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iPlum is the best TigerConnect alternative if you’re looking for a comprehensive, mobile-first texting and calling solution with integrated HIPAA compliance.
TigerConnect is a good patient engagement platform. However, it lacks essential features for healthcare providers, such as a phone tree, dual calling reliability, and auto-text business hours.
In this guide, we’ll help you pick TigerConnect alternatives like iPlum that better align with your communication needs.
First, let’s zero in on TigerConnect's disadvantages.
Why Users Look for TigerConnect Alternatives
While TigerConnect is well-established in the market, users still face difficulties with the platform, including:
Frequent Logouts on Mobile Devices
The mobile app reportedly logs users out multiple times, forcing them to repeatedly sign back in, which can be disruptive for professionals who need quick access to messages.
"Logs you out of the app on your phone multiple times." – Jennifer B., Capterra
Lack of Email Integration
Users say they'd like TigerConnect to support email communication alongside SMS to provide a more comprehensive communication tool.
"It would be helpful if we could engage clients through email within the same platform." – Verified User , G2
No Phone Tree Available
TigerConnect lacks an automated phone tree feature, making it difficult for healthcare providers to route calls to the right department or on-call staff.
No Multimedia Messaging Service (MMS)
TigerConnect doesn’t support Multimedia Messaging Service (MMS), which prevents users from sending multimedia content such as audio, photos, videos, or short codes through text.
Message Retention Limitations
Messages disappear after a set period, preventing users from referencing past conversations.
"I need to go back to old messages sometimes, but they disappear." – Alyssa S., Capterra
Customer Support Concerns
Users report inconsistent customer service, with slow response times and frequent account representative changes.
"We've been passed through multiple representatives, and responses take too long." – Verified User, G2
Top TigerConnect Alternatives
With that out of the way, let’s dive into the best TigeConnect alternatives.
We’ll start by summarising the options in the table below.
Note: Besides comparing these alternatives' features, we’ll look at how they approach HIPAA compliance.
1. iPlum
iPlum is the best TigerConnect alternative if you’re looking for true HIPAA compliance. It offers next-level security and is also a versatile clinical collaboration platform.
And, unlike most TigerConnect competitors, iPlum doesn’t require both parties to use the same app.
Instead, it gives you a phone number with full calling, texting, and voicemail functionality, all secured to meet HIPAA and HITECH standards.
iPlum’s Patient Engagement Features
With iPlum, healthcare providers get the tools to maintain robust patient engagement, complete with a dedicated second line to separate work and personal communications.
The platform’s secure texting allows practitioners to communicate sensitive information and ensure data integrity.
In addition, clients can use the free iPlum app for encrypted messaging. And then there’s the iPlum web portal for those who prefer not to install an app.
iPlum enhances patient interaction through auto-replies, voicemail transcriptions, and business hour settings. Providers can also set automated text responses for missed calls. That way, doctors can keep patients informed without manual follow-ups.
The virtual phone tree and call routing features further streamline patient communication, ensuring calls reach the right department or professional.
Check out the video below to learn more about how iPlum’s virtual phone tree works.
Last but not least, dual-call reliability allows users to switch between cellular and Wi-Fi networks for uninterrupted, high-quality calls, a plus for telehealth providers.
iPlum HIPAA Compliance
Where TigerConnect’s compliance relies on third-party integrations, iPlum delivers built-in, end-to-end HIPAA compliance.
Moreover, every iPlum number is covered by a Business Associate Agreement (BAA), a must-have for healthcare organizations handling electronically protected health information (ePHI).
The platform also enforces data security, using AES-256 encryption for data at rest and TLS encryption for data in transit to protect messages from unauthorized access.
What’s more, iPlum’s call recording compliance allows providers to record and archive conversations securely and adhere to HIPAA and industry regulations.
The platform also supports API integration with Electronic Health Records (EHR) systems for smooth documentation of patient interactions.
iPlum Pricing
iPlum offers affordable pricing plans structured as follows:
The Standard Plan starts at $8.99 per user/month, covering calls, texts, voicemail, and phone trees.
For HIPAA compliance, the Professional Plan costs $14.99 per user/month, adding encrypted texting, voicemail transcription, and text archiving.
The Premium Plan at $19.99 per user/month includes call recording and compliance features for legal and financial professionals.
In comparison, TigerConnect does not list its pricing publicly. You have to book a demo to get a quote. That, more often, means high costs.
2. Nextiva
Nextiva is a good alternative to TigerConnect for outpatient facilities and multi-location practices.
Its core features include voice, video, and messaging bundled up in an all-in-one communication system.
Nextiva is also ideal for private practices, clinics, and healthcare networks, keen on improving collaboration between front-desk staff, nurses, and doctors with features like call forwarding, automated attendants, and group messaging.
It also has a cloud-based phone system that allows providers to manage high patient calls and SMS volumes efficiently.
Unlike TigerConnect, which specializes in hospital workflows, Nextiva offers flexible communication tools that fit smaller healthcare practices.
Furthermore, its built-in video conferencing simplifies telehealth visits, reducing the need for separate platforms.
In addition, Nextiva comes with a review management tool, allowing clinics to maintain a positive online presence by responding to patient feedback in real-time.
Nextiva’s HIPAA Compliance
Nextiva supports HIPAA security but restricts some features.
For instance, when HIPAA mode is activated, it turns off voicemail transcription, voicemail-to-email, and some faxing features. It also blocks voicemail listening in the Nextiva app.
Sure, these restrictions protect data, but they also reduce functionality.
And although Nextiva comes with a BAA, it may not be as comprehensive as iPlum’s.
Healthcare providers, therefore, must carefully review these limitations.
So, the bottom line is while Nextiva offers HIPAA compliance, it doesn't provide the full security and flexibility that a dedicated healthcare communication platform like iPlum ensures.
3. RingCentral
RingCentral is a business communication platform with voice, video, messaging, and fax capabilities.
With what it can do, clinics, hospitals, and private practices can use the solution to manage calls, send secure messages, and schedule virtual visits.
That said, RingCentral stands out as a TigerConnect alternative due to its AI features. It can, for instance, transcribe calls, summarize meetings, and translate messages.
It also comes with an AI receptionist that can answer calls, route inquiries, and schedule appointments, allowing more time to serve patients.
Compared to TigerConnect, RingCentral supports more integrations (400 in total). Thus, in addition to connecting with electronic health records (EHRs), it can be used with popular third-party tools like Salesforce and Microsoft Teams.
RingCentral HIPAA Compliance
RingCentral meets HIPAA standards
For instance, RingCentral offers a BAA. It also implements security measures for data encryption, such as Transport Layer Security (TLS) and Secure Real-Time Transport Protocol (SRTP).
That said, you need to know a few things.
The responsibility for ensuring HIPAA compliance squarely rests with the user.
Furthermore, healthcare providers must request and sign the BAA. On top of that, they must configure security settings appropriately and train staff on proper usage.
So, although RingCentral has essential security features, you must actively manage compliance.
Therefore, for clinics that prefer a solution designed specifically for healthcare compliance, iPlum offers a more integrated approach
4. Google Voice
Google Voice is a worthwhile alternative to TigerConnect thanks to its simplicity and integration with Google Workspace.
Plus, it’s easy to deploy globally and packs features like multi-level auto attendants and scalable support for growing clinics.
Google Voice’s other notable features include voicemail-to-text transcriptions, spam call blocking, and business number management.
The platform also works across multiple devices, including smartphones, laptops, and desk phones, ensuring flexibility for healthcare teams working from various locations.
In addition, healthcare teams can use Google Voice’s call forwarding to ensure they’re always reachable.
Furthermore, the platform integrates with other Google services, such as Google Meet, allowing for scheduling virtual consultations or meetings with patients.
Google Voice HIPAA Compliance
Google Voice can be HIPAA-compliant.
However, to achieve HIPAA compliance, healthcare organizations must subscribe to a HIPAA-enabled Google Workspace account.
This, by extension, means purchasing and assigning Google Voice licenses to managed users, configuring the service appropriately, and training users on HIPAA-compliant usage.
Sure, this allows you to ensure HIPAA-compliant communication. On the flip side, what if you don’t need a Google Workspace account? It implies you’ll be paying for features your clinic doesn’t need.
And even then, you must take the necessary precautions and manual setups to safeguard your patient’s information.
So, if your organization doesn’t already use Google Workspace, a dedicated healthcare communication tool like iPlum may be a more practical choice.
With iPlum, you get a business communication system built with healthcare compliance in mind, as well as access to business-centric features like secure voice calls, text messaging, and faxing.
You also get a mobile second line and a cloud-based phone system that supports 800 toll-free numbers and vanity lines.
The best part?
iPlum’s HIPAA compliance costs $14.99 per user per month compared to Google Voice’s $$46.60 monthly for a HIPAA-enabled Google Workspace account.
5. Dialpad
Dialpad is a TigerConnect alternative that promises to bring together employees, teams, and customers.
It does this by combining voice, messaging, and meeting features into one AI-powered app.
Like TigerConnect, Dialpad allows healthcare providers to manage patient calls, team communications, and virtual consultations.
Dialpad beats TigerConnect on the AI capability front. For instance, it comes with AI Recap, a feature that automatically generates meeting notes and action items. That way, users can easily track critical patient information and follow-ups.
It also offers real-time speech-to-text transcription, allowing for accurate documentation of patient interactions.
Dialpad also integrates with tools such as Salesforce, Zendesk, and Google Workspace, enabling clinicians to streamline patient management and scheduling.
In addition, the platform offers a 100% uptime SLA guarantee, promising to keep healthcare facilities using the system connected at all times, regardless of location.
Dialpad HIPAA Compliance
Dialpad, like other TigerConnective alternatives on this list, can be HIPAA compliant.
However, you must sign a BAA and configure the system correctly. It also meets HIPAA requirements through rigorous security measures such as SOC2 Type 2 certification and regular risk assessments.
In addition, Dialpad uses Google Cloud Platform for secure data storage. It also ensures encrypted access through identity and access management tools like Single Sign-On (SSO).
However, you must sign a BAA and configure the system correctly to ensure HIPAA compliance.
Thus, compliance depends on the healthcare provider’s correct implementation of security protocols and training staff appropriately.
Unlike Dialpad, which requires additional compliance setup, iPlum is built specifically for healthcare communication and includes HIPAA compliance by default.
Best Alternatives to TigerConnect—Frequently Asked Questions (FAQs)
Who Are TigerConnect Competitors?
There are many, but iPlum stands out for its true HIPAA compliance. It offers secure, reliable communications without the need for both parties to use the same app.
Is TigerConnect Safe?
Yes, TigerConnect is safe.
However, iPlum provides superior security with built-in HIPAA compliance, offering encrypted communication and full compliance features, ensuring greater peace of mind for healthcare providers.
Can I integrate TigerConnect with my EHR system?
Yes, TigerConnect offers integrations with many EHR systems, allowing seamless communication and documentation of patient interactions.
Best TiggerConnect Alternatives - Why Choose iPlum Over Competitors?
Sure, TigerConnect has something going for it.
With features like physician scheduling, clinical collaboration event notification, and patient engagement, it is a pretty comprehensive healthcare platform collaboration.
However, TigerConnect lacks essential communication features for doctors, such as a dedicated second line, dual call reliability, and spam blocking.
On top of that, TigerConnect doesn’t deliver true HIPAA compliance.
Although it offers some security features, such as encryption, healthcare providers must ensure compliance.
In essence, this means that without built-in compliance tools, users could overlook critical security protocols, increasing the likelihood of data breaches.
iPlum, however, saves you the hassle of managing compliance on your own.
It provides true, built-in HIPAA compliance, including encrypted calls, secure messaging, voicemail transcription, and a dedicated second line.
Besides, every iPlum number comes with a BAA ensuring water-tight legal protection for healthcare providers handling sensitive patient data.
Want to experience true HIPAA compliance with iPlum?
Create Your Free iPlum Account Today
