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30 Jun 2017

How does iPlum call transfer work?

How to use iPlum call transfer?

After you receive a call on any extension via IVR / Auto Attendant, you can transfer call to another iPlum or external number by pressing *7 (star 7) and entering the 10 digit phone number followed by #. After the call is connected, press:

0 to conference.

1 to exit yourself.

2 to end call transfer.



Example

A calls B. B wants to transfer call to C.
(C – Phone Number: 202-123-1234).


After A gets connected to B, B will enter *7 in their dialpad followed by 2021231234#.

A will hear Music-on-Hold.

B can talk to C for one-one conversation, then press 0 to conference C into the call with A.

Or press 1 to take itself (B) out of the bridge and let A and C have the conversation.

Or press 2 to end the call with C (keep conversation between A and B).






Helpful links:

How to setup your main iPlum number to ring multiple phones or users?

How iPlum mobile phone system with auto attendant works?

Hold a call with music?.

Change from iPlum regular number to a Toll-free number.

All frequently asked questions.