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11 Apr 2016

I am getting anonymous, bad, blind, fake, spam or marketing calls on my iPlum number?

11 Apr 2016

iPlum provides you complete privacy?

iPlum is a business class service. You can be confident that iPlum keeps your information confidential and never shares with any third party.



How spammers usually work for calls?

A common trick is to “Spoof” any phone number randomly into an autodialer and call thousands of users hoping to reach some of them. The end user gets a “missed call” and when they calls back that number, it reaches the real owner of the spoofed number who never placed the call at the first time.




Source: FTC – How does a robocall work?



How spammers usually work for texts?

A spammer would randomly configure a number on some 3rd party rogue application and start texting out. If you happen to have that number, it will start showing your number as Caller-ID to the recipient.



Steps to block spam numbers in your iPlum account:

When you sign up iPlum number, the first thing you should do is to add that number in the Do-Not-Call list with US Government site. https://www.donotcall.gov/


iPlum App:

Block Number:

  1. Recents: Tap on the phone number & click Block icon. If the number is already in your contacts, you will see More icon and click on the “Block Number” link in details.

OR

  1. Settings: iPlum App >> Settings >> Block Number >> Edit.

  2. Enter the phone number to block.

  3. (Optional) To add Wild Card blocking: Warning: Choose this option carefully since it will block multiple numbers. Enter the first few digits ending with a star (*). This will block any numbers which match that string. Do not enter multiple stars. The star needs to be at the end of the numbers. A simple star after the country icon will block all calls & texts from that country. Entering 410* for US will block all numbers starting with area-code 410.



Unblock Number:

  1. Settings iPlum App >> Settings >> Block Number >> Edit.

  2. Swipe left next to the phone number.



iPlum Portal:

  1. Login: Go to the web page https://my.iplum.com.

  2. Block Numbers: Click “Utilities” in the left menu and select “Block Numbers”. Select the account and add phone numbers to block incoming calls from these numbers.





  3. Add Wild Card blocking:

    You can configure wildcard patterns to stop numbers from certain area-codes or completely block inbound calling from a country.

    Enter the first few digits ending with a star (*). This will block any numbers which match that string. Do not enter multiple stars. The star needs to be at the end of the numbers. A simple star after the country icon will block all calls from that country. Entering 410* for US will block all numbers starting with area-code 410.



    Note: Number blocking will stop inbound calls from these numbers. It will not effect inbound Texting from these numbers.



Important Tip:

Spammers usually have automated dialers. We are seeing more often that if you have an Auto Attendant setup on your iPlum number, the dialers stop at the Greetings itself since there is no real person to dial an extension and the spam call gets dropped. To find about Auto Attendant click here