These are the days of remote home working and making long-distance calls. With the COVID-19 outbreak, more businesses than ever before are currently operating remotely.
But many of them are not doing so optimally! There are many solutions today that can help with your remote communication, both between employees and with your customers. One such solution is the magic of second phone number apps.
But what are second phone number apps, you say!? Don’t worry, we’re going to let you know exactly what they are, as well as detailing all the ways that they’ll assist your business.
Second Phone Number Apps: What Are They?
So first things first, what exactly is a second phone number app? It’s quite self-explanatory really; a second phone number app is a mobile application you can download onto your smartphone.
Similar to the Facebook app, or any other apps you likely use for remote working like Zoom. What a second phone number app does is add a second private line to your mobile phone.
This means that you can communicate on a second phone number, without investing in one separately.
This is the essential function of a second phone number app; it’s that simple. Now that you know what one is, let’s go through why you need to implement them in your business.
A Better Work-Life Divide For Your Employees
The first major benefit of having a second phone number app is that it allows your employees to have a personal number and a work phone number.
This works wonders for their work-life balance, as it means they can switch their work number on and off as they work. This will ensure your employees have a better relationship with their home-working environment, and will likely allow them to work harder as a result of their better work-life balance.
This also goes a long way to benefiting the privacy of your employees, as they can split their communication properly between work and home. The last thing you want is for your employees to be called by their friends in the middle of an important sales call.
It also helps to keep their private numbers, well, private. This ensures that nobody work-related will be calling anyone on their personal numbers, and is simply a more professional way to conduct business on the whole.
You Don’t Need Any External Machinery
With a second phone number app, you don’t need to do anything drastic like buying new machinery or install new phone lines.
Nor do you have to buy a new product for all of your employees. All you need is to ensure that all your employees have their own smartphone, which they likely have already!
Then, they have to quickly and easily install the app, and that’s all there is to it! The best providers will have applications available on the Apple store as well as Google Play. This means almost all smartphones have easy access to the application!
This lack of other machinery means it a cheaper and easier solution to your remote work communication needs.
It also means its easier to understand for your employees, meaning you don’t need to train them on how to use it. Just show them once, and they should understand how it works moving forward.
Business Hours Setup
The best second number providers will allow for a business hours option through their application. This means you can set the times of day when your phone will be using your business number.
This is perfect for clarifying that work-life balance, just like we mentioned before. But it also further streamlines the process and ensures your employees are on the right number at the right time.
Once this is set up, the process is also automatic. That means there won’t be situations where your employees have forgotten to change their number, and awkwardly call a top client on their normal number!
With a quality second phone number or second-line provider, you’ll also be getting advanced features. These are things you sometimes won’t be able to take advantage of without a second phone number application working.
They include the ability to record calls so that you can play them back in the future. This is perfect for phone interviews with prospective employees, something you’ll likely be doing much more of in the near future with continued quarantine measures.
You can also set up your application with extensions. This is the absolute best way to keep up continued communication between an entire office whilst remote working.
This way, you can ensure that your reception staff can quickly link any incoming callers directly to the employee they want to speak to. Without extensions, it’s impossible to smoothly link callers between your employees.
But with this feature, it’s an effortless process. It can help make your employees feel more connected with each other also, which is great for boosting your team’s morale.
Finally, another noteworthy advanced feature for businesses involves privacy. Your communication between employees needs to remain secure at all times.
With a reliable second phone number application, your data will be kept safe and secure at all times. This ensures your employees can safely communicate using their phones, with no fear of data interception.
Where Can I Find a Reliable Second Phone Number Application?
As you can see above, the benefits of having second phone number apps for your business are extensive. But you need to know where to get one to truly make the most of the opportunity.
That’s where iPlum comes in! We’re a reliable second line provider with innovative features that are tailored specifically to business clients. Our application is available on both the Apple store and Google Play, meaning once you sign up all your employees have easy access to our system.
Want to learn more about what we have to offer? Feel free to reach out to us today and see how we can help.