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28 Nov 2016

How do I cancel, deactivate, disconnect, delete or stop my iPlum number account?


Resolve Any Issues Before Cancellation:


  1. Calling issues Configure carrier calling mode for incoming & outgoing calls instead of data.


  2. Can’t hear call ringing or receive texts: Check device settings.


  3. Don’t like my iPlum number: Change your number.


  4. My iPlum number got cancelled: Reactivate your number.


  5. Getting spam calls: Block spam numbers free.



Refund Policy:


iPlum is a low cost service. When you cancel your iPlum number plan, the plan renewal stops and you can use the service along with usage credits till the end of your current term.

There are no refunds of any type for one-time or recurring charges. These includes usage credits, monthly/annual subscription plans, feature plans, port fees etc

Due to individual privacy controls, cancellation is a self-service process. Simply follow the steps based on where you purchased your subscription.




Partial Cancellation of Plan or Features:


1. Login to https://my.iplum.com/

2. Click “Accounts” on the left menu and select the Action icon next to the user. Select “Manage Plans” and select the feature or number subscription plan you want to cancel.

Note: For partial cancellation of plans purchased via iTunes, please cancel it there. You can’t cancel plans purchased at iTunes in iPlum portal due to Apple restrictions.




Full Cancellation:


1. Login to https://my.iplum.com/

2. Click “Accounts” on the left menu and select the Action icon next to the user.

3. Click “Cancel Number”. This will remove the phone number plan and any associated features for that account. It is an irreversible action.

Note: To remove Text Archive or Call Recording add-on features please make sure you cancel those features before cancelling the full account.



Additional Step for subscription purchased using Apple iTunes:

Note: Apple doesn’t allow app vendors to cancel subscriptions for their users directly.

1. Login to your iTunes Account on your computer or mobile device.

2. Go to Subscriptions & select iPlum app subscription. You can cancel it there.

3. Apple link https://support.apple.com/en-us/HT202039



You can always contact us if you have any question.







Helpful topics:

How to change iPlum phone number?

How to reactivate a recently disconnected iPlum phone number?

My audio is not working or I can’t hear incoming calls?

How to block unwanted numbers from calling my iPlum account?

How to stop any spam or annoying calls?