 2015

iOS device, click here

Android device, click here





iOS:


  1. Volume: iPhone/iPad Settings   >>   Volume: Make sure the ringer is not set on silent mode.

  2. Permissions: iPhone/iPad Settings   >>   iPlum app: Enable the Permissions for Microphone, Camera, Contacts & Notifications (All).

  3. Do not disturb: iPlum App Settings   >>   Sounds & Notifications   >>   Check “Do Not Disturb” options for calls or messages are not mistakenly enabled by you.

  4. Stop iCloud Restore: Restoring an older app version from the iCloud backup may interfere with certain security settings and the app may not function as intended. To do a fresh app install please follow these steps:

    1. iPhone   >>   Settings   >>   (Apple ID, iCloud,iTunes)   >>   iCloud   >>   iCloud Drive. Toggle to disable for iPlum app.

    2. Delete iPlum app from the device (Warning: It will delete the text messages from the app but you can still see the call and text logs in the settings when you reinstall the iPlum app).

    3. Reboot the device.

    4. Install fresh iPlum app from the App store. It will show as if coming from iCloud but it is new install because you had disabled iCloud backup for it.

    5. Login using your existing iPlum credentials. It will restore your iPlum usage credits and number plan.

    6. During installation when prompted for notifications, contacts, sounds to iPlum app, select “Enable”.

  5. Memory: Make sure there is some free cached memory available on the device. If there are too many apps open, please close them.


Note: If you don’t have a good Wi-Fi or Carrier data connection on your device, you can set up “Call Forwarding” to receive calls on your Regular cell number using carrier PSTN network. You will receive iPlum calls on regular number & still get device notification telling you that it is an iPlum call. iPlum Call Forwarding has a unique option to give you a notification whenever there is an iPlum call forwarded to your cell phone number so that you can distinguish between iPlum & personal call. It can also route the unanswered calls back to your iPlum voicemail.







Android:


Every Android manufacturer has slightly different settings. Please check your device model for corresponding settings.

  1. Ringtones:Device Settings >> Sounds >> Make sure the Ringtones & Notifications are not in silent mode. Make sure Do-Not-Disturb is not enabled.

  2. Notifications (Above version 8.0): Settings >> Apps (OR Apps & Notifications) >> Scroll to iPlum >> Allow notifications.

  3. Notifications (Below version 8.0): Device Settings >> Application Manager >> Scroll to iPlum >> Notifications >> Enable all Notifications.

  4. Permissions (Above version 8.0): Device Settings >> Apps & Notifications >> See all Apps >> Scroll to iPlum >> Permissions >> Enable all Permissions.

  5. Permissions (Below version 8.0): Device Settings >> Application Manager >> Scroll to iPlum >> Permissions >> Enable all Permissions.

  6. Wi-Fi Settings: Connections >> Wi-Fi >> Advanced. Enable “Smart network switch”. It allows phone to automatically switch between Wi-Fi and the mobile network.

  7. Background data (Below version 5.0): Android Settings >> Data usage >> More >> Restrict background data (Enable).

  8. Doze mode white-list iPlum app (Above version 6.0): Click Device Settings >> Battery >> Top right choose “Battery Optimization”. Toggle from “Not Optimized” to “All Apps”. Scroll to iPlum and then choose “Don’t Optimize” and click “Done”.

  9. Memory: Make sure there is free cached memory available on the device. If there are too many apps open, please close them.

  10. Make sure the iPlum app is in running mode & not “Force Stopped”. Force Stopped condition will not receive any notifications to the iPlum app.

  11. iPlum App Settings: Check “Do Not Disturb” options for calls or messages are not mistakenly enabled.


Note: If you don’t have a good Wi-Fi or Carrier data connection on your device, you can set up “Call Forwarding” to receive calls on your Regular cell number using carrier PSTN network. You will receive iPlum calls on regular number & still get device notification telling you that it is an iPlum call. iPlum Call Forwarding has a unique option to give you a notification whenever there is an iPlum call forwarded to your cell phone number so that you can distinguish between iPlum & personal call. It can also route the unanswered calls back to your iPlum voicemail.