fbpx
06 Mar 2018

How to setup main iPlum number to ring multiple phones or users?

iPlum provides three different approaches to receive main number calls to multiple users or devices.

The first two approaches give each user an iPlum plan which will allow them to receive calls and make outgoing calls using main account iPlum number as the caller ID from their phone. The third approach simply forwards the incoming calls to external non-iPlum numbers without outgoing calls.



1: Main number on different devices (with IVR)

Summary:

This option allows you to play a welcome greeting for incoming calls and offer callers to select the extension based on your extension configurations.

As an administrator you will setup a main iPlum number and additional lines with local iPlum numbers for each user. Users will install iPlum app on their devices as second line and receive iPlum calls with distinct ringtone and visual screen.

Each receiving user can make & receive calls simultaneously.

Each user Caller-ID can be configured to show main iPlum phone number.

Auto Attendant feature is free with any iPlum plan. Using this approach when the caller dials your main iPlum number they will hear your welcome greeting. They will be presented with options to dial extensions.

Steps:

  • Login https://my.iplum.com .

  • Get a new iPlum number or port-in your existing phone number into iPlum.

  • Add additional members : Click “Additional Line”. Create a login with physical mobile phone number or email. Landline or virtual numbers not allowed when creating additional accounts.

  • The user will receive a link via phone text or email used to create their account.

  • Once the user clicks the link, it will require them to enter a new password.

  • The user is now connected to the master account and you will see them in “Accounts” section.

  • In the Accounts section, select the additional line setup above, click “Manage Plans” and click “Change” option under Number Plan to setup a new iPlum number for this additional line.

  • For each user set their “Caller-ID Number” to show Main Account iPlum Number: Click Accounts || Select Sub-Account|| Profile & Permissions || Caller ID Number || Toggle to Main account iPlum number and Save it.

  • Click Auto Attendant feature and enable it. Read Auto Attendant examples.

    • Type auto attendant greeting for text to life like speech.

    • Create extensions & link them to each iPlum phone number which you have setup in previous step or external phone numbers.

    • Add multiple users to an extension to ring Sequentially or Simultaneously.


2: Main number on different devices (without IVR)

Summary:

This option doesn’t have a welcome greeting for incoming calls and sends the incoming calls directly to multiple iPlum numbers.

As an administrator you will setup a main iPlum number and additional lines with local iPlum numbers for each user. Users would install iPlum app on their devices as second line and receive iPlum calls with distinct ringtone and visual screen.

Each receiving user can make & receive calls simultaneously. Each user Caller-ID can be configured to show main iPlum phone number.

With this approach you can setup Call Forwarding in your main iPlum account to ring three (3) iPlum phone numbers. The incoming call would ring on all iPlum numbers and the receiver who picks up the call gets connected.

Steps:

  • Login https://my.iplum.com .

  • Get a new iPlum main number or port-in your existing number into iPlum.

  • Add additional members : Click “Additional Line”. Create a login with mobile phone number or email. Landline or virtual numbers not allowed when creating additional accounts.

  • The user will receive a link via phone text or email used to create their account.

  • Once the user clicks the link, it will require them to enter a new password.

  • The user is now connected to the master account and you will see them in “Accounts” section.

  • In the Accounts section, select the additional line setup above, click “Manage Plans” and click “Change” option under Number Plan to setup a new iPlum number for this additional line.

  • For each user set their “Caller-ID Number” to show Main Account iPlum Number: Click Accounts || Select Sub-Account|| Profile & Permissions || Caller ID Number || Toggle to Main account iPlum number and Save it.

  • Setup Call Forwarding from main iPlum number to additional lines.


3: Simple Call Forwarding to non-iPlum external phone numbers

Summary:
This approach has lowest cost and requires only one iPlum account.

With this approach you can setup Call Forwarding in your iPlum account to ring three (3) external phone numbers. You can add your iPlum number as one of them. These numbers can be domestic or international. The incoming call would ring on all numbers and the receiver who first picks the call gets connected.

Steps:

  • Login https://my.iplum.com .

  • Get a new iPlum number or port-in your existing number into iPlum.

  • Setup Call Forwarding from main iPlum number to external numbers. You can add your iPlum number as one of them.

  • You can choose to Display Incoming Caller ID to be “Actual Calling Number” or “iPlum Number”.