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20 Jan 2017

How to setup call connecting announcement?

Use Cases

  • Alert caller before the ringing starts. Examples:
    “Please wait while the system finds me…” OR “Please wait while we connect your call to an agent…”
  • Out-of-Office. Examples:
    “Vacation Alert. I am out of office and will be available starting…”

Call Flow

Call connecting announcement will play for an incoming call before it starts ringing to your iPlum number/s.

Incoming Call   >>   Call Connecting Announcement   >>   Ringing >>   Accept Call or send to Voicemail



How to Setup Call Connecting Announcement?

Login iPlum portal https://my.iplum.com.

Accounts || Click iPlum Login ID of the User || Call Connecting Announcement || Use Text to Speech



How to Record Call Connecting Announcement?


A. Text to Speech Audio (Free)


Your iPlum number comes with text to life-like speech service to create your call connecting announcement free of charge.



OR

B. Record in your own voice (Free)

Accounts || Click iPlum Login ID of the User || Call Connecting Announcement || Add New Announcement || Record Your Audio



OR

C. Send us your Custom Sound File to be uploaded ($20)


  1. Record MP3 file format with high volume.
    It is a good practice to keep it 30 seconds or less.
    Note: There are many online companies like Fiverr (no association with iPlum) which has sellers who will record a professional announcement file for as low as $5.

  2. Note: File size should not exceed 1 MB.


  3. Send your audio file to “support@iplum.com”.
    In the email subject enter “Call Connecting Announcement for iPlum # XXXXX”. In the body of email paste the transaction-ID or receipt # or attach your PayPal payment receipt. Don’t forget to attach your audio file. You will get a confirmation email after our team has uploaded your call Connecting announcement in your account.


  4. Payment: There is a $20 charge to digitally sign and upload custom audio file in your iPlum account.
    Note: If you have multiple audio files to be uploaded, you can refresh the page and make multiple $20 payments.