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07 Mar 2018

How to setup additional / multiple iPlum phone numbers?

07 Mar 2018

You can have multiple numbers of same type or a mix of U.S., Canada or Toll-Free numbers. You can also port additional phone numbers into iPlum using same principle.


How to use multiple numbers:


  1. Multiple numbers on same device: Receive all incoming calls for all iPlum numbers in the iPlum app by setting Call Forwarding from sub-account to main iPlum number OR external mobile/landline number.

  2. Independent 2nd lines on different devices.


Note: The iPlum app holds one line. You get inbound calls for multiple lines in one iPlum app using Call Forwarding technology. If you need to make an outbound call using a specific iPlum number, you would login as that account/sub-account.

You can change the Caller-ID to show the iPlum number instead of Origination number to distinguish which iPlum number received the call.


Steps to add multiple iPlum number/accounts:


  1. Login to your primaryiPlum Account online.

  2. Click “Multiple Account“. Create a new login with mobile phone number or an email. Landline or virtual numbers not allowed to open sub-account. You will receive a link via phone text or email based on your entry. Clicks the link, it will take you to the page where you will enter a new password for this new account. The additional account is now connected to your administrator account. You will be notified via email.

  3. Login in as Primary account in your iPlum portal and assign the “Phone Plan” to this sub-account. The sub-account is now ready to use.

  4. Call Forwarding (Optional):To use sub-account on same device as primary iPlum account, set Call Forwarding. Login iPlum portal as primary account, click Call Forwarding and select sub-account. Enable it with toggle switch and enter your primary iPlum number.

  5. iPlum Call Forwarding has unique features when enabled allow calls destined for that number roll back to its own voicemail when not answered by call forwarded number & you get an email notification for it.

  6. Porting (Optional): For porting an existing number in the sub-account, you can click “Port Number”, choose this sub-account and complete the port process. Additional instructions are available here.

  7. If you have any questions, you can always Contact us.





Other helpful topics:



How to setup a business team account in iPlum?

How to port my existing number to iPlum?