20 Jan 2017

How to record auto-attendant greeting for Phone Tree (IVR)?

Important:Please note that the Phone-Tree greeting is different than the Voicemail greeting.

Phone-Tree greeting is configured in the iPlum portal only.

Call Flow When Phone-Tree is Enabled

Incoming Call   >>   Primary iPlum Number   >>   Phone-Tree Greeting   >>   Extensions   >>   Destination Numbers   >>   Voicemail Greeting

A. Text to Speech Audio (Free)

Your iPlum mobile phone system IVR / Auto-Attendant comes with text to life-like speech service to create your main welcome greeting and announcements free of charge.

B. Record Audio in Your Own Voice (Free)

You can record auto-attendant main welcome greeting and announcements free of charge in your own voice .

C. Send Custom Sound File ($20 /file)

  1. Setup Phone Tree with some temporary greetings and extensions.
    Configure your phone tree with temporary greetings. You can leave the phone tree in pause mode. When you send us the audio file, we will replace it with your custom audio file and then you can enable the phone tree.

  2. Record MP3 file format with high volume.
    It is a good practice to keep your auto-attendant greeting to 30 seconds or less.
    Note:There are many online companies like Fiverr (no association with iPlum) which has sellers who will record a professional greeting file for as low as $5.

  3. Note: File size should not exceed 1 MB.

  4. Send your audio file to “support@iplum.com”. In the email subject enter “Phone Tree Auto Attendant Greeting for iPlum # XXXX” (replace XXXX with your iPlum number). In the body of email paste the transaction-ID or receipt # or attach your PayPal payment receipt. If your audio files are related to announcements, please put that information in the email body. Don’t forget to attach your audio file. You will get a confirmation email after our team has uploaded your custom greeting in your account.

  5. Payment: There is a $20 charge to digitally sign and upload custom audio file in your iPlum account.
    Note: If you have multiple audio files to be uploaded, you can refresh the page and make multiple $20 payments.