How does iPlum multi-user team master account work?

Multi-User Team Account Features:

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• Add and manage additional iPlum users.
• Centralized billing .
• Setup auto attendant and extensions.
• Configure caller-id of additional users to main phone number.
• Restrict permissions of certain user features.
• Centralized archive texts.
• Centralized call recordings.

Note: Any iPlum account can be converted into a multi-user account.

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Step by Step Process:

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1. Signup Primary iPlum Account:

   a. Click Sign in at top right corner of iPlum website.

  b. Click “Get New Number” and follow the prompts to sign up.  If you do not need an iPlum number for primary account, click “Choose Number Later, Create Account”.

     Note: For Porting an existing number, please follow this FAQ.

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2. Setup Additional Lines/Users

‍To add a new iPlum user in your primary account:

1. Dashboard || Users || Click “New or Shared User (Phone/Fax)“. Create a new login-id with a mobile phone number or an email address.
2. The user will receive a link via phone text or email used to create their account.
3. Once the user clicks the link, it will require them to setup a new password.
4. The user is now connected to the primary account and you will see them in “Users” section.
5. Go to Dashboard || Users || Click iPlum Login ID of the User || Get iPlum Plan. Follow the prompts to purchase the iPlum number for this user.
6. The user can download iPlum app, login and start using it.
7. Show outgoing Caller-ID as use Main Account Number: Dashboard || Users || Click iPlum Login ID of the User || Profile & Permissions || Caller-ID (outgoing)|| Edit (Primary iPlum number).
8. You can also modify user privileges: Dashboard || Users || Click iPlum Login ID of the User || Profile & Permissions.
9. To setup voice network mode for best call reliability :
   Dashboard || Users || Click iPlum Login ID of the User || Settings || Calling: Network Mode || Outgoing Calls || Use My Voice Network || Enter the external phone number and save.
   Dashboard || Users || Click iPlum Login ID of the User || Settings || Calling: Network Mode || Incoming Calls || Use My Voice Network || Enter the external phone number and save.
   
   Note: Voice network mode maintains iPlum Caller-ID for all iPlum calls.

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3. (Optional) Enable Auto Attendant to setup welcome greeting and extensions for all users.

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Helpful links:

How to setup your main iPlum number to ring multiple phones or users?

How iPlum mobile phone system with auto attendant works?

How to port my existing number to iPlum?"

How to block numbers from calling my iPlum?