07 Mar 2018

How to setup additional / multiple iPlum phone numbers?

How to use multiple numbers:

  1. Multiple numbers on same device:

    Receive incoming calls for all iPlum numbers in the iPlum app by setting Call Forwarding from additional line to main iPlum number or to an external mobile/landline number.

    One can get multiple iPlum numbers of same type or a mix of U.S., Canada or Toll-Free numbers.

    One can also port additional phone numbers into iPlum using same principle.

  2. Separate lines on different devices/users.

    Setup different phones or tablets with their own iPlum numbers.

Note 1: iPlum app holds one iPlum number. One can get inbound calls for multiple lines in same iPlum app by using iPlum Call Forwarding technology. If one needs to make an outbound call using a specific iPlum number, one would login as that number.

Note 2: Optionally one can change the display Caller-ID of additional numbers when setting call forwarding to show the iPlum number instead of calling number to distinguish which iPlum number received the call.

Steps to add additional iPlum number/accounts:

  1. Login to your primary iPlum Account online.

  2. Click “Additional Line“. Create a new login with mobile phone number or an email. Landline or virtual numbers not allowed to open sub-accounts. You will receive a link via phone text or email based on your entry. Click the link and it will take you to the page where you will enter a new password for this new additional line sub-account. The additional line is now connected to your administrator account. You will be notified via email.

  3. Login in as Primary account in your iPlum portal and click “Get Number” to assign a”Phone Plan” to this additional line. The additional line is now ready to use.

  4. Call Forwarding (Optional):To use additional line on the same device as primary iPlum number, set Call Forwarding from additional line to the primary number using Call Forwarding option in the iPlum portal.

  5. iPlum Call Forwarding has unique feature when enabled allow calls destined for that number to roll back to its own voicemail when not answered by call forwarded number & you get an email notification for it.

  6. Porting (Optional): To port an existing number in the additional line, click “Port Number”, choose this additional line and complete the port process. Porting instructions are available here.

  7. If you have any questions, you can always Contact us.

Other helpful topics:

How to setup a business team account in iPlum?

How to port my existing number to iPlum?