01 Jan 2018

How does music on hold (MOH) work?

How to hold a call with music?

After you receive a call on any extension via Auto Attendant (IVR), you can put the caller on hold by pressing *8 (star 8).

You can un-hold the call by again pressing *8.

Both parties will hear music.

Note: If you are using call recording, it is advisable to press Mute button because recording will record all sounds in the recording irrespective of hold.

Helpful links:

How to do call transfer?

How iPlum mobile phone system with auto attendant works?

Setup an iPlum business team account.

All frequently asked questions.