28 Nov 2016

How do I cancel, deactivate, disconnect, delete or stop my iPlum number account?

28 Nov 2016
At iPlum we believe in user’s freedom to choose. Our users have the ability to start or stop iPlum service at will. There are no complicated contracts.

Resolve Any Issues Before Cancellation:


If for some reason you can’t use iPlum app directly, you can set up Call Forwarding in iPlum app settings to ring your iPlum number to any external number – mobile or landline. That way you keep the low cost iPlum number with you.


How to set Call Forwarding in iPlum to ring external mobile or landline?

How to change my existing iPlum number?

How to reactivate a recently disconnected iPlum number?

How to block unwanted calls?

Calling or Texting issues?



Refund Policy:

iPlum is a low cost service. When you cancel your iPlum number plan, the plan renewal stops and you can use the service along with credits till the end of your current term. There are no refunds for one-time or recurring charges.

Due to individual privacy controls, cancellation is a self-service process. Simply follow the steps based on where you purchased your subscription.


Cancel iPlum subscription purchased using Apple iTunes:
Note: Apple doesn’t allow app vendors to cancel subscriptions for their users. It has to be done by the user themselves.

1. iPlum Settings   >>   Buy Credits & Phone Number   >>  Manage iPlum Plan.
2. iOS takes over the process to take you to your Apple subscriptions. If you see a blank screen repeat step 1.
3. Select iPlum app subscription. You can cancel it there.


Cancel iPlum subscription purchased using Google Play (Android):
Note: These steps may slightly vary based on your Android device manufacturer.

Using browser:
1. Login to your Google Play account play.google.com/store/account.
2. Find the subscription you want to cancel.
3. Click Cancel Subscription.

Using Google Play:

1. Open Google Play Store on your Android phone/tablet.
2. Tap Menu, Account and Subscriptions.
3. Find the subscription you want to cancel.
4. Tap Cancel.


Cancel iPlum subscriptions purchased at iPlum website:
1. Login to iPlum website
2. Dashboard   >>   Users   >>   Select the gear icon next to the user   >>   Cancel Number Renewal   >>   “Cancel Number Plan immediately.”

You can always contact us if you have any question.







Helpful topics:

How to change iPlum phone number?

How to reactivate a recently disconnected iPlum phone number?

My audio is not working or I can’t hear incoming calls?

How to block unwanted numbers from calling my iPlum account?

How to stop any spam or annoying calls?