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29 Dec 2015

I am not getting sound for incoming call or text message notifications?

iPhone/iPad, click here

Android, click here





iPhone/iPad
  1. Enable Permissions: iPhone/iPad Settings   ||   iPlum app: Enable the Permissions for Notifications (All), Microphone & Contacts.

    iPlum is a business app and keeps your privacy at all times. Permissions are required for calling, texting, voicemail and correct caller-id management.


  2. Check Do not disturb in iPlum app: iPlum App Settings   ||   “Do Not Disturb” options for calls or messages are not mistakenly enabled by you.


  3. Check Do not disturb in iPhone/iPad native settings.


  4. Check Volume on your iPhone/iPad. Make sure the Ringer is not set on silent mode.


  5. Check Memory. Make sure there is enough cached memory available on the device. If there are too many apps open, please close them.








Android

Every Android manufacturer has slightly different settings. Please check your device model for corresponding settings.

  1. Doze mode white-list iPlum app: Device Settings   ||   Battery   ||   Top right choose “Battery Optimization”. Toggle from “Not Optimized” to “All Apps”. Scroll to iPlum and then choose “Don’t Optimize” and click “Done”.


  2. Enable Notifications: Device Settings   ||   Apps (OR Apps & Notifications OR Application Manager)   ||   Apps Info (OR See all Apps)   ||   Scroll to iPlum app   ||   Notifications.   ||   Show Notifications. Make sure all Notification types of all channels are enabled here.


  3. Enable Permissions : Device Settings   ||   Apps (OR Apps & Notifications OR Application Manager)   ||   Apps Info (OR See all Apps)   ||   Scroll to iPlum app   ||   Permissions. Enable Permissions for Contacts and Microphone.

    iPlum is a business app and keeps your privacy at all times. Permissions are required for calling, texting, voicemail and correct caller-id management.


  4. Ringtones:Device Settings   ||   Sounds   ||   Make sure the Ringtones & Notifications are not in silent mode. Make sure Do-Not-Disturb is not enabled.


  5. Sounds & Vibrations:Device Settings   ||   Sounds & Vibrations   ||   Sound Mode (Make sure it is set to Sound)


  6. Wi-Fi Settings: Connections   ||   Wi-Fi   ||   Advanced. Enable “Smart network switch”. It allows phone to automatically switch between Wi-Fi and the mobile network.


  7. Background data : Android Settings   ||   Data usage   ||   More   ||   Restrict background data (Enable).


  8. Memory: Make sure there is free cached memory available on the device. If there are too many apps open, please close them.


  9. Make sure the iPlum app is in running mode & not “Force Stopped”. Force Stopped condition will not receive any notifications to the iPlum app.


  10. iPlum App Settings: Check “Do Not Disturb” options for calls or messages are not mistakenly enabled.




US & Canada Users: You can change to Voice Network mode for your iPlum calls for better call quality:
  1. How to setup Outgoing iPlum calls to flow via Voice Network?

  2. How to setup Incoming iPlum calls to flow via Voice Network?