28 Nov 2016

How do I cancel, deactivate, disconnect, delete or stop my iPlum number account?

28 Nov 2016
At iPlum we believe in user’s freedom to choose. Our users have the ability to start or stop iPlum service at will. There are no complicated contracts.


Resolve Any Issues Before Cancellation:


Call Forwarding to external number if there is an issue using the iPlum app.


Swap your existing iPlum number if you don’t like it for any reason.


Reactivate a recently disconnected iPlum number.


Resolve calling or texting issues in the app due to device settings.


Block Spam calls.



Refund Policy:

iPlum is a low cost service. When you cancel your iPlum number plan, the plan renewal stops and you can use the service along with usage credits till the end of your current term.

There are no refunds of any type for one-time or recurring charges. These includes usage credits, monthly/annual subscription plans, feature plans, port fees etc

Due to individual privacy controls, cancellation is a self-service process. Simply follow the steps based on where you purchased your subscription.


Cancellation:

Cancel iPlum subscription purchased using Apple iTunes:
Note: Apple doesn’t allow app vendors to cancel subscriptions for their users. It has to be done by the user themselves.

1. Login to your iTunes Account on your computer or mobile device.
2. Go to Subscriptions & select iPlum app subscription. You can cancel it there.
3. https://support.apple.com/en-us/HT202039


Cancel iPlum subscription purchased using Google Play (Android):
Note: These steps may slightly vary based on your Android device manufacturer.

Using browser:
1. Login to your Google Play account play.google.com/store/account.
2. Find the subscription you want to cancel.
3. Click Cancel Subscription.

Using Google Play:

1. Open Google Play Store on your Android phone/tablet.
2. Tap Menu, Account and Subscriptions.
3. Find the subscription you want to cancel.
4. Tap Cancel.


Cancel iPlum subscriptions purchased at iPlum website:
1. Login to iPlum website
2. Users   >>   Select User   >>   Click gear icon   >>   Manage Plan   >>   Cancel Number Renewal   >>   “Cancel Number Plan immediately.”

You can always contact us if you have any question.







Helpful topics:

How to change iPlum phone number?

How to reactivate a recently disconnected iPlum phone number?

My audio is not working or I can’t hear incoming calls?

How to block unwanted numbers from calling my iPlum account?

How to stop any spam or annoying calls?