07 Mar 2018

How to setup additional / multiple iPlum phone numbers?

07 Mar 2018

This step by step process will show you how to setup multiple iPlum phone numbers with different area codes in your primary iPlum account. These can be a mix of different types: U.S., Canada or Toll-Free numbers. You can also port additional phone numbers into iPlum using same principle.

How to use multiple numbers:

  1. Multiple numbers on same device: Receive all incoming calls for all iPlum numbers in the iPlum app by setting Call Forwarding from sub-account to main iPlum number OR external mobile/landline number. Note: You can always login as sub-account if you need to make any outbound call using the sub-account number.

  2. Independent 2nd line on different devices.

Steps to add multiple iPlum number/accounts:

  1. Login to your primaryiPlum Account online.

  2. Click “Multiple Account“. Create a new login with mobile phone number or an email. Landline or virtual numbers not allowed to open sub-account. You will receive a link via phone text or email based on your entry. Clicks the link, it will take you to the page where you will enter a new password for this new account. The additional account is now connected to your administrator account. You will be notified via email.

  3. Login in as Primary account in your iPlum portal and assign the “Phone Plan” to this sub-account. The sub-account is now ready to use.

  4. Call Forwarding (Optional):To use sub-account on same device as primary iPlum account, set Call Forwarding. Login iPlum portal as primary account, click Call Forwarding and select sub-account. Enable it with toggle switch and enter your primary iPlum number.

  5. iPlum Call Forwarding has unique features when enabled allow calls destined for that number roll back to its own voicemail when not answered by call forwarded number & you get an email notification for it.

  6. Porting (Optional): For porting an existing number in the sub-account, you can click “Port Number”, choose this sub-account and complete the port process. Additional instructions are available here.

  7. If you have any questions, you can always Contact us.

Other helpful topics:

How to setup a business team account in iPlum?

How to port my existing number to iPlum?