iPlum, Inc. (“iPlum” or the “Company”) is committed to protecting the privacy of your information. This Privacy Statement describes iPlum’s Web site privacy practices.
Web sites covered
This Privacy Statement covers the information practices of web site and its sub-domains that link to this Privacy Statement: https://iPlum.com (referred to as “iPlum’s Web site” or “the Company’s Web site”).
iPlum offers a variety of applications and services that are collectively referred to as the “Services.”
When expressing an interest in obtaining additional information about the Services or registering to use the Services, iPlum requires you to provide the Company with personal contact information, such as name, company name, address, phone number, and email address etc. When purchasing the Services, iPlum requires you to provide the Company with financial qualification and billing information, such as billing name and address, credit card number, and the number of employees within the organization that will be using the Services.
As you navigate the Company’s Web sites, iPlum may also collect information through the use of commonly-used information-gathering tools, such as cookies and Web beacons (“Web Site Navigational Information”). Web Site Navigational Information includes standard information from your Web browser (such as browser type and browser language), your Internet Protocol (“IP”) address, and the actions you take on the Company’s Web sites (such as the Web pages viewed and the links clicked).
Use of information collected
The Company uses Data About iPlum Customers to perform the services requested. For example, if you fill out a “Contact Us” Web form, the Company will use the information provided to contact you about your interest in the Services.
iPlum uses credit card or Paypal information solely to check the financial qualifications of prospective Customers and to collect payment for the Services.
iPlum uses Web Site Navigational Information to operate and improve the Company’s Web sites. The Company may also use Web Site Navigational Information alone or in combination with Data About iPlum Customers to provide personalized information about the Company.
Web site navigational information
iPlum uses commonly-used information-gathering tools, such as cookies and Web beacons, to collect information as you navigate the Company’s Web sites (“Web Site Navigational Information”). This section describes the types of Web Site Navigational Information that may be collected on the Company’s Web sites and how this information may be used.
Public forums, refer a friend, and customer testimonials
iPlum may provide bulletin boards, blogs, or chat rooms on the Company’s Web sites. Any personal information you choose to submit in such a forum may be read, collected, or used by others who visit these forums, and may be used to send you unsolicited messages. iPlum is not responsible for the personal information you choose to submit in these forums.
Customers and Visitors may elect to use the Company’s referral program to inform friends about the Company’s Web sites. When using the referral program, the Company requests the friend’s name and email address. iPlum will automatically send the friend a one-time email inviting him or her to visit the Company’s Web sites. iPlum posts a list of Customers and testimonials on the Company’s Web sites that contain information such as Customer names and titles.
Sharing of information collected
iPlum may share Data About iPlum Customers with the Company’s service providers so that these service providers can contact Customers and Visitors who have provided contact information on our behalf to perform their normal duties. iPlum may also share Data About iPlum Customers with the Company’s service providers to ensure the quality of information provided. Unless described in this privacy statement, iPlum does not share, sell, rent, or trade any information provided with third parties for their promotional purposes.
From time to time, iPlum may partner with other companies to jointly offer products or services. If you purchase or specifically express interest in a jointly-offered product or service from iPlum, the Company may share Data About iPlum Customers collected in connection with your purchase or expression of interest with our joint promotion partner(s). iPlum does not control our business partners’ use of the Data About iPlum Customers we collect, and their use of the information will be in accordance with their own privacy policies. If you do not wish for your information to be shared in this manner, you may opt not to purchase or specifically express interest in a jointly offered product or service.
iPlum uses a third-party service provider to manage credit card processing. This service provider is not permitted to store, retain, or use Billing Information except for the sole purpose of credit card processing on the Company’s behalf.
iPlum reserves the right to use or disclose information provided if required by law or if the Company reasonably believes that use or disclosure is necessary to protect the Company’s rights and/or to comply with a judicial proceeding, court order, or legal process.
International transfer of information collected
To facilitate iPlum’s global operations, the Company may transfer and access Data About iPlum Customers from around the world, including the United States. This Privacy Statement shall apply even if iPlum transfers data About iPlum Customers to other countries.
Correcting and updating your information
Customers may update or change their registration information by contacting iPlum. Requests to access, change, or delete your information will be handled within 90 days.
iPlum Customers may electronically submit data or information to the Services for hosting and processing purposes (“Customer Data”). iPlum will not review, share, distribute, or reference any such Customer Data except as provided in the iPlum Subscription Agreement, or as may be required by law. In accordance with the iPlum Subscription Agreement, iPlum may access Customer Data only for the purpose of providing the Services, preventing or addressing service or technical problems, at a Customer’s request in connection with customer support matters, or as may be required by law.
iPlum uses robust security measures to protect Customer Data from unauthorized access, maintain data accuracy, and help ensure the appropriate use of Customer Data. When the Services are accessed using Internet Explorer version 6.0 or later, Firefox version 2.0 or later, or Safari version 3.0 or later, Secure Socket Layer (.SSL.) technology protects Customer Data using both server authentication and data encryption. These technologies help ensure that Customer Data is safe, secure, and only available to the Customer to whom the information belongs and those to whom the Customer has granted access. iPlum also implements an advanced security method based on dynamic data and encoded session identifications, and the Company hosts its Web sites in a secure server environment that uses firewalls, intrusion detection systems, and other advanced technology to prevent interference or access from outside intruders. iPlum also offers enhanced security features within the Services that permit Customers to configure security settings to the level they deem necessary. Customers are responsible for maintaining the security and confidentiality of their iPlum usernames and passwords.
Because the Company uses the Services to maintain Data About iPlum Customers, this information is secured in the same manner as described above for Customer Data.
Fair Usage Policy for Unlimited Plans (Purchased After March 13, 2019)
Unlimited plans provides same country calls and texts with Acceptable Use Policy. The plan will cover first 2,500 units (usage credits) of mixed inbound/outbound calls and/or texts every plan month as normal use. In the event that you exceed this threshold, your iPlum global credits will be used for the calls and/or texts.
To avoid any interruption in service, the user can login to iPlum portal https://my.iplum.com and enable Auto-Load option in “Billing” section. This will allow the system to load 2,000 usage credits for $20 when the user is low on them in any month and they will be subsequently used as “overlay” for their subscription plan whenever the user has used their fair usage plan credits.
The user can also buy one-time Global credits at iPlum portal without doing Auto-Load. It works same as above usage credits.
Fair Usage Policy for Unlimited Plans (Purchased before March 13, 2019)
Unlimited plans allows you to unlimited same country calls with Acceptable Use Policy. The plan charges will cover first 2,000 units (usage credits) of mixed inbound / outbound calling every plan month as normal use. In the event that you exceed this threshold, your iPlum annual credits will be used for the calls.
Acceptable Use Policy
The Acceptable Use Policy (“AUP” or “Policy”) describes actions by Users that are prohibited by iPlum, Inc. and its affiliates and subsidiaries (“iPlum”). “Users” means any user or Customer of any and all iPlum provided services (“Service” and/or “Services”) that are provided by iPlum pursuant to any applicable customer agreement, including, without limitation, any applicable terms of service and/or supplements to any applicable agreement(s) (which Users must accept as a condition to receiving any Services from iPlum).
Services may be used only for lawful, proper and appropriate purposes.
Users must use any Services only in a manner that, in iPlum’s sole discretion, is consistent with the purposes of such Services. Users will not engage in any legal or illegal activity that either (i) harms iPlum, the network operated by iPlum, the Services and/or any User, or (ii) interferes with the network operated by iPlum and/or the provision or use of the Services by iPlum or any User.
Services may not be used for illegal, improper, and/or inappropriate purposes.
Illegal purposes include, but are not limited to:
i. using any Service to violate any law, rule, or regulation; or
ii. engaging in threatening, abusive, harassing, defamatory, libelous, deceptive or fraudulent behavior.
Improper and/or inappropriate uses include, but are not limited to:
i. posting multiple messages similar in content to Usenet or other newsgroups, listservs, forums, e-mail mailing lists or other similar groups or lists;
ii. calling, messaging, storing, posting or transmitting harassing, threatening or abusive materials, e-mail or information;
iii. posting or transmitting any information or software that contains a virus worm, cancelbot or other harmful component;
iv. without permission from the owner of a system or network, doing any of the following: (a) accessing the system or network, (b) monitoring data or traffic, (c) probing, scanning, and/or testing firewalls, (d) testing the vulnerability of a system or network or (e) breaching the security or authentication routines of a system or network;
v. conducting or forwarding surveys, contests, pyramid schemes, charity requests or chain letters;
vi. relaying e-mail in an anonymous fashion or forging any TCP-IP packet header;
vii. mailbombing, flooding, overloading, attacking or otherwise interfering with a system or network;
viii. sending unsolicited calls, messaging, e-mailings (including, without limitation, commercial advertising and informational announcements) if such unsolicited activities could reasonably be expected to or do in fact provoke complaints;
ix. operating a server in connection with the Services in an “open relay” configuration (a configuration whereby a mail server processes email messages where neither the sender nor the recipient is a local user);
x. falsifying User or other identifying information provided to iPlum or to other Users of the Services;
xi. use of any Services in violation or any trademark, copyright, or any other intellectual property protection law or provision, or AUP policy of any third party provider;
xii. use of any Services for the purposes of engaging in an activity in connection or conjunction with any pornographic and/or adult entertainment industry purpose, regardless of whether such activity is lawfully permitted;
xiii. auto-dialing or predictive-dialing (sometimes referred to as “robo-dialing”);
xiv. continuous or extensive chat line or conference call participation,
xv. use of free conference calling or similar services that iPlum in its sole discretion deems to participate in traffic stimulation practices or schemes that result in excessive charges;
xvi. use of an open telephone line as a monitoring, intercom or similar service;
xvii. repetitive and/or continuous messaging or calling to the same destination or number if such activity could reasonably be expected to or in fact does provoke complaints;
xviii. long duration calls (defined as calls to the same number in excess of four continuous or cumulative hours within a 24 hour period) and/or calls placed to specific numbers / destinations for the purpose of generating charges or fees for or with a third party;
xix. use of call Services which do not consist of uninterrupted live human voice dialog by and between natural human beings;
xx. restricting or inhibiting any other User or any other person from using and enjoying the Services and/or the Internet; or
xxi. engaging in any of the foregoing activities by using the services of another provider or third party and channeling such activities through an account provided by iPlum, or otherwise involving the Services or any iPlum account in any way with or without another provider or third party for the purpose of facilitating the foregoing activities.
iPlum reserves the right, at its sole discretion, to determine if a Service is being used for any of the foregoing purposes or activities.
Violation of this Policy may result in civil or criminal liability, and iPlum in its sole discretion, in addition to any remedy that it may have at law or in equity, may immediately terminate permission for the User to use the Services, or any portion of the Services, and may charge User any applicable rates and cancellation or termination fees. In addition, iPlum may investigate incidents that are contrary to this Policy and provide requested information to third parties who have provided notice to iPlum stating that they have been harmed by a User’s failure to abide by this Policy or the policies listed above. iPlum may bring legal action to enjoin violations and/or collect damages caused by any violation of any part of this Policy.
Any violations or attempted violations of this Policy by any User (or any third party on behalf of any User) will constitute a violation of this Policy by the User and a material breach of any applicable customer agreement, including, without limitation, any applicable terms of service and/or supplements to any applicable agreement(s).
iPlum’s failure to enforce this policy in every instance in which it might have application does not amount to a waiver of iPlum’s rights.
IN NO EVENT WILL IPLUM BE LIABLE TO ANY USER OR THIRD PARTY FOR ANY DIRECT, INDIRECT, PUNITIVE, SPECIAL, CONSEQUENTIAL OR OTHER DAMAGES FOR ACTIONS TAKEN OR NOT TAKEN PURSUANT TO THIS POLICY, INCLUDING, WITHOUT LIMITATION, ANY LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF PROGRAMS OR DATA, OR OTHERWISE, EVEN IF IPLUM WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS LIMITATION OF LIABILITY IN FAVOR OF IPLUM IS IN ADDITION TO ANY LIMITATIONS SET FORTH IN ANY WRITTEN AGREEMENT BETWEEN IPLUM AND ANY APPLICABLE USER AND WILL APPLY WHETHER THE ACTION IN WHICH RECOVERY IS SOUGHT IS BASED IN CONTRACT OR TORT (INCLUDING, WITHOUT LIMITATION, NEGLIGENCE OR STRICT LIABILITY), OR ANY APPLICABLE LAWS.
Cancellations, Disconnections, Refunds Policy and Chargebacks
There is a standard policy of no refunds at iPlum for used or unused part of the subscriptions, credits or one-time charges. iPlum provides services with best efforts but our services are dependent on the quality of device, data connection and hosting services which may or may not be under iPlum’s direct control. iPlum is not responsible for any direct or indirect losses while using or not using its services.
Charge-backs for Credit/Debit Card or PayPal.
If the user cancels any payment made via credit card or PayPal and then posts for refunds with their financial institution, all the accounts and related accounts will be cancelled. To restore the account and any related accounts, the user will be charged the cancelled amount plus $50 chargeback fees for each account and related accounts. If there are multiple accounts/sub-accounts for the user, each one is subject to the chargeback fees.
Disconnection Due to Refunds at iTunes or Google Play.
If the user processes refunds for subscription made via iTunes or Google Play, all the accounts and related accounts will be cancelled. To restore the account and any related accounts, the user will be charged the cancelled amount plus $50 fees to manually restore each account and related accounts. If there are multiple accounts/sub-accounts for the user, each one is subject to the fees.
Social Media, Reviews Posting
If there is an issue with the iPlum product or a feature, we expect the user to contact us via email and our customer service team will work with them for its resolution. Some issues may be resolved quickly and others may take longer time due to the nature of the issue.
If the user tries to defame the company or harass its employees by posting on social media, reviews, videos, images, iPlum reserves the right to terminate or block user services irrespective of subscription status. If the user continues to involves in such activities, company reserves the right to take legal action.
Nothing in this Policy will limit or be deemed a waiver of any rights or protections of iPlum pursuant to any written agreement between iPlum and any applicable User. This Policy will be read in connection with any such written agreement and not in conflict with any such agreement. This Policy, in connection with any such agreement, supersedes any other oral or written representations or agreements made by iPlum and/or its representatives regarding the Services.
Subject to any arbitration, forum or choice of law provisions of any written agreement between iPlum and any applicable User, (i) this Policy will be governed by, construed under and enforced in accordance with the laws of the State of California without reference to its choice of law principles or the United Nations Convention on the International Sale of Goods; and (ii) in the event any party brings a civil action or initiates judicial proceedings of any kind related to this Policy (except for actions to enter or collect on judgments), Users consent to the exclusive personal jurisdiction and venue of the federal and state courts located in Santa Clara County, California.
Children and minors.
If any provision of this Policy is held to be invalid or unenforceable, the validity and enforceability of the remaining provisions of this Policy will not be affected thereby.
Questions regarding this Privacy Statement or the information practices of the Company’s Web sites should be directed to iPlum Privacy by contacting iPlum.
Last update: June 1, 2015