How a Service Technician Solved BYOD Privacy using iPlum
13 Jun 2017

How a Service Technician Solved BYOD Privacy using iPlum

13 Jun 2017

Experiences from our Customers


Paul K. is a service technician working with a regional store chain for the installation and maintenance of home appliances and electronics. He deals with new clients every day, and he worries about the privacy of his mobile phone number that he gives out. Paul found the solution with iPlum which gives him a second number for business, right on his iPhone.


The Challenge: How to Keep Mobile Number Private?

Service technicians are constantly on the road, as they go from a store to a job site, and on to the next job or store pick up. They need to keep in constant contact with customers, store employees, and central help desks to get the job done.

“In the course of my day, I work with so many people and I end up having to leave my phone number with total strangers,” says Paul. “I need to be easily reachable any time to get new job assignments and to get my work done. I don’t want to carry two phones and so everyone used to get my personal phone number.”


The Solution: iPlum Second Line on Your Mobile

Paul installed iPlum app on his iPhone. He selected a phone number in the area code where he does most of his business. “In my kind of business, it helps to be local. When I call a client to set up an appointment, the local area code gives a neighborly touch,” said Paul.

iPlum provides a real phone number with true Caller ID, so clients can call back easily with a single tap.

Paul set up a different ringtone for his iPlum calls, so he can tell from the ring whether it is a personal call on his mobile or a business call on the iPlum number.

“It’s very simple to use,” said Paul. “So it is perfect for my job. No time is wasted. Call quality is great and the connections are reliable.”

“I put my iPlum number as my contact number for clients. My personal phone number is kept private.”

Paul was also able to set up a separate voicemail greeting for business. “My work related messages now go in the iPlum app,” said Paul. “Business contacts, call lists, and text messages are all now separate. Only my personal calls and texts are shown on my private number. I like the clear separation of business from personal.”

The store chain heard about Paul’s experience with iPlum and they decided to offer this as a BYOD (Bring Your Own Device) solution to all service technicians.

“iPlum solution is feasible for us because of the low $1 per month cost for the iPlum phone number, and the 1 cent per minute usage rates for calls and texts,” said the IT manager for the chain.

Billing for multiple iPlum users can be consolidated with a convenient, cloud based console for business account. It is easy to set up a group account and provision iPlum phone numbers and credits for the service technicians and manage payments centrally. The IT manager at the store chain can pay for iPlum accounts for all the service technicians using a corporate account, instead of having each person buy individually on iTunes or Google Play accounts.


RESULTS

Paul is using iPlum phone number as his business phone number on his iPhone. He is happy that he can carry a single phone and still get privacy for his personal phone number and information. He can now freely give out his business phone number to clients and business associates and put it on his emails, paper work and business cards.

More Posts