07 Mar 2018

Same phone: How to setup additional, multiple iPlum phone numbers on it?

Note: For setting iPlum numbers on different devices and users, please visit this separate FAQ.


Important: iPlum app holds one iPlum number at a time. You can use below process to forward incoming calls from multiple iPlum numbers to one app by using iPlum Call Forwarding mechanism. Please keep in mind for outgoing calls or in/out texting you need to login as the specific iPlum account.




Example Setup:

  • User has an iPlum phone number: 222-222-2222.

  • User’s carrier mobile phone number: 111-111-1111.

  • User wants another iPlum number to receive calls on same device.


Setup an additional iPlum number 333-333-3333.

  1. Login to your primary iPlum Account online.

  2. Click Accounts ||Additional Line. Create a new login with an email. You will receive a link.

  3. Click the link and it will take you to the web page where you can enter a new password for the sub-account. The additional line is now connected to your administrator account.

  4. Login back to your primary iPlum Account online.

  5. Click Accounts: Select the additional line setup above and click “Get iPlum Number” to setup a new iPlum number for this additional line. Lets say you get 333-333-3333.


Setup call forwarding on both iPlum numbers (222-222-2222 & 333-333-3333) to mobile device phone number 111-111-1111:

Using iPlum Portal: Advanced Routing || Multiple Call Forwarding || Select Line || Enable Call Forwarding

  1. Enter 111-111-1111.

  2. Use iPlum Voicemail.

  3. Select Incoming Caller-ID Number || Use iPlum Number.

or

Using iPlum App Settings :Multiple Call Forwarding || Forward Incoming Calls (Enable )

  1. Enter 111-111-1111.

  2. Use iPlum Voicemail when Forwarding.

  3. Show iPlum# as Incoming Number.



Incoming Calls & Caller ID: Incoming calls will show the iPlum number in which the call has been received so that you can respond appropriately.


Voicemail: You can setup voicemail greetings in your own voice for each account by login into respective account using iPlum app. You can also customize the greetings with a recorded sound file by sending us.

If you don’t want to pick the call, just let it ring and after 15 seconds it will automatically go to its own voicemail and you will get an email alert for it. If you decline the call, the phone device will force the call to its native voicemail.


Business Hours: You can setup business hours on each line using Do-Not-Disturb option at the iPlum portal or iPlum app.


Outgoing calls: To make any outbound call from any number to show its caller-id, you will login as that account in your iPlum app.


Texting: To send or receive texts, you will login as that specific account in your iPlum app.

Note: To see texts for both accounts in read only mode, you can enable Text Archive feature in your iPlum portal & you will be able to see the texts there for both accounts.



Porting Instructions: To port an existing number in the additional line, click “Port Number”, choose this additional line and complete the port process.



If you have any questions, you can always Contact us.





Other helpful topics:



How to setup a business team account in iPlum? How to port my existing number to iPlum?