29 Jun 2017

How does Do-Not-Disturb (DND) work?

Where to setup Do Not Disturb?

  • iPlum App:
    Settings || Do Not Disturb, Non-Business Hours

  • OR

  • Online iPlum Portal:
    Login https://my.iplum.com/
    Dashboard || Accounts || Click iPlum Login ID of the User || Settings || Do Not Disturb, Non-Business Hours (Edit).

  • Enable the toggle switch to select for Calls and/or Text & Notifications.

Where to setup Do Not Disturb Hours?

You will setup Non-Business hours in this panel. The system will automatically covert to Business hours for you an send those calls to your voicemail.

Example: If you have business hours from 9 AM to 5 PM Mon to Fri and closed Saturday/Sunday, your Non-Business hours will look like:

Mon to Fri: From = 5 PM & To = 9 AM

Sat & Sun: All Day

Advanced Setting

There are additional controls to eliminate your iPlum number for all calls during DND time even stop the calls to going to voicemail. These setting are useful especially when you are using DND in conjunction with Phone Tree in an extension where there are multiple numbers and you want the calls to route to main voicemail instead of personal voicemail when DND is setup for a line.

Do I need to keep my app open to manage Do Not Disturb?

No. Your iPlum app doesn’t have to be open. The DND works automatically from the cloud.

Helpful links:

How to setup your main iPlum number to ring multiple phones or users?

How iPlum mobile phone system with auto attendant works?

Setup an iPlum business team account.

Change from iPlum regular number to a Toll-free number.

All frequently asked questions.