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20 Jan 2017

How to setup simple announcement?

Use Cases

  • Alert caller before the ringing starts. Examples:
    “Please wait while the system finds me…” OR “Please wait while we connect your call to an agent…”
  • Out-of-Office. Examples:
    “Vacation Alert. I am out of office and will be available starting…”

Note: Simple announcement is different than your Voicemail greeting or Auto-Attendant (IVR) greeting. By default simple announcement is disabled in your iPlum account.



Call Flow

Simple announcement will play for an incoming call before it starts ringing to your iPlum number/s.

Incoming Call   >>   Simple Announcement   >>   Ringing >>   Accept Call or send to Voicemail



Where to Setup Simple Announcement

Login iPlum portal https://my.iplum.com.

Accounts || Select Line || Simple Announcement



How to Record Simple Announcement


A. Text to Speech Audio (Free)


Your iPlum number comes with text to life-like speech service to create your simple announcement free of charge.

OR

B. Send us your Custom Sound File to be uploaded (Paid)


  1. Record MP3 file format with high volume.
    It is a good practice to keep it 30 seconds or less.
    Note: There are many online companies like Fiverr (no association with iPlum) which has sellers who will record a professional announcement file for as low as $5.

  2. Note: File size should not exceed 1 MB.


  3. Send your audio file to “support@iplum.com”.
    In the email subject enter “Simple Announcement for iPlum # XXXXX”. In the body of email paste the transaction-ID or receipt # or attach your PayPal payment receipt. Don’t forget to attach your audio file. You will get a confirmation email after our team has uploaded your simple announcement in your account.


  4. Payment: There is a $10 charge to digitally sign and upload custom audio file in your iPlum account.
    Note: If you have multiple audio files to be uploaded, you can refresh the page and make multiple $10 payments.