01 Jan 2017

How to block certain numbers from contacting me on iPlum?

Spam calls/text are a serious problem due to automated dialers with marketing companies. iPlum is constantly fighting that battle on the behalf of our users.

This is generally how robocalls work:


Source: FTC – How does a robocall work?



iPlum has a free feature to block numbers.

iPlum App Block Numbers:

Block Number:

  1. Recents: Tap on the phone number & click Block icon. If the number is already in your contacts, you will see More icon and click on the “Block Number” link in details.

OR

  1. Settings: iPlum App >> Settings >> Block Number >> Edit.

  2. Enter the phone number to block.

  3. (Optional) To add Wild Card blocking: Warning: Choose this option carefully since it will block multiple numbers. Enter the first few digits ending with a star (*). This will block any numbers which match that string. Do not enter multiple stars. The star needs to be at the end of the numbers. A simple star after the country icon will block all calls & texts from that country. Entering 410* for US will block all numbers starting with area-code 410.


Unblock Number:

  1. Settings iPlum App >> Settings >> Block Number >> Edit.

  2. Swipe left next to the phone number.



iPlum Portal Block Numbers:

  1. Login: Go to the web page https://my.iplum.com on your computer or a tablet.

  2. Block Numbers: Click “Utilities” and select “Block Numbers”. Select the account and add phone numbers to block incoming calls & texts from these numbers.





  3. Wild Card blocking: Enter the first few digits ending with a star (*). This will block any numbers which match that string. Do not enter multiple stars. The star needs to be at the end of the numbers. A simple star after the country icon will block all calls & texts from that country. Entering 410* for US will block all numbers starting with area-code 410.



  4. Special Numbers Blocking: Anonymous and Restricted Caller-ID numbers can be blocked here.



  5. Block Numbers using Free IVR:

    Setup free IVR for your iPlum number in iPlum portal. Spammers usually have automated dialers. If you have an Auto Attendant setup on your iPlum number, the dialers stop at the Greeting itself since there is no real person to dial an extension and the spam call gets dropped. To find about Auto Attendant click here





Related topics:

How to register my iPlum number at FTC Do-not-call list?