Where to setup Do Not Disturb (DND)?
iPlum App:
Settings || Do Not Disturb, Non-Business Hours || Set OptionsOnline iPlum Portal:
Login https://my.iplum.com/
Dashboard || Users || Click iPlum Login ID of the User || Settings || Do Not Disturb, Non-Business Hours (Edit).
OR
Enable the toggle switch to select for Calls and/or Text & Notifications.
What does various options mean?
Enable Do Not Disturb for Calls: This will enable Do Not Disturb for calls.
Send call to voicemail: This option will route calls directly to your voicemail. This is most common use case of Do Not Disturb.
or
Drop call: Use this option if you do not want to invoke voicemail. This can be used if your number is part of phone tree multiple numbers extension and you want the call to move to next number in that extension setup without invoking your voicemail.
Enable Do Not Disturb for Text: This will remove sound from alert notifications for texts & voicemail. You will continue to receive actual text and voicemail in the app.
Where to setup Do Not Disturb Hours?
Do Not Disturb hours are same as setting up Non-Business hours.
Example: If you have business hours from 9 AM to 5 PM Mon to Fri and closed Saturday/Sunday, your Non-Business hours will look like:
Mon to Fri: From = 5 PM & To = 9 AM
Sat & Sun: All Day
Do I need to keep my app open to manage Do Not Disturb?
Your iPlum app doesn’t have to be open. Do Not Disturb works automatically from the cloud.
Helpful links:
How to setup your main iPlum number to ring multiple phones or users?
How iPlum mobile phone system with auto attendant works?
Setup an iPlum business team account.
