20 May 2016

How to reactivate, reinstate or reestablish a cancelled iPlum phone number?

To help users who have their iPlum number disconnected due to any reason, our teams have built the online option to reactivate it.

Note 1: The system will try to recover your number but we don’t guarantee and in some cases we may not be able to recover it at all. There is a one-time non-refundable $9.99 fee to bring the number back from redemption. If we are not able to reactivate, you won’t pay the reactivation fees.

Note 2: If the automated reactivation system fails to recover your number, we can try using a manual process. There is a special handling fees of $50 for recovering the number manually. If we are not able to recover it manually, we will refund that fees back to you. You can ask customer service about manual process.

Step by step process to reactivate an iPlum phone number:

  1. Login: Go to the web page https://my.iplum.com on your computer or a tablet.

    The login-id is usually the primary phone number you used to setup your iPlum account.

  2. Phone Plan: Click “Get Number” and get a temporary number of same type as the number you are reactivating. Example if you are reactivating a US number, get a US iPlum number with plan, if you are reactivating Toll-free number, get a temporary Toll-free number and a plan etc.

  3. Reactivate Number: Click Utilities >> Reactivate Number. Select your existing Account where you want to have that number and enter the previous number you want to reactivate. The number will be reactivated from redemption and swapped to your temporary number purchased in above step.