29 Dec 2015

I am not getting any sound on incoming call or text message notifications?

29 Dec 2015

iOS:


  1. Click iPhone/iPad Settings >> Volume: Make sure the ringer is not set on silent mode.

  2. Click iPhone/iPad Settings >> iPlum app: Enable the Permissions for Microphone, Camera, Contacts & Notifications (All).

  3. iPlum Settings : Check that “Do Not Disturb” options for calls or messages are not mistakenly enabled by you.

  4. iCloud: If the iPlum app is restored from the prior backed-up version in iCloud, it may interfere with new app version creating some issues. To clear the backup & start fresh please follow these steps:

    1. iPhone >> Settings >> iCloud >> Storage >> Manage Storage >> Delete the apps/Disable iPlum.

    2. Delete iPlum app from the device (Warning: it will delete the text messages from the app since they are encrypted. You can still see the call usage history in the settings when you reinstall the iPlum app).

    3. Reboot the device.

    4. Install fresh iPlum app from the App store. It will show as if coming from Cloud but it is new install.

    5. Login using the previous credentials.

    6. During install when prompted for notifications, contacts, sounds to iPlum app, select “Enable”.


Android:


  1. Click Android Device Settings > Sounds & Notifications. Make sure the Ringtones & Notifications is not in silent mode.

  2. Click Android Device Settings > Application Manager > iPlum > (Enable) Show Notifications (Enable it).

  3. Click Android Device Settings > Data Usage > More >> Restrict background data (Enable it)

  4. Make sure the iPlum app is running & not “Force Stop”. Force Stopped condition will not receive any ringtones or notifications to the iPlum app.

  5. “Doze mode” in Android 6.0 & above: White-list iPlum app. Click Device Settings >> Battery >> Top right choose “Battery Optimization”. Toggle from “Not Optimized” to “All Apps”. Scroll to iPlum and then choose “Don’t Optimize” and click “Done”

  6. iPlum Settings : Check that “Do Not Disturb” options for calls or messages are not mistakenly enabled by you.