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07 Mar 2018

How to setup additional phone numbers on same device?

Note: iPlum app holds one iPlum number at a time. Please use below process to manage incoming calls from multiple iPlum numbers to one iPlum app by using Simple Call Forwarding feature in iPlum.

This process works for routing phone calls. Unlike calls, texts can’t be routed, you will need to login as that specific iPlum account in iPlum app to check texts.



Example:

You have an existing primary iPlum phone number: 222-222-2222. You want to purchase an additional iPlum number or you have already purchased an additional number 333-333-3333. You want to receive calls from both numbers on the same device.




A. Setup Additional iPlum Number (333-333-3333).

Note: If you already purchased additional iPlum number, you can skip this step.

  1. Login to your primary iPlum Account online.

  2. Click Dashboard || Accounts || Add Additional Line. Create a new sub-account with an email as login-id.
    Note: Click the link you receive in SMS or Email to setup new password for the sub-account. The additional sub-account is now connected to your administrator account.

  3. Click Dashboard || Accounts || Click iPlum Login ID of the additional line setup above.
    Click “Get iPlum Number” to setup a new iPlum number for this sub-account. Lets say that number you buy is 333-333-3333.



B. Setup Simple Call Forwarding (333-333-3333).

  1. Login to your primary iPlum Account online.

  2. Click Dashboard || Accounts || Click the iPlum Login ID where you want to setup call forwarding || Simple Call Forwarding.

    1. Enable Call Forwarding by toggle switch.

    2. Enter 222-222-2222.

    3. Select Incoming Caller-ID Number: Show user iPlum Number.

    4. Get notification in iPlum app (Not recommended) : Leave it unchecked.

    5. Advanced Options 2nd Level: Use iPlum Voicemail.



C. Voice Network mode on primary iPlum number (222-222-2222):

Voice network mode generally has best call quality.
Click Dashboard || Accounts || Click the primary line login ID ||Calling: Network Mode || Incoming Calls

Click “Use My Voice Network” and enter your physical mobile number.



D. Voicemail Greeting:

You can setup voicemail greetings in your own voice for each account by login into respective account using iPlum app. You can also customize the greetings with a recorded sound file by sending us.

Note: If you don’t want to pick the call, just let it ring or click “Side Power button” to stop ringing on your device. After 20 seconds (default) the call will automatically go to its own iPlum voicemail and you will get an email alert for it.



E. Which account should I be logged into my iPlum app? :

Always login as your primary account to receive calls from both primary (222-222-2222) and additional iPlum number (333-333-3333).


F. Voicemail Transcriptions:

You can receive voicemails via email as audio file attachment along with voicemail text transcriptions. Please check this FAQ for voicemail transcription via email.

G. Business Hours:

You can setup business hours on each line using Do-Not-Disturb option at the iPlum portal.



H. Outgoing calls:

To make any outbound call from any iPlum number to show its caller-id, you will login as that account in your iPlum app.



I. Texting:

To send or receive texts, you will login as that specific account in your iPlum app.

Note: To see texts for both accounts in read only mode, you can enable Text Archive feature in your iPlum portal & you will be able to see the texts there for both accounts.



J. Porting:

Please follow the instructions here.



If you have any questions, you can always Contact us.