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05 Dec 2018

How to port a number into iPlum?

During porting process your number will continue to work at existing carrier. There is no service disruption. When the porting is complete, you will get an email alert. At that time your number will stop working at your existing carrier and it will start working at iPlum .

The porting number should be an active working number and you should be an authorized user on that account with your current provider.



1. Porting one number into iPlum.

2. Porting additional numbers into iPlum.




1. Porting one number into iPlum

Important: After the system checks the porting phone number, it will prompt you to setup an iPlum account using your physical mobile phone number (which will also become your login-id). This physical mobile number should be different from your porting number. You will receive the verification code on this number.


Steps:


  1. Go to https://my.iplum.com and select button “Port Existing Number”.

  2. Note: If you have already opened an iPlum account, you can login and click “Port Number” and complete the process.

  3. The portal will walk you through the process of setting up an account & the porting process.

  4. You can port any type number to iPlum: local, toll-free, US, Canada, physical or virtual number. If you are porting a virtual number from Google Voice, Google Fi, Sideline, Smartline etc, please unlock it with them before porting it into iPlum. You can email us for instructions to unlock number at each vendor. Traditional carriers like AT&T, Verizon, T-Mobile, Spectrum, Bell (Canada), Rogers (Canada), Telus (Canada) etc do not require unlocking before porting in most cases.



  5. Fill the Porting Form.

    Select the iPlum user where to port your external number: Select your iPlum account/sub-account where to want to port your external phone number.

    Fill the form with your external porting number account details:

    Name of your Current Carrier/Vendor: Enter the name of existing carrier/vendor of the porting phone number.

    Current Carrier Number Type: Select Single Line if there is only one number in the account which is getting ported. Select Multi-Line if there are more numbers in the account but you are transferring only one number to iPlum.

    Porting Number Type:Select Business Local, Business Toll Free or Residential based on your existing number. If you don’t know your classification, most carriers will accept if you select Business Local for any local number porting. Note: If your Toll Free is a Residential number, select Business Toll Free option.

    Your Business Name / Full Name (With Current Carrier): Fill the text box as per information on your carrier bill.

    Authorized Owner’s Name with Current Carrier: For businesses, it is the name of the person authorized on the account. For residential accounts it is same as the subscriber’s name.

    Your Billing Account Number with Current Carrier: Enter entire account number from your existing bill. Don’t enter spaces, dashes or hyphens. If you don’t have account number, enter the phone number you are porting.

    Primary Phone Number On Your Current Carrier Account (BTN): For Single Line account it is same as the number you are porting. For Multi-Line account, enter the primary phone number on the account even if you are not porting that number.

    Security Code or PIN with Current Carrier:Enter the security code or pin for your external vendor account. It is mandatory if there is a security code setup on your number with current carrier. For certain digital accounts, you may need to unlock your existing number and the vendor will give you a code which you will enter here.

    Service Address with Current Carrier: Please enter the service address of the phone number which you are porting. Keep in mind your service address may be different than the billing address. If you are not sure, call your vendor to get that service address. You can also request a CSR (Customer Service Record) from your vendor which has detailed address information. Enter the address split as street number, direction and street name. If there is no direction, leave it blank. Do not enter PO Box addresses as service address can’t be PO Box.



  6. Back-End process: Once you enter the port order, the system will do initial verification and submit the order to the losing carrier. If there is any information mismatch found by losing carrier, you will receive an email alert from iPlum. It takes approximately 2 – 4 business days to transfer a phone number into iPlum based on the carrier after the order is accepted by losing carrier. Wireless carriers do faster transfers than the landline carriers. Meantime you can continue to use your service with existing carrier. There is no downtime.



  7. Port Completion: You will receive an email notification when the transfer is complete and your ported number will start ringing in your iPlum app. Your ported number will replace the temporary iPlum number.



  8. Download iPlum app from Apple App Store or Google Play on your smartphone or tablet, login and start using it.



  9. Check disconnect with the carrier: After your number has been successfully ported into iPlum, we advise that you call your carrier to confirm disconnect of the service and stop any further billing.



  10. Port-out: For any reason in future if you decide to port-out your number to a different carrier, you can easily do that by following the port-out process in the iPlum portal.






2. Porting additional numbers into iPlum

  1. Login to your iPlum portal using your existing iPlum credentials.

    https://my.iplum.com
  2. Create sub-account

    Dashboard || Accounts || Add Additional Line. You can choose a Phone number or Email option to create the new sub-account. You will get a link via phone number or email. Accept that link by creating a new password for the sub-account.

  3. Buy an iPlum Subscription on this sub-account.

    Dashboard || Accounts || Click iPlum Login ID of the User || Port Number. Enter the external phone number which you want to transfer into iPlum.

  4. Fill the Porting Form.

    Select the iPlum user where to port your external number: Click the text box to select your iPlum account/sub-account where to want to port your external phone number.

    Fill the form with your external porting number account details.

    Name of your Current Carrier/Vendor: Enter the name of existing carrier/vendor of the porting phone number.

    Current Carrier Account Type: Select Single-Line if there is only one number in the account which is getting ported. Select Multi-Line if there are more numbers in the account but you are transferring only one number to iPlum.

    Porting Number Type: Select Business Local, Business Toll Free or Residential based on your existing number. If you don’t know your classification, most carriers will work fine if you select Business Local for any local number porting. Note: If your Toll Free is a Residential number, still select Business Toll Free option.

    Business Name / Full Name with Current Carrier: Fill the text box as per information on your carrier bill.

    Authorized Owners’s Name with Current Carrier: For businesses, it is the name of the person authorized on the account. For residential accounts it is same as the subscriber’s name.

    Your Billing Account Number with Current Carrier: Enter entire account number from your existing bill. Don’t enter spaces, dashes or hyphens. If you don’t have account number, enter the phone number you are porting.

    Primary Phone Number On Your Current Carrier Account (BTN): For Single-Line account it is same as the number you are porting. For Multi-Line account, enter the primary phone number on the account even if you are not porting that number.

    Security Code or PIN with Current Carrier:Enter the security code or pin for your external vendor account. Normally this is the code you give your vendor when you call them to access any information on your external account. In case you don’t have one setup enter 0000. For certain digital accounts, you may need to unlock your existing number and the vendor will give you a code which you will enter here.

    Service Address with Current Carrier: Please enter the service address of the phone number which you are porting. Keep in mind your service address may be different than the billing address. If you are not sure, call your vendor to get that service address. You can also request a CSR (Customer Service Record) from your vendor which has detailed address information. Enter the address split as street number, direction and street name. If there is no direction, leave it blank. Do not enter PO Box addresses as service address can’t be PO Box.

  5. Back-End process: Once you enter the port order, the system will do some verification and submit the order to the losing carrier. If there is any information mismatch responded by losing carrier, you will receive an email alert from iPlum. It takes approximately 2 – 7 business days to transfer a phone number into iPlum based on the carrier. Wireless carriers do faster transfers than the landline carriers. Meantime you can continue to use your service with existing carrier. There is no downtime.

  6. Port Completion: You will receive an email notification when the transfer is complete and your ported number will start ringing in your iPlum app. Your ported number will replace the temporary iPlum number.

  7. Download iPlum app from Apple App Store or Google Play on your smartphone or tablet, login and start using it.

  8. Check disconnect with the carrier: After your number has been successfully ported into iPlum, we advise that you call your carrier to confirm disconnect of the service and stop any further billing.

  9. Port-out: For any reason in future if you decide to port-out your number to a different carrier, you can easily do that by following the port-out process in the iPlum portal.

  10. To setup multiple lines on same phone check this FAQ.



Note: During the port process, if you have any questions, you can always contact us.