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20 Jan 2017

How do I record initial greeting?

Incoming Call   >>   Initial Greeting   >>   Ringing >>   Accept Call or Voicemail Greeting


Note: Initial greeting is optional. It is different than your Voicemail greeting or IVR greeting.


Initial greeting can be played for an incoming call before it starts ringing to your iPlum number. It can also be used when you are forwarding iPlum calls to external numbers.

e.g. “Please wait while we connect your call…”



Setup Initial Greeting:

Login iPlum portal https://my.iplum.com. Select “Initial Greeting”



A. Text to Speech Audio (Free)


Your iPlum number comes with text to life-like speech service to create your initial greeting free of charge.




B. Send Custom Sound File ($10)


  1. Record MP3 file format with high volume.
    It is a good practice to keep it 30 seconds or less.
    Note:There are many online companies like Fiverr (no association with iPlum) which has sellers who will record a professional greeting file for as low as $5.

  2. Note: File size should not exceed 1 MB.


  3. Send your audio file to “support@iplum.com”.
    In the email subject enter “Initial Greeting for iPlum # XXXXX”. In the body of email paste the transaction-ID or receipt # or attach your PayPal payment receipt. Don’t forget to attach your audio file. You will get a confirmation email after our team has uploaded your custom greeting in your account.


  4. Payment: Make $10 payment to digitally sign and upload custom initial greeting file in your iPlum account.