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20 May 2016

How to reactivate, reinstate or reestablish a cancelled iPlum phone number?

Your iPlum number could be cancelled due to any reason like lost/change credit card, travel, plan expiration etc.

Reactivation is a privilege program setup to help users. The fee is paid out to reactivate your cancelled number and it is mandatory.



Automated Online Recovery (One-time $9.99)

This method is available for:

  • Local number (US or Canada) reactivation within 30 days.

  • Toll-free number reactivation within 1 day of cancellation.


Steps:

  1. Login https://my.iplum.com with your iPlum-id.. The reactivation can be done only in the original account.


  2. Buy Phone Number Plan:
    Click “Get iPlum Number” and get a temporary number of same type as the number you are reactivating. Example if you are reactivating a US/Canada number, get a US/Canada iPlum number with plan, if you are reactivating Toll-free number, get a temporary Toll-free number and a plan etc.


  3. Toll-Free Number Special Case: When reactivating a Toll-free number please use default (all stars – wildcard) option when you choose and purchase a temporary toll-free number. If you select a vanity number at this step you have to wait for 1 business day for that number to be active at national registry before you can resume the reactivation process.


  4. Reactivate Number:
    Click Utilities || Reactivate Number. Select your existing iPlum Account where you purchased the above plan and enter the previous number you want to reactivate. The number will be reactivated from redemption and swapped to your temporary number purchased in above step.



Manual Recovery (One-time $24.99)

This method is available for:

  • Toll-free number reactivation within 30 days of cancellation.



Steps:

  1. Login https://my.iplum.com with your iPlum-id.. The reactivation can be done only in the original account.


  2. Buy Phone Number Plan:
    Click “Get iPlum Number” and get a temporary number of same type as the number you are reactivating. Example if you are reactivating a US/Canada number, get a US/Canada iPlum number with plan, if you are reactivating Toll-free number, get a temporary Toll-free number and a plan etc.


  3. Toll-Free Number Special Case: When reactivating a Toll-free number please use default (all stars – wildcard) option when you choose and purchase a temporary toll-free number. If you select a vanity number at this step you have to wait for 1 business day for that number to be active at national registry before you can resume the reactivation process.


  4. Pay a one-time fee of $24.99. Copy your PayPal Transaction-id from PayPal transaction email after the payment is made below.

  5. Please Contact us with below information:

    • Your iPlum login ID.

    • Toll-free number to be recovered.

    • PayPal $24.99 Transaction-id.

    Our team will acquire the cancelled number for you and reactivate in your account. It can take up to 48 hours.