28 Dec 2015

How do I cancel, deactivate, disconnect or stop my iPlum number account?

28 Dec 2015
At iPlum we believe in users freedom to choose. Our users have the ability to start or stop iPlum low cost service at will. There are no complicated contracts.

If you want to change your existing iPlum number go to this link or if you want to reactivate a recently disconnected iPlum number follow this link.

iPlum is a low cost service with no long term contracts. When you cancel your iPlum number plan, it is not renewed anymore but you can use it till the end of your current term. There are no refunds or prorated credits.

Due to individual privacy and controls, cancellation is a self-service process. Simply follow the steps based on where you bought your subscription:

Subscriptions bought using Apple iTunes:
Note: These steps may vary based on your device version.
1. Access “Settings” of your device.
2. Tap your name with “Apple ID, iCloud, iTunes and App Store”.
3. Tap “iTunes Store and AppStore”.
4. Tap your “Apple ID: email”. It might ask you to Login.
5. Tap “View Apple ID”. It may ask you to Login.
6. Scroll to “Subscriptions” – tap “Manage” and select iPlum.
7. Cancel Subscription OR Turn off the auto-renewal option and tap Done.

Subscriptions bought using Google Play (Android):
Note: These steps may vary based on your device version.
On a Computer:
1. Login to your Google Play account play.google.com/store/account.
2. Find the subscription you want to cancel.
3. Click Cancel Subscription.
On an Android device:
1. Open the Google Play Store.
2. Tap Menu then Account and then Subscriptions.
3. Find the subscription you want to cancel.
4. Tap Cancel.

Subscriptions bought on iPlum website using PayPal:
1. Login to iPlum website
2. Click: Profile and “Cancel my iPlum phone number subscription after the current term expires.”.
3. For Team Accounts, click Users and remove Number Plan from the user you would like to terminate.

Helpful topics before cancellation:

How to change iPlum phone number?

How to reactivate a recently disconnected iPlum phone number?

My audio is not working or I can’t hear incoming calls?

How to stop any spam or annoying calls?

You can always contact us if you have any question.