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iPlum is the best Doximity alternative for physicians and doctors looking for a patient engagement platform with true HIPAA compliance.
In addition, iPlum has unique features like a phone tree and dual calling reliability, which are missing on Doximity.
Although Doximity has established a strong reputation with medics looking for a patient collaboration service, it isn’t perfect.
There are other worthy Doximity alternatives, like iPlum.
Before we discuss what these alternatives to Doximity have to offer, let’s start by addressing an important point.
Why Look for a Doximity Alternative?
As stated, Domixity isn't without drawbacks, the most notable being:
Limited Messaging Options
Doximity lacks true SMS/MMS capabilities, making sending secure text-based messages to patients or colleagues harder.
Internet Dependent
Doximity's reliability depends on a stable internet connection. If Wi-Fi or data is weak, calls and messaging may not work properly.
“Like any telemedicine platform, the quality of video calls depends on a strong and stable internet connection. Poor connectivity can lead to interruptions or reduced call quality.” Julia P — G2
No Group Messaging
The platform doesn’t support group conversations, which limits collaboration within healthcare teams.
No Phone Tree
Doximity doesn’t have a phone tree feature. This means healthcare providers must manually answer and transfer, which slows down communication and increases workload.
Limited Customization
Doximity offers few customization options, like automated responses or call routing, making it less adaptable to specific needs.
No Callback Feature
Healthcare providers cannot set a callback number for patients, forcing them to share personal phone numbers instead.
“Would be very helpful if the app user could have a callback number to reach them. There was no way for us to instruct patients to call us back without giving our personal cell phone numbers.” Margit G. – G2
No Multi-Recipient Video Calls
Users can’t send video call links to multiple people or via email, making group consultations difficult. Some users also find Doximity’s interface hard to navigate
Best Doximity Alternatives
We’ve rounded up 5 top-rated Doximity alternatives to help you easily choose one that suits your needs.
But before we get into the nitty-gritty, here’s a table for a quick, side-by-side comparison.
1. iPlum
Remember when we said that iPlum is the best alternative to Doximity for healthcare providers keen on true HIPAA compliance?
Here's what you need to know.
First, iPlum provides an automatic BAA for all business accounts, covering every feature. Doximity’s BAA process, in comparison, isn’t straightforward, especially for enterprise clients.
Doximity has solid security measures, including SOC 2 certification, encryption, and intrusion detection.
iPlum, on the other hand, matches Doximity’s security protocols and goes further with end-to-end encryption and PKI cryptography. That way, healthcare professionals can rest assured that PHI communication and patient interactions are safe from unauthorized access.
Regarding mobile security, iPlum offers password lock and two-factor authentication to ensure the safety of PHI, even if a device is lost or stolen.
In addition, iPlum packs a host of features to enhance patient engagement, including do-not-disturb, auto-text for missed calls and SMS, custom voicemail greetings, voicemail transcriptions, and scheduled texts (see the table below for more features)
iPlum also offers detailed audit logs, ensuring that healthcare professionals can track PHI access for compliance and security. Doximity, by comparison, only mentions general monitoring and lacks transparency in its audit trails.
Moreover, iPlum enforces role-based access controls (RBAC), ensuring that only authorized personnel can access PHI.
iPlum doesn't just beat Doximity on HIPAA compliance. It offers more robust features to better patient engagement and collaboration.
Here’s a table showing how the two compare on core features for healthcare professionals.
iPlum Pricing
iPlum offers three pricing plans packaged as follows:
The Standard Plan ($8.99/user per month) — Includes standard business features like calling, texting, voicemail, phone tree, and business hour settings.
The Professional Plan ($14.99/user per month) — Builds on the Standard Plan with web texting, secure encrypted messaging, voicemail transcription, group and broadcast texting, text archiving (1 year), and full HIPAA compliance with a BAA.
The Premium Plan ($19.99/user per month) — Adds mobile call recording and compliance solutions for regulated industries like finance, legal, and healthcare, along with all Professional Plan features.
2. Dialpad
Dialpad is a Doximity alternative you can consider if the latter’s lack of robust patient collaboration capabilities is a primary concern. The platform’s feature suite includes voice, video, messaging, and contact center services.
Apart from having most Doximity features, Dialpad is big on AI capabilities. The tools can come in handy for medical practitioners keen on integrating AI into their daily workflows and enhancing processes.
Dialpad, for instance, boasts AI-powered call and voicemail transcriptions, which can help in accurate record-keeping without much work on the doctor’s part.
Meanwhile, sentiment analysis can detect patient sentiment during calls, enabling healthcare providers to address concerns faster.
DialPad’s HIPAA Compliance
Dialpad provides HIPAA compliance by signing a BAA with healthcare facilities. This underscores the platform's commitment to safeguarding electronic protected health information (ePHI) and implementing necessary security measures.
In addition, Diapad protects patient communications with enterprise-grade encryption, strict access controls, and customizable data retention policies.
It is important to note, though, that Dialpad’s BAA doesn’t cover faxing PHI or SMS to non-Dialpad users, which may limit certain healthcare workflows.
Plus, healthcare organizations must tweak security settings to ensure compliance and prevent unauthorized access to sensitive data.
Dialpad Pricing
Dialpad pricing is structured in three plans as follows:
- Standard Plan—$27/user per month
- Pro Plan—$35/user per month
- Enterprise Plan—contact Dialpad for pricing
Compared to iPlum, Dialpad is a more expensive Doximity alternative.
At $8.99/user per month, iPlum gives you the communication tools to keep your healthcare facility running and $14.99/user per month for HIPAA compliance.
In contrast, Dialpad’s Standard plan starts at $27/user per month and doesn't even include HIPAA compliance.
3. Google Voice
Google Voice is a good Doximity alternative for healthcare providers looking for a more cost-effective solution with standard communication features.
It’s best suited for medical professionals and small clinics that require essential calling and texting features without the need for extensive collaboration tools.
Note that even though Google Voice offers VoIP calling, voicemail, and SMS, it’s fairly limited when it comes to advanced features like video conferencing, compared to Doximity.
And, unlike Doximity, Google Voice doesn’t provide integrated patient management tools, limiting its utility for full-scale healthcare practices, so keep that in mind.
Google Voice's HIPAA Compliance
Is Google Voice HIPAA compliant?
Well, it can be. However, you need a paid Google Workspace subscription. Furthermore, it requires manual setup to fully ensure ePHI protection. More importantly, you must be using Google Workspace to access HIPAA.
Notably, Google Voice’s BAA process is complex, and its offerings do not cover faxing or secure messaging to non-Google Voice users.
Given these limitations, is Google Voice still worth your attention among Doximity Alternatives? Yes, but only if you’re running a small practice and use Google Workspace frequently, typically daily.
Google Voice Pricing
Google Voice pricing is structured in three plans as follows:
- Starter—$10/user/month
- Standard—$20/user/month
- Premier—$30/user/month
But, as stated, you need a Google Workspace subscription, priced as follows:
- Business Starter—$6.30/user/month
- Business Standard—$12.60/user/month
- Business Plus—$22/user/month
- Enterprise—Custom pricing.
Sure, Google Voice looks affordable on paper. However, compared to iPlum, it’s still expensive.
Let’s assume you have a Google Voice Standard Plan and purchase a Google Workspace Business Standard subscription. This means that you need to part with $32/user/per month to access HIPAA compliance.
iPlum, on the other hand, provides a wider range of features tailored to healthcare professionals, including built-in HIPAA compliance at $14.99/user per month.
4. Nextiva
Nextiva is a viable alternative to Doximity for large healthcare facilities. Unlike Google Voice or Dialpad, it boasts a broader suite of features tailored, ideal for large teams and patient bases.
Top features include voice calls, video conferencing, team messaging, and contact center services. Nextiva also offers AI-powered features, including real-time analytics, sentiment analysis, and automated workflows.
Compared to Doximity, Nextiva integrates with more 3rd-party applications, such as Microsoft 365, Salesforce, and HubSpot, to mention but a few.
Nextiva's HIPAA Compliance
Nextiva Nextiva has taken proactive measures to safeguard electronic Protected Health Information by making sure its communication services are HIPAA-compliant.
The platform, for example, supports a BAA, which indicates that Nextiva adheres to HIPAA's Privacy, Security, and Breach Notification Rules.
Nextiva’s HIPAA-compliant features include voice calls, messaging and fax services.
However, to maintain compliance, features such as voicemail playback through the Nextiva Voice portal, voicemail transcription, and faxing via email are disabled.
Nextiva Pricing
Nextiva pricing is structured in four plans as follows:
- Digital—$25/user/month
- Core—$36/user/month
- Engage—$50/user/month
- PowerSuite—$75/user/month
Based on Nextiva's pricing above, it’s pricier than all the Doximity alternatives on this list so far.
You don’t have to pay $25/use/month for a communication platform that doesn’t offer true HIPAA compliance out of the box.
iPlum is a solid Doximity and Nextiva alternative if you want a true HIPAA-compliant patient collaboration solution without breaking the bank.
5. Grasshopper
Grasshopper is a reasonable Doximity alternative for healthcare professionals looking for a fully-fledged virtual phone system.
Core Grasshopper features include voice calls, voicemail, call forwarding, and voicemail transcription.
The platform allows for multiple phone numbers and extensions, which can be useful for busy medical offices or practices with various departments.
And then there’s call screening to help users route patients to the appropriate department, doctor, physician or clinician.
Grasshopper also offers a mobile app, allowing healthcare professionals to manage calls and texts on the go.
Grasshopper’s HIPAA Compliance
Grasshopper's biggest limitation is its lack of HIPAA compliance. The platform doesn't even support a BAA like all the other Doximity alternatives featured in this round.
Therefore, the only reason you’d want to use Grasshopper in your facility is for non-PHI communication. It can work for administrative calls, scheduling, or general inquiries that don’t involve sensitive patient data.
Grasshopper Pricing
Grasshopper’s pricing is structured in three plans broken down as follows:
- Solo Plan—$29 per month for one number and three extensions
- Partner Plan—$49 per month for three numbers and six extensions
- Small Business Plan—$89 per month for five numbers and unlimited extensions.
Even with its lack of HIPAA compliance, Grasshopper is more expensive than iPlum.
By comparison, iPlum’s Standard Plan costs $8.99 per user per month and includes more business features than Grasshopper's $29 monthly plan.
Meanwhile, iPlum’s Professional Plan comes with true HIPAA-compliant features at $14.99 per user per month, cheaper than Grasshopper’s Partner package.
Alternatives to Doximity—Frequently Asked Questions (FAQs)
Who Are the Competitors of Doximity?
Doximity has many competitors, but iPlum stands out as the most advanced.
Other options include Dialpad, Google Voice, Nextiva, and Grasshopper. Although these Doximity competitors offer solid communication tools, iPlum beats them with true HIPAA compliance and automatic BAA.
What Is the Alternative to Doximity Dialer?
iPlum is the best alternative to Doximity Dialer. It offers secure calling, texting, and voicemail while allowing you to keep your personal numbers private.
Unlike Doximity, iPlum ensures full HIPAA compliance with an automatic BAA, encrypted messaging and calling all at a lower price.
Does Doximity Work Internationally?
Doximity primarily serves U.S.-based healthcare professionals and patients.
While certain features like messaging and directory access may work abroad, Dialer’s calling and texting functions are mainly designed for use within the U.S.
For international communication, iPlum offers global calling, texting, and local numbers in multiple countries.
Best Doximity Alternatives—Why Pick iPlum Over Competitors
Sure, Doximity is a solid choice for healthcare communication. However, it’s not the only option.
If you’re in for a more affordable, truly HIPAA-compliant solution with full control over security settings, iPlum is the best Doximity alternative.
It delivers encrypted calling, secure texting, voicemail transcription, and automatic BAA coverage at a reasonably low cost.
Other options highlighted in this post, including Dialpad, Google Voice, Nextiva, and Grasshopper, offer varying features. But on the flip side, they all lack true HIPAA compliance and cost significantly more.
Why pay more for less security?
iPlum has got your back, whether you're managing a private practice or a large facility.
Ready to upgrade your healthcare communication?
