29 Dec 2015

I am not getting any sound on incoming call or text message notifications?

For iOS device, click here

For Android device, click here





iOS:


  1. Volume: iPhone/iPad Settings   >>   Volume: Make sure the ringer is not set on silent mode.

  2. Permissions: iPhone/iPad Settings   >>   iPlum app: Enable the Permissions for Microphone, Camera, Contacts & Notifications (All).

  3. Do not disturb: iPlum App Settings   >>   Sounds & Notifications   >>   Check “Do Not Disturb” options for calls or messages are not mistakenly enabled by you.

  4. Stop iCloud Restore: Restoring an older app version from the iCloud backup may interfere with certain security settings and the app may not function as intended. To do a fresh app install please follow these steps:

    1. iPhone   >>   Settings   >>   (Apple ID, iCloud,iTunes)   >>   iCloud   >>   iCloud Drive. Toggle to disable for iPlum app.

    2. Delete iPlum app from the device (Warning: It will delete the text messages from the app but you can still see the call and text logs in the settings when you reinstall the iPlum app).

    3. Reboot the device.

    4. Install fresh iPlum app from the App store. It will show as if coming from iCloud but it is new install because you had disabled iCloud backup for it.

    5. Login using your existing iPlum credentials. It will restore your iPlum usage credits and number plan.

    6. During installation when prompted for notifications, contacts, sounds to iPlum app, select “Enable”.

  5. Memory: Make sure there is some free cached memory available on the device. If there are too many apps open, please close them.



Important: You can also use Carrier Calling for your iPlum calls:


  1. How to setup Outgoing iPlum calls to flow via Carrier Calling Network?

  2. How to setup Incoming iPlum calls to flow via Carrier Calling Network?







Android:


Every Android manufacturer has slightly different settings. Please check your device model for corresponding settings.

  1. Doze mode white-list iPlum app: Click Device Settings >> Battery >> Top right choose “Battery Optimization”. Toggle from “Not Optimized” to “All Apps”. Scroll to iPlum and then choose “Don’t Optimize” and click “Done”.


  2. Notifications: Settings >> Apps (OR Apps & Notifications OR Application Manager) >> Scroll to iPlum >> Enable all notifications.


  3. Permissions : Device Settings >> Apps & Notifications (OR Application Manager) >> See all Apps >> Scroll to iPlum >> Permissions >> Enable all Permissions.


  4. Channels:Device Settings >> Notifications >> iPlum

    ON: Enable

    App icon badges: Enable

    Categories:

    Account notifications: Sound OR Sound and pop up on screen ( It shouldn’t be None)

    Text & call notifications: Sound OR Sound and pop up on screen( It shouldn’t be None)


  5. Ringtones:Device Settings >> Sounds >> Make sure the Ringtones & Notifications are not in silent mode. Make sure Do-Not-Disturb is not enabled.


  6. Sounds & Vibrations:Device Settings >> Sounds & Vibrations >> Sound Mode (Make sure it is set to Sound)


  7. Wi-Fi Settings: Connections >> Wi-Fi >> Advanced. Enable “Smart network switch”. It allows phone to automatically switch between Wi-Fi and the mobile network.


  8. Background data : Android Settings >> Data usage >> More >> Restrict background data (Enable).


  9. Memory: Make sure there is free cached memory available on the device. If there are too many apps open, please close them.


  10. Make sure the iPlum app is in running mode & not “Force Stopped”. Force Stopped condition will not receive any notifications to the iPlum app.


  11. iPlum App Settings: Check “Do Not Disturb” options for calls or messages are not mistakenly enabled.




Important: You can also use Carrier Calling for your iPlum calls:


  1. How to setup Outgoing iPlum calls to flow via Carrier Calling Network?

  2. How to setup Incoming iPlum calls to flow via Carrier Calling Network?