25 Jan 2018

CMS Compliance Requirements for Insurance Brokers

What is included in CMS compliance requirements for insurance brokers?
  • Call recording & archiving on active accounts for 10 years

  • Texting archiving on active accounts for 10 years.

  • Automated custom disclaimer announcement before call starts.

  • Business contacts backup.

  • Unlimited secure text channels.

  • Free BAA with HIPAA compliance.

Note: There is no separate storage cost.

Pricing & prerequisites for compliance (A + B):

  1. iPlum Unlimited Number Plan. Choose one plan from below options:

    • U.S. local number: $8.99/mo paid annually
      Canada local number: $11.99/mo paid annually
      Toll-free number: $14.99/mo paid annually

    Includes: Unlimited calling, texting, voicemail.

    Note: If you have already purchased a measured plan, you can upgrade to unlimited plan:
    Dashboard || Users || Click iPlum Login ID of the User || Manage Plans || Number Plan || Change

  2. Financial & Legal Compliance Add-on:

    • $9.99/mo


For a U.S. local number plan, the total cost of solution is $18.98/mo paid annually (=$8.99 + $9.99).

For a Toll- free number plan, the total cost of solution is $24.98/mo paid annually (=$14.99 + $9.99).

Can I play special announcement with every call?

Yes, you can add special voice announcement to play automatically in the beginning of every call for your compliance requirements.

Implementation of iPlum Service:

It is a self-service signup. iPlum establishes a separate 2nd line on your mobile phone with compliances required for call recording & text archiving.

You can implement compliance on an existing number or get a new iPlum number. It is same cost for both options.

Existing number transfer: If you have an existing business number with a carrier which you want to use for CMS compliance, you will transfer that number to iPlum & get a new number from your carrier. iPlum is an app. We do not provide dial-tone or internet.

Important: iPlum provides full bidirectional portability. If for any reason in future, you need to transfer out your number from iPlum to another carrier of your choice you can easily do that at iPlum portal by unlocking it.

Example: Let’s say you have AT&T mobile service and want to use CMS compliance on that number. You will port your existing AT&T number to iPlum & get a new number for that phone from AT&T after the iPlum port is complete which is 2-4 days. Your base service will stay with AT&T. During porting, the number will continue at AT&T.

Note: Opening an iPlum account needs a mobile number for verification purpose which can’t be same as your porting number. If you have only one mobile number which you are porting into iPlum, you can request us to open an account for you with an email address so that you can port your mobile number.

Follow these steps to transfer your existing number to iPlum.


New number from iPlum: Go to https://my.iplum.com/ and Click “Get new number”. Follow the prompts to get a new number. Install iPlum app on your mobile phone & simply login as “Existing User” to start using your iPlum number.

  1. Setup a new account or login to your existing iPlum online account https://my.iplum.com.

  2. Click: Dashboard || Users || Click iPlum Login ID of the User

  3. Click action: “Financial/Legal Compliance“. It will take you to the prerequisites step by step.