19 Jan 2017

How to change iPlum Caller-ID?


  1. Login to secure online portal https://my.iplum.com.

  2. Go to “Accounts || Select Account || Profile & Permissions”.

  3. You will see different options you can edit.

  4. Name: Click on the pencil icon next to it and update to new name. It can take up to 48 hours to propagate new Caller-ID name. Name is propagated only for local numbers. For Toll-free numbers it will show name as “Toll-free”

    Caller-ID with Sub-Accounts: By default caller-id is the iPlum name and number on that account/sub-account but if you have sub-accounts and you wish to change the sub-account caller-id to another iPlum account caller-id within same team account, you can switch it here. Click on the pencil icon. Choose between user’s iPlum number or other iPlum numbers on the account.

    Note: Most carriers would show both the caller name and phone number in the caller-id but some receiving carriers may show only the caller number with city & state based on their internal policies.

Helpful links:

How to change my iPlum Login ID?

How to change my Password or I have Forgotten my Password?

How to change my iPlum Email?