New Plans Update

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1. Top benefits of new plans (May 2024)

2. How to update plan for existing users?

3. New plan details

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Top benefits of new plans (May, 2024)

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Note: When updating to new plans, it will not put you in any additional contract. It will preserve your existing term date.

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1. The separate add-on plans for security & backup for compliance, voicemail transcription or call recording have been eliminated and merged with number plans.  When you update plans, the system will automatically prorate to refund and adjust remaining term of add-on plan charges towards the newer plan.

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2. All new plans include calling and texting to both US & Canada without requiring global credits for either country.

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3. New voicemail transcription with larger storage capacity of 100 voicemails (previously $4.99 value) is included for free in professional & premium plans. 

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4. Backup and archival of data has been increased from 6 months to 1 year for professional & premium plans.

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How to update plans?

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Notes:

1. When you upgrade to the new plan, your existing plan will be prorated and adjusted automatically at checkout .  

2. If you have any add-on plans like security & backup or voicemail transcription, their billing will stop because the new plans automatically includes them.

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Steps to update & take advantage of new plans:

Goto https://my.iplum.com/      

Login to iPlum account with your administrator credentials.

Dashboard|| Users|| Click iPlum Login ID of the Line || Plans.  

Click “Number Plan” and “Manage”. Select new plan and complete the transaction.

If you do not see the new plans, please refresh your browser.

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Special case: If you are currently on an annual plan but you want to go to the monthly plan after that, you will first upgrade from the current deprecated annual plan to the new annual plan type . It will simply prorate,still preserving your existing term. Then go back to the Plans page online and pick the new monthly plan which will be notated on your account, and effective at the end of your current annual term.

Important: Annual plans give you 25%+ discount which you lose when you change to monthly plan.

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New plan details

Click to check new pricing plans details.

There are both monthly and annual options.

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1. Standard plan ($8.99/mo paid annually) includes mobile app calling, texting, voicemail, business hours, phone tree and extensions.

2. Professional plan ($14.99/mo paid annually) includes all Standard plan features + web texting, encryption, archive, business contacts, voicemail transcription, and healthcare HIPAA compliance.

3. Premium plan ($19.99/mo paid annually) includes all Professional plan features + call recording compliance in legal, financial, sales and support sectors.

Note: There are similar new consolidated fax plans available.

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Examples

1. Before: $8.99/mo paid annually.

After: Standard plan: $8.99/mo paid annually.

New benefits: Calling & texting included for both US & Canada.

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2. Before: HIPAA compliance $14.98: ($8.99 + $5.99) per month paid annually.

After: Professional plan: $14.99 per month paid annually.

New Benefits: Calling & texting included for both US & Canada, Voicemail transcription, HIPAA compliance.

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3. Before: Call Recording compliance $19.97: ($8.99 + $5.99 + $4.99) per month paid annually.

After: Premium plan: $19.99 per month paid annually.

New Benefits: Calling & texting included for both US & Canada, Voicemail transcription, HIPAA compliance, Call recording compliance.

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