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07 Mar 2018

How to change voicemail settings: ringing time, ringtones, email alerts, transcriptions, size?

Voicemail Settings

Login iPlum portal https://my.iplum.com/.

Click Voicemail in the left panel and select the Account or Sub-account. Click SETTINGS tab.

  • Voicemail: Use the toggle switch to enable or disable voicemail on your iPlum line.

  • Voicemail Transcription Plan: The default voicemail has 15 voicemail storage capacity with no transcription. You can get enhanced voicemail plan for $4.99/mo with larger capacity of 100 voicemail storage and audio to text transcription services.

  • Ringing Time: Select from 10 to 20 seconds. If you want to send calls directly to voicemail without ringing, select “Do Not Disturb”.

  • Voicemail To Email Alerts: Toggle ON if you want to receive alerts for voicemails.

    Note: Check the box if you want to exclude calling number in email alerts for privacy and security compliance.

  • Note: Check the box if you have purchased Enhanced Voicemail plan but you want to exclude audio file and transcription in email alerts for privacy and security compliance.

  • Set Additional Emails For Voicemail Alerts: Enter additional emails to send voicemail alerts separated by semicolon.






Helpful links:

How to create custom or professional voicemail greetings for iPlum?

How to update for enhanced voicemail with bigger storage and voicemail transcriptions?