28 Nov 2016

How do I cancel, deactivate, disconnect, delete or stop my iPlum number account?

Resolve Any Issues Before Cancellation:

  1. Calling issues Configure voice network mode for incoming & outgoing calls instead of data.

  2. My iPlum number got cancelled due to some reason: Reactivate your number.

  3. Can’t hear call ringing or receive texts: Check device settings.

  4. Don’t like my iPlum number: Change your number.

  5. Getting spam calls: Block spam numbers free.

Refund Policy:

iPlum is a self-service platform service. When you cancel your iPlum number plan, the plan renewal stops and you can use the service along with usage credits till the end of your current term.

There are no refunds of any type for one-time or recurring charges. These includes usage credits, monthly/annual subscription plans, feature plans, port fees etc.

Due to individual privacy controls, cancellation is a self-service process. Simply follow the steps based on where you purchased your subscription.

Full Cancellation:

1. Login to https://my.iplum.com/

2. Dashboard || Accounts || Click iPlum Login ID of the User || Cancel Line.

3. This will remove the phone number plan and any associated features for that account. It is an irreversible action.

Note: To remove Text Archive or Call Recording add-on features please make sure you cancel those features before cancelling the full account.

Partial Cancellation of Plan or Features:

1. Login to https://my.iplum.com/

2. Dashboard || Accounts || Click iPlum Login ID of the User || Plans.

Select the feature or number subscription plan you want to cancel.

Note: For partial cancellation of plans purchased via Apple App store, please cancel it there. You can’t cancel plans purchased at App store in iPlum portal due to Apple restrictions.

Additional Step for subscription purchased using Apple App Store:

Note: Apple doesn’t allow app vendors to cancel subscriptions for their users directly.

1. Login to your Apple App store Account on your computer or mobile device.

2. Go to Subscriptions & select iPlum app subscription. You can cancel it there.

3. Apple link https://support.apple.com/en-us/HT202039

You can always contact us if you have any question.