29 Dec 2015

I am not getting any sound on incoming call or text message notifications?

29 Dec 2015
Please check for the respective device type

iOS:

1. Device Settings >> Volume: Make sure the ringer is not set on silent mode.

2. Device Settings >> iPlum app: Enable the Permissions for Microphone, Camera, Contacts & Notifications.

3. iPlum Settings : Check that “Do Not Disturb” options for calls or messages are not mistakenly enabled by you.



Android:

1. Device Settings > Sounds & Notifications. Make sure the Ringtones & Notifications is not in silent mode

2. Device Settings > Application Manager > iPlum > (Enable) Show Notifications (Enable it).

3. Device Settings > Data Usage > More >> Restrict background data (Enable it)

4. Make sure the iPlum app is running & not “Force Stop”. Force Stopped condition will not receive any ringtones or notifications to the iPlum app.

5. iPlum Settings : Check that “Do Not Disturb” options for calls or messages are not mistakenly enabled by you.