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20 Jan 2017

How to add Auto Attendant or Virtual Attendant to an existing phone number?

20 Jan 2017

How to set Virtual Attendant & Extensions on any mobile or landline number?


You can choose either of the two ways:

Will this work for either mobile or landline number?

Yes, you can configure mobile or landline number with Auto Attendant or Virtual Attendant configuration.

What is the cost of the solution?

Total $8.98/month

iPlum phone number subscription for $4.99 and an iPlum auto attendant feature for $3.99. There are no additional taxes, surcharges or hidden fees.

Can I cancel it any time?

There is no contract. You have complete flexibility. You can cancel anytime.



Steps to setup Virtual Attendant on existing number:


Note: This section is applicable while keeping your number with existing carrier and setup Call Forwarding to an iPlum number and use Auto Attendant with extensions.

There are two parts:

  1. Get an iPlum phone number and setup Auto Attendant on it.

    1. Go to iPlum website and sign up a new iPlum account: https://iplum.com/blog/faq/how-to-setup-iplum-online/

    2. Setup Auto Attendant for your iPlum number: https://iplum.com/blog/faq/auto-attendant-examples/



  2. Configure call forwarding from existing number to iPlum number.

    1. Go to your existing carrier website or call them.

    2. Setup Call forwarding from this number to the new iPlum number you have created in above steps.



Make a test call to your existing number. It should play your Auto Attendant .



Note: You can also use iPlum Call Recording with existing number.



How do I handle texting if I have an existing mobile number?

If you stay with existing carrier and set call forwarding to iPlum, you can continue to do texting using your existing mobile number otherwise you can do texting using iPlum app.

For any questions, you can always contact us . We love to help our users.






Helpful links:

How iPlum mobile phone system with auto-attendant works?

Setup an iPlum business team account.

Change from iPlum regular number to a Toll-free number.

Setup Call-Forwarding from external number to use iPlum while you are traveling internationally.

All frequently asked questions.