23 Mar 2018

How to portover or transfer a number into iPlum?

Summary of Port Process:

  1. Click Sign in at top right corner of iPlum website.

  2. Verify if the external number you want to port is eligible to be transferred into iPlum.

  3. Ensure your porting number is unlocked at existing provider before stating port process.

  4. Buy an iPlum subscription with a temporary number of the same type as the number you are porting. E.g. Porting a Toll Free number requires an iPlum Toll Free Number plan; For U.S. number porting buy iPlum USA local number plan; Canada number porting buy Canada local number plan.

  5. Fill the porting form at iPlum portal.

  6. When the port process gets completed, the temporary number which was created during the subscription will be erased and swapped with your ported number.

Detailed Step by Step Process:

  1. Click Sign in at top right corner of iPlum website.

  2. Click “Port Existing Line”.

    Enter the phone number which you want to transfer to iPlum.

    The porting number should be an active working number which you currently own. It should be unlocked at existing provider.

    If you get “Congratulations” screen, it means that the number can be ported.

  3. Go to https://my.iplum.com . Buy an iPlum Subscription of same type as the number you are porting.

    Porting a Toll Free number requires an iPlum Toll Free Number plan; For U.S. number porting buy iPlum USA local number plan; Canada number porting buy Canada local number plan.

    Note: While creating above iPlum subscription is advisable to use a different physical mobile phone number to register for the iPlum account than the number you are porting. Using a different mobile phone number will not change anything on that number and will streamline the porting process.

  4. You will be given a new iPlum number. This is a temporary number to setup your iPlum subscription into which you will port your external number which you want to port into iPlum.

  5. Start Port-in.

  6. In the iPlum Dashboard left menu, click “Port Number” >> Port-In Form

    Enter the external phone number again which you want to transfer into iPlum.

  7. Fill the form: Enter the requested information.

    Select iPlum Line: Click the text box to select your iPlum account/sub-account where to want to port your external phone number.

    Your External Carrier Name: Enter the name of existing carrier/vendor of the porting phone number.

    are more numbers in the account but you are transferring only one number to iPlum.

    Account Type: Select Single-Line if there is only one number in the account which is getting ported. Select Multi-Line if there

    Porting Number Type: Select Business Local, Business Toll Free or Residential. As special case for Toll Free Residential select Business Toll Free option.

    Business Name / Full Name: Fill the text box as per information on your carrier bill.

    Authorized Owner’s Name: For businesses, it is the name of the person authorized on the account. For residential accounts it is same as the subscriber’s name.

    Billing Account Number: Enter entire account number from your existing bill. Don’t enter spaces, dashes or hyphens. If you don’t have account number, enter the phone number you are porting.

    Billing Telephone Number: For Single-Line account it is same as the number you are porting. For Multi-Line account, enter the primary phone number on the account even if you are not porting that number.

    External Account Security Code or PIN:Enter the security code or pin for your current vendor account. Normally this is the code you give your vendor when you call them to access any information on your account. For certain accounts, you may need to unlock your existing number and the vendor will give you a code which you will enter here. In case you don’t have one setup enter 0000.

    Service Address: Please enter the service address of the phone number which you are porting. Keep in mind your service address may be different than the billing address. If you are not sure, call your vendor to get that service address. You can also request a CSR (Customer Service Record) from your vendor which has detailed address information. Enter the address split as street number, direction and street name. If there is no direction, leave it blank. Do not enter PO Box addresses as service address can’t be PO Box.

    3rd Party Verification Fees: There is one-time $4.99 verification fees which you can get reimbursed at iPlum by upgrading your number plan to annual subscription after you place the order.

  8. Complete the process: Once you enter the order, the system will do verification and submit the order to the losing carrier. It takes approximately 2 – 7 business days to transfer a phone number into iPlum based on the carrier. Wireless carriers do faster transfers than the landline carriers. Meantime you can continue to use your service with existing carrier. There is no downtime. You will receive an email notification when the transfer is complete and your ported number will start ringing in your iPlum app.

  9. Temporary iPlum Number will be removed: After your number has been ported, it will replace your temporary iPlum number.

  10. Download iPlum app from Apple iTunes or Google Play on your smartphone or tablet, login and start using it.

  11. Check disconnect with the carrier: After your number has been successfully ported into iPlum, we advise that you call your carrier to confirm disconnect of the service and stop any further billing.

  12. Port-out: For any reason in future if you decide to port-out your number to a different carrier, you can easily do that by following the port-out process in the iPlum portal.

Note: During the port process, if you have any questions, you can always contact us.