How to change voicemail settings: ringing time, voicemail to email alerts, transcriptions, notes?

Voicemail Settings

Login iPlum portal https://my.iplum.com/.

Dashboard || Users || Click iPlum Login ID of the User || Settings || Voicemail Options.

Voicemail: Use the toggle switch to enable or disable voicemail on your iPlum line.
Voicemail Transcription: Enable or Disable. Voicemail transcriptions are available in Professional or Premium number plan.
Ringing Time: Select either 15 or 20 seconds. If you want to send calls directly to voicemail without ringing, select "Do Not Disturb".
Voicemail To Email Alerts: Toggle ON if you want to receive alerts for voicemails.
Note: Check the box if you want to exclude calling number in email alerts for privacy and security compliance.
Note: Check the box if you have purchased Enhanced Voicemail plan but you want to exclude audio file and transcription in email alerts for privacy and security compliance.‍
Set Additional Emails For Voicemail Alerts: Enter additional emails to send voicemail alerts separated by semicolon.

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Add Notes to Voicemails

You can now attach notes to any voicemail to help with follow-ups or internal documentation.

Login iPlum portal https://my.iplum.com/.

Dashboard || Users || Click iPlum Login ID of the User || Usage || Voicemail

Once you're in the Voicemail section for your iPlum number, you'll see a list of your voicemails. Each voicemail has a set of icons you can interact with.

Look to the right side of each voicemail to find this feature. Click the “Notes” icon to add a comment about this voicemail.

Notes are stored securely and visible only to users with access to your account.

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