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07 Mar 2018

Same phone: How to setup additional / multiple iPlum phone numbers?

Important: iPlum app holds one iPlum number at a time. You can use below process to manage incoming calls from multiple iPlum numbers to one iPlum app by using iPlum Call Forwarding feature. Please keep in mind that for outgoing calls or in/out texting you will need to login as the specific iPlum account.


Note: For setting iPlum numbers on different devices and users, please visit this separate FAQ here.



Example:

  • User has an existing iPlum phone number: 222-222-2222.

  • User’s carrier mobile phone number: 111-111-1111.

  • User wants to buy another iPlum number and receive calls on same device.




A. Setup Additional iPlum Number.

  1. Login to your primary iPlum Account online.

  2. Click Accounts ||Additional Line. Create a new sub-account login-id with an email. You will receive a link.

  3. Click the link and it will take you to the web page where you can enter a new password for the sub-account. The additional sub-account is now connected to your administrator account.

  4. Login back to your master iPlum Account.

  5. Click Accounts: Select the additional line setup above and click “Get iPlum Number” to setup a new iPlum number for this additional line. Lets say you get 333-333-3333.



B. Setup Call Forwarding on Both iPlum Numbers.

From 222-222-2222 & 333-333-3333 to mobile device phone number 111-111-1111.

iPlum Portal || Advanced Routing || Multiple Call Forwarding || Select Line || Enable Call Forwarding

  1. Enter 111-111-1111.

  2. Use iPlum Voicemail.

  3. Select Incoming Caller-ID Number || Use iPlum Number.



C. Incoming Calls & Caller ID: Incoming calls will show the iPlum number to which the call came in so that you can respond appropriately.



D. Voicemail: You can setup voicemail greetings in your own voice for each account by login into respective account using iPlum app. You can also customize the greetings with a recorded sound file by sending us.

Note: If you don’t want to pick the call, just let it ring or click “Side Power button” to stop ringing on your device. After 20 seconds (default) the call will automatically go to its own iPlum voicemail and you will get an email alert for it.



E. Business Hours: You can setup business hours on each line using Do-Not-Disturb option at the iPlum portal.



F. Outgoing calls: To make any outbound call from any number to show its caller-id, you will login as that account in your iPlum app.



G. Texting: To send or receive texts, you will login as that specific account in your iPlum app.

Note: To see texts for both accounts in read only mode, you can enable Text Archive feature in your iPlum portal & you will be able to see the texts there for both accounts.



H. Porting: Please follow the instructions here:.



If you have any questions, you can always Contact us.