06 Jul 2016

Can I setup multiple phone numbers in my iPlum account?

06 Jul 2016

It is possible to create multiple phone numbers in iPlum and ring them all to one external number. All you need are separate mobile or landline numbers to authenticate each new account.

Note for vendors only: If you are looking to add 100+ numbers in same iPlum account and want to use it only for inbound calls or texts, please contact us and our customer service will be able to help you.

  1. Signup an iPlum account: On your computer or tablet browser go to iPlum website and click Signup at top right corner. Enter your phone number to start enrollment which will also become your Login ID for the new account.

    You can use existing mobile or landline number to setup new iPlum account but virtual numbers are not accepted.

    Note: If you have already downloaded iPlum app using Apple iTunes or Google Play and completed the registration process, you can simply login to your iPlum online account https://my.iplum.com/ and skip to Step-4.

  2. Verify Code: iPlum will send you a code via text message to your mobile or an automated phone call to your landline number.

  3. Register: Enter your information to setup the new account.

  4. Dashboard: You are now logged into your iPlum account.

  5. Billing setup: In the left menu, select “Billing” and setup your PayPal payment method.

    Note: This will be your default payment method for all purchases. To keep the highest level of security only PayPal is accepted for payments. PayPal allows you to attach any credit, debit card or bank account for payments without exposing your financial information to the vendors. If you don’t have a PayPal account, please visit PayPal official website and set up one.

  6. Get Number Plan: Click “Dashboard” on the left menu and select “Number Plan”. Here select your iPlum phone number.

    Note: If you have already purchased an iPlum number using in-App purchase with iTunes or Google Play move to next Step.

  7. Call Forwarding: In the iPlum app, go to your “Settings” and setup “Call Forwarding” to ring to an external phone number.

    Note: Make sure you are not setting call forwarding from one iPlum number to ring to another iPlum number, it will not work. Call forwarding has to go to an external number (mobile or landline).

  8. Logout of the iPlum app.

  9. Set team account: Back in your iPlum online portal and select “Profile” and check the option, “Manage other iPlum users in this Account”.

  10. Add second iPlum number: Click “Add User” and enter a new phone number (mobile or landline) to setup a new iPlum account. You will receive a message with link to download the iPlum app and the unique “Business Transfer code” for the new phone number.

    Note: This code is not the verification code rather it will be used after registering for new account to connect the new account with your primary business account. You will register in the iPlum app with new phone number. After doing the registration steps in the app, you will choose Settings >> Business Account and enter Transfer code. This account will become part of your business account.

  11. Users: Back in your iPlum Dashboard, click “Users” and click “Number Plan” to allocate a new iPlum phone number to this line.

  12. You can add multiple iPlum lines using above process.

  13. Note: When you are making outgoing calls using iPlum, the iPlum account you are currently logged into the app will show up as CallerID.

Other topics:

How to setup Call Forwarding from iPlum number to an external US or International number?

How to setup a business team account in iPlum?

How to port my existing number to iPlum?