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20 May 2016

How to reactivate, reinstate or reestablish a cancelled iPlum phone number?

Your iPlum number could be cancelled due to any reason like lost/change credit card, travel, plan expiration etc.



Note: Reactivation is a privilege program setup by iPlum to help users. Please do not contact us to waive any fees. The small fee is paid out to reactivate your cancelled number and it is mandatory.


  • Local number (US or Canada) reactivation within 30 days: Use automated online recovery process below. There is a one-time $9.99 fee to recover it.

  • Toll-free number reactivation within 1 day: Use automated online recovery process below. There is a one-time $9.99 fee to recover it.

  • Toll-free number reactivation after 1 day but within 30 days: Use Manual recovery process to contact our team. There is a $35 fees which you pay via PayPal. If we are not able to recover it, we will refund that fees back to you.


Automated online recovery (one-time $9.99)


Steps:

  1. Login online:https://my.iplum.com. The login-id is usually the primary phone number you used to setup your iPlum master account. The reactivation can be done only in the original account. Do not use your iPlum number as login ID.


  2. Buy Phone Number Plan: Setup an iPlum phone number plan subscription. Click “Get iPlum Number” and get a temporary number of same type as the number you are reactivating. Example if you are reactivating a US/Canada number, get a US/Canada iPlum number with plan, if you are reactivating Toll-free number, get a temporary Toll-free number and a plan etc.


  3. Toll-Free Special Case: When reactivating a Toll-free number please select ANY toll free number when you purchase a toll-free plan at iPlum. If you select a vanity number at this step you have to wait for 1 business day for that number to be active at national registry before you can resume the reactivation process.


  4. Reactivate Number: Click Utilities || Reactivate Number. Select your existing Account where you want to have that number and enter the previous number you want to reactivate. There is a one-time non-refundable $9.99 fee to bring the number back from redemption. The number will be reactivated from redemption and swapped to your temporary number purchased in above step.



Manual recovery (one-time $35)


There may be instances where you need our manual intervention to reactivate your number. If we are not able to recover, we will refund the reactivation fees.



Steps:

  1. Login online:https://my.iplum.com. The login-id is usually the primary phone number you used to setup your iPlum master account. The reactivation can be done only in the original account. Do not use your iPlum number as login ID.


  2. Buy Phone Number Plan: Setup an iPlum phone number plan subscription. Click “Get iPlum Number” and get a temporary number of same type as the number you are reactivating. Example if you are reactivating a US number, get a US iPlum number with plan, if you are reactivating Toll-free number, get a temporary Toll-free number and a plan etc.


  3. Toll-Free Special Case: When reactivating a Toll-free number please select ANY toll free number when you purchase a toll-free plan at iPlum. If you select a vanity number at this step you have to wait for 1 business day for that number to be active at national registry before you can resume the reactivation process.


  4. Reactivate Number: Contact us with your iPlum login ID and we will email you the instructions to make the $35 payment for manual recovery process.