Introduction:
In the current technological age, businesses are seeking new solutions to facilitate remote work. Remote work has become a necessity for businesses to sustain their operations. One such solution is iPlum mobile cloud phone tree with extensions. This cloud-based phone system provides businesses with the ability to communicate with remote employees in a seamless and efficient manner. In this case study, we will explore how a business can use iPlum mobile cloud phone tree with extensions, including iPlum texting, for its employees, including sales and customer service agents who may be working remotely using cell phones.
Table of Contents
Background:
The mid-size software development company has 50 employees. Prior to the COVID-19 pandemic, all employees worked from the company’s office. However, when the pandemic hit, the company had to quickly adapt to remote work. The company allowed employees to work from home using their personal cell phones. However, this led to communication problems as employees were using their personal numbers for work-related communication, which resulted in confusion and inefficiencies. The company needed a solution that could provide seamless communication between employees and the company, including its sales and customer service agents.
Solution:
The company decided to implement iPlum mobile cloud phone tree with extensions, including iPlum texting, to facilitate communication between remote employees and the company, including its sales and customer service agents. The iPlum mobile cloud phone tree is a virtual phone system that provides businesses with a cloud-based phone system that can be accessed from anywhere. The system allows employees to make and receive calls and text messages using their cell phones, without revealing their personal numbers. The phone tree also provides an auto-attendant that answers and routes calls to the appropriate employee or department. The extensions feature enables businesses to assign unique extensions to employees, which makes it easier for callers to reach them directly.
The implementation of iPlum mobile cloud phone tree with extensions, including iPlum texting, was a seamless process. The IT team set up the phone system and provided training to employees on how to use it. Employees were instructed to download the iPlum app on their cell phones and register with their work email address. The IT team then assigned unique extensions to each employee, which they could use to receive calls directly.
Benefits:
The implementation of iPlum mobile cloud phone tree with extensions, including iPlum texting, has provided several benefits to the company. The most significant benefit is the ability to communicate with remote employees, including sales and customer service agents, seamlessly. The phone tree ensures that calls are routed to the appropriate employee or department, which has reduced confusion and inefficiencies. The unique extensions feature enables callers to reach employees, including sales and customer service agents, directly, without having to go through the auto-attendant. Customer agent calls can be recorded for better support. This has improved communication and reduced wait times.
Another benefit of the iPlum mobile cloud phone tree is that it provides businesses with a professional image. As employees are using a virtual phone system with unique extensions and iPlum texting, it creates the impression that the business is more established and professional. This is particularly important for sales and customer service agents who need to maintain a professional image when communicating with customers.
Additionally, the iPlum mobile cloud phone tree is cost-effective. The company does not have to invest in hardware or software, as it is a cloud-based solution. Employees can use their personal cell phones, which eliminates the need for the company to provide them with work phones.
Conclusion:
In conclusion, the implementation of iPlum mobile cloud phone tree with extensions has provided the company with a seamless and efficient communication system. It has enabled the company to communicate with remote employees in a professional and cost-effective manner. The unique extensions feature has improved communication and reduced call wait times. The iPlum mobile cloud phone tree has provided the company with a professional image and has helped to establish the company as a professional and established business. Overall, iPlum mobile cloud phone tree with extensions is an excellent solution for businesses that have remote employees who use cell phones for work-related communication.
Helpful link:
Tutorial: Step by step to setup phone-tree at iPlum?
