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05 Dec 2018

How to port a number into iPlum?

Important: During porting process your number will continue to work at existing carrier. There is no service disruption. When the porting is complete, you will get an email alert. Your number will stop working at existing carrier and start working at iPlum.



Porting your first number into iPlum

Note: You can directly port a number into iPlum. You can also open an iPlum account with a new number and then port your existing number into it using same subscription. In both cases, you will be assigned a new number which will be replaced when porting gets completed.



Steps:

  1. Go to https://my.iplum.com and select button “Port Existing Number”. If you wish to first open an account with new number, select “New USA, Canada or Toll-free” option. Select the type of number which you will be porting in. E.g. Porting a U.S. phone number will need a US number type.



  2. It will walk you through the process of first checking if the number is eligible to port and then open an iPlum account. In case of new number, it will directly take you to opening a new number account.



  3. Important: To open an iPlum account, you will use a physical mobile number due to security requirements. You can port any mobile, landline or virtual number into your iPlum account once you have created an iPlum account with physical mobile number.



  4. Number unlocking at Digital providers

    If your current carrier is a digital provider like Google Voice or similar VoIP providers, please unlock your porting number at their site. This step is not required for traditional mobile or landline carriers like AT&T, Verizon, Sprint T-mobile etc.



  5. Fill the Porting Form.

    Select iPlum Line To Port External Number: Click the text box to select your iPlum account/sub-account where to want to port your external phone number.

    Enter the Information Related To Your External Number Account.

    Name of Your Current Carrier/Vendor: Enter the name of existing carrier/vendor of the porting phone number.

    Current Carrier Account Type: Select Single-Line if there is only one number in the account which is getting ported. Select Multi-Line if there are more numbers in the account but you are transferring only one number to iPlum.

    Porting Number Type:Select Business Local, Business Toll Free or Residential based on your existing number. If you don’t know your classification, most carriers will work fine if you select Business Local for any local number porting. Note: If your Toll Free is a Residential number, still select Business Toll Free option.

    Business Name / Full Name (With Current Carrier): Fill the text box as per information on your carrier bill.

    Authorized Owners’s Name (With Current Carrier): For businesses, it is the name of the person authorized on the account. For residential accounts it is same as the subscriber’s name.

    Billing Account Number (With Current Carrier): Enter entire account number from your existing bill. Don’t enter spaces, dashes or hyphens. If you don’t have account number, enter the phone number you are porting.

    Primary Phone Number On Your Current Carrier Account: For Single-Line account it is same as the number you are porting. For Multi-Line account, enter the primary phone number on the account even if you are not porting that number.

    Security Code or PIN (With Current Carrier):Enter the security code or pin for your external vendor account. Normally this is the code you give your vendor when you call them to access any information on your external account. In case you don’t have one setup enter 0000. For certain digital accounts, you may need to unlock your existing number and the vendor will give you a code which you will enter here.

    Service Address (With Current Carrier): Please enter the service address of the phone number which you are porting. Keep in mind your service address may be different than the billing address. If you are not sure, call your vendor to get that service address. You can also request a CSR (Customer Service Record) from your vendor which has detailed address information. Enter the address split as street number, direction and street name. If there is no direction, leave it blank. Do not enter PO Box addresses as service address can’t be PO Box.

    3rd Party Verification Fees: There is one-time $4.99 verification fees which you can get reimbursed at iPlum by upgrading your number plan to annual subscription before/after you place the port order.



  6. Back-End process: Once you enter the port order, the system will do some verification and submit the order to the losing carrier. If there is any information mismatch responded by losing carrier, you will receive an email alert from iPlum. It takes approximately 2 – 7 business days to transfer a phone number into iPlum based on the carrier. Wireless carriers do faster transfers than the landline carriers. Meantime you can continue to use your service with existing carrier. There is no downtime.



  7. Port Completion: You will receive an email notification when the transfer is complete and your ported number will start ringing in your iPlum app. Your ported number will replace the temporary iPlum number.



  8. Download iPlum app from Apple iTunes or Google Play on your smartphone or tablet, login and start using it.



  9. Check disconnect with the carrier: After your number has been successfully ported into iPlum, we advise that you call your carrier to confirm disconnect of the service and stop any further billing.



  10. Port-out: For any reason in future if you decide to port-out your number to a different carrier, you can easily do that by following the port-out process in the iPlum portal.

Porting an additional number if you have an existing iPlum account

  1. Login to your iPlum portal using your existing iPlum credentials.

    https://my.iplum.com
  2. Check if the number is portable into iPlum

    In the left menu, click “Port Number” and select “Port Eligibility”. Enter the phone number which you want to transfer to iPlum. The porting number should be an active working number which you currently own.

    If you get “Congratulations” screen, it means that the number can be ported.

  3. Number unlocking at Digital providers

    If your current carrier is a digital provider like Google Voice or similar VoIP providers, please unlock your porting number at their site. This step is not required for traditional mobile or landline carriers like AT&T, Verizon, Sprint T-mobile etc.

  4. Create sub-account

    Accounts || Additional Line. You can choose Phone number or Email option to create the new sub-account. You will get a link via phone number or email. Accept that link by creating a new password for the sub-account.

  5. Buy an iPlum Subscription on this sub-account.

    In the left menu, click “Account” select the new sub-account. Get an iPlum subscription for this sub-account. The subscription should be same type as the number you are porting. E.g. Porting a Toll Free number requires an iPlum Toll Free Number plan; For U.S. local number porting buy iPlum USA local number plan; Canada number porting buy Canada local number plan. This is a temporary number to setup your iPlum subscription into which you will port your external number .

    Note for Toll-free porting: When selecting the temporary number for Toll-free plan please select wild card toll free number. If you select a vanity number at this step you have to wait for 1 business day for that number to be active at national registry before you can resume the porting process.

  6. Start Port-in.

  7. In the left menu, click “Port Number” || Port-In Form. Enter the external phone number which you want to transfer into iPlum.

  8. Fill the Porting Form.

    Select iPlum Line To Port External Number: Click the text box to select your iPlum account/sub-account where to want to port your external phone number.

    Enter the Information Related To Your External Number Account.

    Name of Your Current Carrier/Vendor: Enter the name of existing carrier/vendor of the porting phone number.

    Current Carrier Account Type: Select Single-Line if there is only one number in the account which is getting ported. Select Multi-Line if there are more numbers in the account but you are transferring only one number to iPlum.

    Porting Number Type: Select Business Local, Business Toll Free or Residential based on your existing number. If you don’t know your classification, most carriers will work fine if you select Business Local for any local number porting. Note: If your Toll Free is a Residential number, still select Business Toll Free option.

    Business Name / Full Name (With Current Carrier): Fill the text box as per information on your carrier bill.

    Authorized Owners’s Name (With Current Carrier): For businesses, it is the name of the person authorized on the account. For residential accounts it is same as the subscriber’s name.

    Billing Account Number (With Current Carrier): Enter entire account number from your existing bill. Don’t enter spaces, dashes or hyphens. If you don’t have account number, enter the phone number you are porting.

    Primary Phone Number On Your Current Carrier Account: For Single-Line account it is same as the number you are porting. For Multi-Line account, enter the primary phone number on the account even if you are not porting that number.

    Security Code or PIN (With Current Carrier):Enter the security code or pin for your external vendor account. Normally this is the code you give your vendor when you call them to access any information on your external account. In case you don’t have one setup enter 0000. For certain digital accounts, you may need to unlock your existing number and the vendor will give you a code which you will enter here.

    Service Address (With Current Carrier): Please enter the service address of the phone number which you are porting. Keep in mind your service address may be different than the billing address. If you are not sure, call your vendor to get that service address. You can also request a CSR (Customer Service Record) from your vendor which has detailed address information. Enter the address split as street number, direction and street name. If there is no direction, leave it blank. Do not enter PO Box addresses as service address can’t be PO Box.

    3rd Party Verification Fees: There is one-time $4.99 verification fees which you can get reimbursed at iPlum by upgrading your number plan to annual subscription before/after you place the port order.

  9. Back-End process: Once you enter the port order, the system will do some verification and submit the order to the losing carrier. If there is any information mismatch responded by losing carrier, you will receive an email alert from iPlum. It takes approximately 2 – 7 business days to transfer a phone number into iPlum based on the carrier. Wireless carriers do faster transfers than the landline carriers. Meantime you can continue to use your service with existing carrier. There is no downtime.

  10. Port Completion: You will receive an email notification when the transfer is complete and your ported number will start ringing in your iPlum app. Your ported number will replace the temporary iPlum number.

  11. Download iPlum app from Apple iTunes or Google Play on your smartphone or tablet, login and start using it.

  12. Check disconnect with the carrier: After your number has been successfully ported into iPlum, we advise that you call your carrier to confirm disconnect of the service and stop any further billing.

  13. Port-out: For any reason in future if you decide to port-out your number to a different carrier, you can easily do that by following the port-out process in the iPlum portal.

  14. To setup multiple lines on same phone check this FAQ.



Note: During the port process, if you have any questions, you can always contact us.